Customer Service Data Entry
Resume:
DENISE WILSON
HOUSTON, TX *7073
**********@*****.***
Career Objectives
As an organized, motivated self-starter, I want to utilize my skills in a
workplace that provides an opportunity to learn and grow as part of a
team striving towards a common company philosophy.
Work History
May 04, 2013 – October 2, 2013 STAFFSOLVE
GATEWAY LOGISTICS
BILLING CLERK – Houston, Texas
Processed billing for Marathon Oil. Duties included multitasking, detail
oriented, rating, posting, invoicing, queries, and problem resolution,
crediting shipments accordingly and working with third party
subcontractors. Record keeping on appropriate spreadsheets, file
maintenance, scanning, archiving all back-up paperwork and BOL’s,
auditing PODS and accurate data entry, error revisions, customer
service, research, teamwork, assist accounting department as needed,
set payables for accounting department to pay vendor, high volume
customer service, general office administration, and other duties
assigned to meet business needs.
H&R BLOCK
Jan 22, 2014 – April 15, 2014 CLIENT SERVICE PROFESSIONAL – Houston, Texas
Dec 17, 2012 - April 15, 2013 Reception duties, high volume customer service, meet and greet clients,
Dec 13, 2011 - April 16, 2012 schedule and match client to tax professional, manage wait time, assure
client focus, confidentiality, and privacy before, during, and after
service, identify and communicate products and services to help unique
client needs, identify front desk service barriers and proactively offer
solutions, cashier, handle client exits by verifying current and future
needs have been met, own resolution of client issues using appropriate
escalation process as needed, promotes teamwork and collaboration,
marketing, and maintain office cleanliness and organization. Seasonal
employment.
VICTORY TRANSPORTATION SYSTEMS INC
BILLING CLERK – Houston, Texas
Mar 03, 2008 - Dec 09, 2009 Prepare itemized invoices and mailed to customers on a weekly basis
for services rendered. Scan and archive all back-up paperwork.
Crediting of client accounts, high volume customer service, call center,
order and data entry, order processing, bulk mailing and
correspondence, file maintenance, dispatch duties, shipment tracking
and problem reconciliation, revise errors, identify and resolve client
disputes, queries, and collections. Issued, ordered, and maintained
spreadsheet log for equipment used by employees such as uniforms,
truck decals for vehicles, Nextel radio, ordered office supplies as
needed, and general office administration.
Jun 01, 2007 - Feb 28, 2008 BIG DOG LOGISTICS - Houston, Texas
SERVICE COORDINATOR
High volume customer service related to worldwide shipment tracking,
logistics, third party shipping and air charter services. Dispatch duties
included freight expediting via DHL, UPS, Mail Innovations, and
coordination of freight shipments via courier carriers throughout the
United States. Call center, order entry processing, shipment tracking
and problem reconciliation.
Jan 01, 2007 - Jun 01, 2007 MAGNUM STAFFING/LETOURNEAU TECHNOLOGIES -
Houston, Texas
RECEIVING/INVENTORY CLERK
Receiving and inventory/cycle count for multiple departments within
the drilling equipment company. Logging in of raw and machine parts
used by the oil/drilling industry, quality assurance/quality control,
clerical and data entry duties as well.
Jan 01, 2005 - Jan 01, 2007 BIG DOG LOGISTICS - Houston, Texas
SERVICE COORDINATOR
High volume customer service related to worldwide shipment tracking,
logistics, third party shipping and air charter services. Dispatch duties
included freight expediting via DHL, UPS, Mail Innovations, and
coordination of freight shipments via courier carriers throughout the
United States. Call center, order entry processing, shipment tracking
and problem reconciliation.
Oct 01, 2003 - Jan 01, 2005 HOUSTON DISTRIBUTING - Houston, Texas
ROUTE TECHNICIAN
Daily settlement procedures for all route drivers, identify discrepancies
and revise errors in submitted paperwork for billing and delivery, driver
assistance for daily deposits, balancing end-of-day business and
reconciling funds collected with daily sales.
Apr 01, 2001 - Jan 31, 2003 FAST TRAC - Houston, Texas
BILLING CLERK
Prepare itemized invoices and mailed to customers on a weekly basis,
scanned and archived all back-up paperwork, high volume customer
service, call center, data entry, operated multi-line phone system, rate
tariffs, reviewed billing register to ensure accuracy of driver pay,
revised errors, file maintenance, identify and resolve client queries,
dispatch assistant, shipment tracking and reconciliation, and general
office administration.
Oct 01, 1994 - Jan 31, 2000 CITY OF HOUSTON - Houston, Texas
CASHIER
Customer service, cash handling, money management, financial ledger
maintenance, auditing and balancing of financial receipts.
Oct 01, 1992 - Oct 01, 1994 DYNAIR FUELING - Houston, Texas
AIRCRAFT FUELER
Refueled various types of aircraft using several mathematical charts
converting gallons to pounds, inspected aircraft grounds area as
specified by the FAA guidelines and regulations.
Education
Jan 2011 - Dec 2012 LONESTAR COLLEGE NORTH HARRIS – Houston, Texas
Aug 1993 - Dec 1993 HOUSTON COMMUNITY CENTRAL COLLEGE - Houston,
Texas
Jan 1992 – May 1992 U of H Downtown - Houston, Texas
Training
Jul 01, 2010 - Apr 05, 2011 Clerical Arts School
Customer Service
Attained knowledge of, Excel, Outlook, Data Entry, PowerPoint, Word,
QuickBooks, and Accounting Skills
Occupational Experience
Bill and Account Collector
Billing and Posting Clerk and Machine Operator
Billing, Cost, and Rate Clerk
Customer Service Representative
File Clerk
Order Clerk
Receptionist and Information Clerk
Courier and Messenger
Shipping, Receiving, and Traffic Clerk
References
AMY CORPUS
BROKER ACCOUNT MGR
ACT RANGER/LANDSTAR
ROSALYN JOHNSON
BILLING CLERK
GATEWAY LOGISTICS
RONNIE LAPAUL
OPERATIONS MGR
RUSH LOGISTICS
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