Project Management
Resume:
Timothy R. Mulcahey, MBA
*********@*******.***
www.linkedin.com/in/timothyrmulcahey
I am a high-performing, and strategic-thinking professional with over
twenty four years of experience in the IT and Business fields. I have
relationship-building soft-skills with clients across multiple
organizations and teams in addition to exceptional writing ability and
interpersonal communication skills. Adept at assessment, generation of
options, and solution implementation in collaboration with multiple groups
and clients. Experience as a Business Analyst, Systems Analyst, Project
Lead and Manager; completing projects from the requirements gathering /
needs discovery phase through to education. Eight years of experience in
research, technical writing, education, and knowledge base development with
proven ability to leverage multiple tasks in fast-paced environments with
deadlines.
EXPERIENCE Arthur J Gallagher, Itasca, Il 2014
. Analyzed, designed, developed, implemented and maintained custom
Remedy configurations and architecture.
. Troubleshooting and participation in resolving Remedy user access
issues.
. Worked within the Agile / Scrum Methodology and in Scrum Environments.
. Created reports that were used to keep stakeholders informed of
conditions present within the network environment.
. Worked within business guidelines for operational change and problem
management procedures.
. Worked with management to document requirements for enhancing the end
user experience within the tool and bringing these requirements to
completion.
. Gathered information from existing systems, analyzed program and time
requirements. Prepared time estimates and justifications for assigned
tasks and provided recommendations to project managers.
. Project Lead for SharePoint restructure Technical Writing & Remedy
Documentation Discovery.
. Microsoft SharePoint 2013 / BMC Remedy 8.1.
ATS, Inc., Schaumberg, Il 2011-2013
. BMC Remedy Knowledgebase SME & Incident Management.
. SDLC and PM for Knowledge base Projects, and Knowledge base Management
position.
. Project Coordinator for Documentation & Knowledge base.
. Working within an Agile / Scrum Environment.
. ITIL Service Asset & Configuration Management understanding; with
primary focus on maintaining existing information & configuration to
deliver the KB IT service.
. Microsoft SharePoint 2010 / 2013 & BMC Remedy 7.2 / 8.1 Knowledge
Base.
. Project Lead & Technical Writer for Knowledge base Migration and
Integration.
. Use Cases Experience
. Wire framing Knowledgebase projects & process mapping
. Documentation Discovery for company & clients companies.
. LMS on SharePoint / Remedy Knowledge base.
. Knowledgebase workflow analysis
. Mobile App Documentation & Project Experience
. Knowledge Management Lead Experience
Aspect Software, Lombard, Il 2001-2008
. Project Lead / Coordinator for Documenting & Archiving of Intellectual
Properties Database.
. Prepared presentation plans and materials.
. Researched Legal Licensing for Software and Development.
. SDLC Integration & Testing for Programmers; liaison between Legal and
Programming teams.
. Worked with OEM Engineering and SDL Teams, building Golden Master
Disks for Software Development.
. Working as a liaison with management, as well as direct dealings with
directors on patent items, & issues.
. Code Review using Blackduck Software for Programming Development Group
& Legal Department.
. Technical Writing / Documentation & Legal Writing.
. Performed network integration and system tests.
. Directed research efforts to locate all related case law, summarizing
and prioritizing the most relevant precedents for attorney review,
reducing time to access information by days.
SKILLS . BMC Remedy Knowledge Base 7.2 / 8.0 SME
. MS SharePoint 2010 / 2013
. Project Management experience on Knowledge Bases
. Network Architecture, Design, & Configuration
. LMS on BMC Remedy, Article Design & Editing
. ITIL Service Asset / Configuration Management
. SDLC on KB Management & User positions
. Extensive & Specialized Communication Skills
. Technical Writing, Editing, & Article Design
. Risk Assessment & Identification / Planning
. Client Handling & Managing of Knowledge Discovery
. Mobile App Documentation & Project Experience
. Wire framing, process mapping, workflow analysis
. Use Case Experience
. Agile / Scrum Environment Experience
. Raisers Edge & Salesforce Exposure
. Knowledge of Requirement Discovery & Analytics
. Business Objects & Crystal Reports Experience
EDUCATION Western Governors University 2013-2014
MBA, Masters in Business Administration
Western Governors University 2008 - 2013
Bachelors of Arts, Bachelors in Education
Davea Vocational School 1989 - 1990
Associates in Science, Associates of Information
Technology
CERTIFICATION . Project Management Professional - In-Progress
. 6Sigma Green Belt - February 2012 - Present
. 6Sigma Yellow Belt - September 2011 - Present
. Cisco Small/Medium Enterprise - July 2000 - Present
. Cisco Sales Expert - March 2000 - Present
. MCSE - May 1993 - May 1997
. A+ Certification - May 1993 - May 1997
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