Customer Service Representative

ShaVonne Lee

Las Vegas, NV

****.*******@*****.*** - 702-***-****

WORK EXPERIENCE

Customer Assistant

AT&T - Las Vegas, NV - January 2012 to February 2014

Responsibilities

answer incoming calls out of the que to Assist customers with registration, email creation, DSL physical line

signal testing, modem/filter set-up.

Assist customers with email, browser, and modem troubleshooting

Interact with other departments to resolve customer issues or provide additional services.

Accomplishments

Helped the company attain the highest customer service ratings. Earned 100% marks ( as determined by

quality control dept) in all categories including communication skills, listening skills, problem resolution, and

politeness .

Skills Used

Ability to Multi-task

good listening skills

Being able to communicate effectively

Ability to resolve issues

Patience

Very efficient with microsoft windows programs

Customer Service Representative

Sitel - Las Vegas, NV - November 2010 to December 2011

Responsibilities

Answer incoming calls out of the company's que, Handling customer inquiries, complaints, billing questions,

and payment extensions. Calm angry callers, locate recourses for problem resolution and best-option solutions.

Accomplishments

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 500 inquiries

in any given week and consistently met performance benchmarks in all areas. ( Such as speed, accuracy,

volume)

Skills Used

Customer service

call center service operations

complaint handling/Dispute resolution

Data Entry

Multiline phone use

MS word, Excel and Access

EDUCATION

High School Diploma in General Education

Arbor View High School - Las Vegas, NV

2003 to 2007

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