Customer Service High School
Resume:
Monique Guerra ***************@*****.***
*** ********* **, *******, *****
Objective:
As a bright and ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my customer service skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.
Education:
Genesis High School- Graduated 2009
Experience:
HEB Bastrop, Texas
March 2014-Currently Employed
-Provide excellent service and customer interaction
- Collects payment for customer purchases
- Demonstrates suggestive selling techniques
- Bags groceries for customers -Monitors and manage potential front-end shrink
- Makes change and keeps an accurate till
- Answers product related questions for customers
-Ensures company food saftey
Best Western Bastrop, Texas August 8,2011- Current
Front Desk Associate
-Greet, register, and assign rooms to guests. Issue room key and familiarize guests with the serviced the hotel has to offer.
-Greet, checkout, verify payment and issue folios to guest after making sure their stay met their expectations.
-Answer and handle all incoming calls,email, and faxes efficiently and accurately according to hotel standards
-Make and confirm reservations for potential guest
- Setup, maintain, and breakdown breakfast area
-Post charges such as room and tax as well as any incidentals occurred during their stay
- Handle all cash and charge transactions, at shift change making sure drawer was always at $500.00, and making necessary deposits for any cash tooken in during shift
-Perform bucket check ensuring all in-house guest information is up to date and accurate
-Keep current with promotions
Double Dave's Bastrop, Texas June 2013 - October 2013
Team Member
- Prep condiments and toppings accordingly to general managers task list
- Handle cash and charge transactions and reconcile customer receipts
- Greet and ring up customers in a timely manner
- Prepare customers food, running it out to table, as well as carrying out any special request they may have
-Maintain a well stocked and cleaned area at all times
-Answer all incoming calls with appropriate greeting
-Responsible for clear and effective communication between co-workers and management
-promote daily and monthly specials
McDonald's Bastrop, Texas June 2007- July 2008
January 2010- August 2011
Team Member
- Greet and take food orders in a timely manner
- Operate cash register, take payment, and make change
-Help in grill area, prepare, wrap, and bag customers food in a fast and productive manner.
-Maintain a well stocked and clean area
-Communicate effectively with customers and co-workers to prevent mistakes on food orders and loss of product.
References:
Vicky Castaneda
Shift Manager, Double Dave's
Felipe Medrano
Co-worker, Best Western
Benjamin Rodriguez
Class mate- Genesis High
Contact this candidate