Customer Service Administrative Assistant

To Whom It May Concern:

W hile searching online I learned about the need for a customer service

representative to join your team. I am very interested in this position and believe

t hat my education and employment background could be great for the position.

I have a bachelor's degree in Psychology with a minor in Business, and I’m currently

looking to expand my knowledge and skills.

I am eager to bring solid analytical skills, strong work ethic and business savvy to

help develop your team. I understand your need for a dependable team member, and

I k now that my professionalism, organizational skills and ability to self-start and

learn fast will help foster a great working environment.

I f you are seeking a team player that understands planning and execution, please

reflect on what I have to offer.

T hank you for your t ime and consideration, I hope to hear from you soon!

Sincerely,

Jade Green

JADE GREEN

****.*******@*****.*** • Long Beach, CA • 562-***-****

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3 CAREER PROFILE

• Results-oriented, efficient and organized professional with great customer service

• Personable, hardworking, fast learner and a self-starter

• Excellent written and verbal communication

• Highly t rustworthy, discreet and ethical

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5 EDUCATION

California State University, Long Beach – Long Beach, CA 2014

6 BA – Psychology & Business Minor

3.1 GPA

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8 EXPERIENCE

9 Davis’ Family Daycare

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January 2013 - Present

11 Administrative Assistant

• Assist program director with day-to-day administrative functions, including timely distribution

of documents to parents and funding organizations

• Organize weekly recreational outings and community activities, and offer supervision during

activities if needed

• Collect monthly payments and recorded activity to clients account, and issue any late

correspondence to parents

• Ensure all procedures, licensing, monitoring and regulatory standards to health and safety, as

well as child care are maintained

• Document and record daily activities and accident reporting, and report any other unusual

susceptible abuse

• Maintain a healthy and clean learning environment in accordance with program goals and

philosophy

• Handle other clerical duties, errands and projects as assigned

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13 TjMaxx June 2009 -

December 2012

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15 Merchandise Associate/Customer Service

• Answered high volume calls assisting customers with routine information while providing

quality customer service

• Performed cashier duties handling cash and credit purchases and customer returns and

exchanges while ensuring satisfaction

• Greeted customer and helped locate their merchandise selections, stocked f loor inventory and

maintained a clean and well organized sales f loor

• Assisted manager with scheduling and inventory reporting upon request

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17 Venice One Home Owners Association January

2008 - May 2009

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19 Office Assistant

• Handled and resolved client inquiries through communication via email and/or phone

• Assisted the accounting department with bank deposits, accounts receivables and invoicing

• Entered heavy data entry and produced reports for owners and team members

• Completed filing, printing, incoming & outgoing postal mailing assignments among other duties as assigned

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21 LEADERSHIP EXPERIENCE

• Executive Board Member of the Africana Studies Student Association at Cal State Long Beach - 2012-2014

• Clerical volunteer at the Center for Drug Free Living - Kissimmee, FL 2006-2007

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24 SPECIAL SKILLS

Microsoft Excel, Word, Outlook, Power Point, Access and Internet Explorer

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