Customer Service Manager

CURRICULUM VITAE

VIVEK.K.R

Email : **************@*****.***

Address Kavalloor house,madakkathara

road,nettissery(po),mannuthy,thrissur 680651

Mobile No. 919*********(India)

Objective : Intend to build a new career with leading corporate of

good environment with committed and dedicated people,

which will help me to explore myself fully and realize my

potential.

Educational : Master of Business Administration ( MBA )

Qualification

Percentage : 71%

Institution : RVS Institute Of Management Studies

Board/ University : Anna University, Coimbatore

: 2012

Year of Passing

: Bachelor of Science in Electronics and Communication

Percentage : 55%

Institution : Nehru Arts and Science College

Board/ University : Bharathiar University, Coimbatore

: 2010

Year of Passing

Proficiency in : Microsoft Office

Software Diploma in Computer technology

:

DETAILED PROFESSIONAL EXPERIENCE:

Presently Working As Business Manager in CADD Centre Kuruppam road

Thrissur.

Dates

FROM:

2012(August)

TO:

2013(April)

Name of employer

HDFC Standard Life

Type of business or sector

Private Banking and Insurance

Occupation or position held

Sales Development Manager

Main activities and responsibilities

Researching the latest products and regulations.

Recruiting financial consultants and develop a team.

Meeting with financial consultants and customers to resolve any problems or

complaints

Ensuring there's a high level of customer service.

Reporting to branch head.

Accurately and confidently responds to routine inquires/information from

external and internal clients by providing first-line assistance; responds

in a timely and accurate manner to questions from clients;

Resolve problems and completes requests surrounding contracts to ensure

client satisfaction;

Assist team with developing, updating and maintaining departmental

guideline, references and tools;

Escalate client issues to senior management as needed;

Area of : Banking and Insurance

Interest Information Technology

Human Resources

Marketing

Co- Curricular : Project done on Employee and Employer Relationship with

Activities special reference to Vaidyarathnam

Oushadasala,Thaikkatussery,Thrissur-INDIA

Done In-plant training in Canning Industries Cochin

Ltd,Thrissur

Outbound Training in BREAKTHROUGH Bangalore-India

Participated in various Management Meet conducted by

Coimbatore Management Association.

Strengths : Confident.

Willingness to learn new things.

Time management.

Team player.

Multitasking.

Negotiation.

Stress management.

PERSONAL DATA

Date of Birth : 11/September/1989 Nationality : INDIAN

Sex : Male Father's Name : K.N.Radhakrishnan

Hobbies : Traveling, House No. : +91-487-*******

Listening to mobile No. +919*********(India)

Music, Reading

KNOWLEDGE OF LANGUAGES:

Language Mother Excellent Very Good Good Basic

tongue

MALAYALAM Yes X

ENGLISH No X

HINDI No X

TAMIL NO X

DECLARATION

I hereby declare that the above given entries are true to the extent of my

knowledge and belief. If I have given a chance, I will work sincerely to the

entire satisfaction of the superiors and do my best to the organization.

Date:

Place:

(VIVEK.K.R)

Contact this candidate