Customer Service Sales
Resume:
Todd Fondale
Omaha, NE *****
*********@*****.***
SUMMARY OF QUALIFICATIONS
* Daily management of technicians and service employees
* Customer service, support, resolution and follow up
* Advertising, company promotion, and marketing
* Inventory control, ordering, management, pricing, and quality control
* All aspects of residential & commercial service management
* Estimating & pricing & sales
* Material purchasing and inventory control
* Accounts payable and receivable, billing and collecting debt
* Daily interaction with clients and customers to provide the best
service/support, experience, equipment, and service purchases and
upgrades
* Department payroll management and profitability
* Freight management & shipping
EXPERIENCE
Service Manager
The Frazier Company, Omaha, NE 2/08-Present
* Supervise and provide managerial & technical support and guidance to all
employees within the HVAC & plumbing service department
* Created and implemented actions, procedures, routines, and paperwork that
restored quality, structure, and profitability to the service department
* Created and supplemented flat rate billing that simplified billing,
increased daily collections, and boosted profit
* Increased the existing residential maintenance & commercial maintenance
program by providing: specific paperwork for easier management and
guidelines, pricing guidelines, outlining maintenance plans and benefits,
marketing techniques, and payment options
* Oversee all daily and after hours aspects of the service department
operation to include: management, scheduling, payroll, billing, pricing &
estimating, routing, debt collections, material ordering, dispatching,
customer support and follow up, and in-house training
* Promotion & sales of HVAC and plumbing upgrades, equipment, and services
HVAC Service Manager
Ables Electric Inc./Ables Heating & Cooling, Cambridge, OH 1/01 -
1/08
. Created and implemented actions, procedures, and paperwork that restored
quality and profitability to the HVAC service department
. Brought in and expanded flat rate billing that simplified billing,
increased daily collections, and boosted profit
. Restructured inventory quality, amounts, and purchasing procedures
resulting in lower overhead, faster turn-around of parts, easier
accountability and less loss
. Expanded on the existing residential and commercial maintenance program
to include: providing specific paperwork, routines/checks, pricing
guidelines, marketing techniques, and providing commercial & industrial
maintenance plans
. Supervise & provide support to all service department employees and
oversee all aspects of the service department daily operation to include:
dispatching, billing, scheduling, pricing/estimating, payroll, and
material ordering/handling
. Promotion and sales of HVAC equipment and upgrades, and electrical sales
and upgrades
Shipping Coordinator/Supervisor
Akro Corporation, Zanesville, OH 7/99 - 12/00
Shipping Coordinator
Lear Corporation (Ceramic Ave. location), Zanesville, OH 7/98 - 7/99
Dispatcher/Shipping Coordinator
Alternative Transportation, Cambridge, OH 10/96 - 6/98
Shipping Clerk/Quality Control Clerk
Southeastern Salon Suppliers, Zanesville, OH 9/95 - 9/96
Outbound Freight Processor
Roadway Package Systems, Cambridge, OH 12/94 - 9/95
United States Army - Active Duty Honorable
Discharge
SKILLS/STRENGTHS
Customer service & support Inventory control & purchasing
Service management Freight management & coordination &
shipping
Employee supervision Sales of upgrades, services, & new
equipment
Accounts receivable & payable Billing & collections
EDUCATION
John Glenn H.S., New Concord, OH, Diploma, 1990
Ohio University - Zanesville, OH
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