Customer Service Quality Control

Wendy Robinson

Farm worker - TD Canada Trust

London, ON

**********@*******.*** - 519-***-****

• Known for exceptional customer service skills, have several commendations

• Positively resolve customer service problems and work well with various types of people

• Proven time management skills, ability to effectively manage tight deadlines and competing priorities

• Keen awareness of production metrics while maintaining excellent customer relations

• A positive, self-motivated team player, focused on setting and achieving team objectives

• Ability to work in a dynamic and changing environment

• Demonstrate superior critical thinking and initiative while investigating and resolving problems

• Loyal employee, proactive and leadership oriented

• Physically fit and enjoy the outdoors

• G license and clean driver's abstract

WORK EXPERIENCE

Farm worker

TD Canada Trust - 2008 to Present

Tend to cattle and chickens on hobby farm

• Operate lawn tractor and other landscaping tools

• Unload bales of straw and hay

• Seasonally plant and maintain large organic garden

Manager

Chi Chi's Restaurant

6 years

• Oversaw scheduling and staff management

• Managed daily cash receipts, accounts payable, and month end reports

• Resolved customer complaints and other customer service related issues

• Assisted with inventory and ordered stock

Welder/Fabricator

Takumi Stamping

Stand for long periods

• Lift heavy loads, repetitively

• Quality Control

• Eye for detail

• Work independently

Customer Service Agent / Trainer

TD Canada Trust - 2001 to 2014

Provided telephone customer service assisting customers with their day-to-day banking needs

• Trained new agents and coached them on calls, providing feedback and tips

• Effectively met and exceeded customer demands, and consistently met production metrics

• Kept up to date with new systems, policies and procedure

• Participated in many committees and focus groups

• A positive, self-motivated team player, focused on setting and achieving team objectives

• Ability to work in a dynamic and changing environment

Child Care Provider

Home business 12 years

• Owned and operated home daycare service, managing finances and monetary transactions

• Cared for children 6 months to 5 years of age

• Attended to the physical, emotional and safety needs of children in my care

• Organized and led engaging activities and outings

• Provided nutritional meals based on the Canada Food Guide

• Organized and managed routines and schedules necessary for children's healthy development

• Maintained a clean and safe environment

EDUCATION

Diploma in Clarke Road

Fanshawe College - London, ON

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