Customer Service Sales

BROOK LURA-MARIE SKELLY

*** ******** ****,

Canton, GA, 30114 USA

770-***-****

*********@*****.***

PROFILE

A professional administrative assistant with exceptional organizational and

time management skills. A loyal employee that maintains company

confidentiality. Excellent relationship builder with strong interpersonal

skill. Willing to take on new challenges and produce effective results.

WORK EXPERIENCE

Pippa's Paints and Projects 2013-

Current

. Handled all Social Media marketing for 10+ y/o painting and

construction company

. Project Manager for all metro ATL jobs

. Organized and updated all office procedures for better customer

service

Cherokee Medical Management

2011 - 2013

New Patient Coordinator

. Assist patients in securing medical history for review by

Doctor

. Obtain previous medical records from Doctors, Hospitals, Rx,

and clinics

. Administer and update phone history, fax number log and status

of patient's requests

. Answer after hour's phone

. Handle all of Doctor's and Office Managers correspondence needs

Lark Landscaping 2010 - 2011

Office Manager

. Scheduled daily appointments and implemented regular maintenance

. Managed accounts receivable and accounts payable

. Launched and executed several marketing campaigns

. Competently dealt with customer service issues

. Increased sales by 40%

CBS Outdoors 2007 - 2010

Executive Assistant

. Prepared all contracts and proposals for all national accounts

. Competently covered 6 phone lines via a 40 line in house destination

phone system

. Responsible for timely movement of confidential client documents

. Balanced monthly reports for corporate and government audits

. Provided proof of performance reports while handling all client

requests

Brook Lura-Marie Skelly (Cont'd)

J.Steven Donnelly/dba Two Men and a Truck 2004 - 2007

Office Manager

. Successfully scheduled all moves from start to finish

. Customer service liaison and primary dispute resolution contact for

both commercial and residential clients

. Procurement of uniforms, tools, equipment, packing materials and all

office supplies

. Responsible for accurate payroll input to third party administrator

. Lead estimator for all business and residential clients

Speedo / Authentic Fitness 1993 - 2003

Regional Sales Representative

. Increased overall sales from 1993 to 2003 by 142% while maintaining

annual sales of $2.9 million

. Increased gross profit annually while attaining additional market

share

. Conducted ongoing sales training with retail outlets

. Planned and coordinated key national and regional tradeshows

. Guided retailers with merchandise displays and stock to maintain

consistent product mix

PROFESSIONAL DEVELOPMENT

. University of Arizona, Tucson, AZ

. Kennesaw State Continuing Education, Kennesaw, GA

. Rookie of the Year, Authentic Fitness

. Outstanding Achievement for Olympics 1995

. Curt Logan Inaugural Award 2000 (motivation, teamwork and positive

outlook)

. Above average computer skills including Word, Excel, PowerPoint,

Outlook, AS400

. Strong negotiator and working knowledge of strategic sales planning

. Highly effective meeting planner and coordinator for small or large

corporate events

Excellent references available upon request

Contact this candidate