Customer Service Management

W ENDY ESP I NOZA

Mobile: 786-***-**** / E-mail: *****.********@*******.***

PROFESSIONAL PROFILE

Responsible professional with over 7 years of experience in managing personnel: customer service, office

administration, money management and payroll. Strong content knowledge in these areas combines well with the

professional ability to work smoothly with people at all levels and from different cultures. My excellent rapport,

leadership, problem solving ability, training, persuasion and communication skills combined with my ability to

develop process improvements made my past employers and customers enthusiastic about the significant and lasting

effects of the results accomplished.

Skills

Planning/Coordinating

•

• Excellent Communication Skills

• Time Management

• Business correspondence

• Account management

• Fluent spoken and written English and Spanish

• Proficient in CCM, MS Word, PowerPoint, Outlook, Intuit QuickBooks and MS Exel.

• Active Learning

• Client relations

• Computer Proficiency

• Critical thinking

• Excellent telephone skills with experience answering multiple lines

• Research

• Scheduling

• Service orientation

PROFESSIONAL EXPERIENCE

KLA Schools 10/2010 - Present

10400 NW 33 ST, Suite 100

Doral FL 33172

Assistant Director (Actual Job)

• Direct all financial affairs management. (A/R, A/P)

• Payroll

• Fund development and accounting system of the preschool.

• Child Care Management Software proficient.

• Provide training and guidance as needed

• Delegate task and make sessions.

• Monitor work and office atmosphere

• Give feedback to CFO

• Respond to problems

• Handle and manage problems with parents and office.

• Knowledge of Microsoft Word, Excel, School Program etc…

• Professional knowledge of the goals, principles, methods, and techniques of child development center

including health and safety requirements.

• Knowledge of personal and physical regulations, practices and procedures to ensure facility safeguards.

• Ability to plan, organize and direct the functions for the staff in both English and Spanish

• Ability to communicate with widely diverse individuals and groups both orally and writing in order to resolve

problems or questions relating to work.

• Followed all the discussions of parents and teacher regarding to child care.

AGUAMARINA PRE-SCHOOL 02/2006 – 09/2010

7515 SW 61 Av.

Miami, FL 33143

Teacher, then promoted to Director

• Direct all financial affairs management, fund development and accounting system of the preschool . (A/R,

A/P)

• Responsible for answer the phone calls or customer to provide all the information necessary.

• Responsible for providing all the care and attention for children of 1 to 7 ages. .

• Responsible for some Marketing.

• Knowledge of Microsoft Word and Excel, Power Point and Outlook

• Responsible for creating and teaching school activities and programs. .

• Professional knowledge of the goals, principles, methods, and techniques of child development center

including health and safety requirements.

• Knowledge of personal and physical regulations, practices and procedures to ensure facility safeguards.

• Ability to plan, organize and direct the functions for the staff in both English and Spanish

• Ability to communicate with widely diverse individuals and groups both orally and writing in order to resolve

problems or questions relating to work.

• Followed all the discussions of parents and teacher regarding to child care.

Education:

Keiser University

Associate Degree

Business and Accounting

Gold Coast Student (In process of getting the Real State License)

Early Childhood Professional Certificate Program (CDA)

Director`s Credential Certificate

Administration and Management for Childcare.

References: Available upon request.

Note: I also willing to take any additional training. I look forward to seeing you in the interview

Thank you,

Wendy Espinoza

Cell: 786-***-****

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