Manager Customer Service
Resume:
DUSTIN JOWERS
Hoover, AL 35244
205-***-****-cell
********@***.***
CAREER OBJECTIVE:
Seeking a management or engineering position to help a company improve
performance using knowledge and experience already acquired from
previous experience.
PROFESSIONAL EXPERIENCE:
CRB (Carpet and Rug Backing); Birmingham, AL (Plastics/ Textile
Plant)
Technical Manager
Oct 2008 - Present
. Schedule all production to insure proper flow throughout
plant
. Quality Control Manager (Developed sampling plan to measure
variability in products)
. Shipping and Receiving Manager
. IT liaison with corporate IT in Georgia (troubleshoot IT
issues onsite with assistance via phone)
. Order Raw Materials (~$30 million annually)
. Prepare Annual Operating Budgets
. Update & Maintain Computerized Production Systems (AS 400
System, BARCO)
. Assist/Audit Accounting Department's Monthly Physical
Inventory
. Manage all finished product inventory. (Improved inventory
turns by 67%)
. Prepare reports by collecting, analyzing, and summarizing
information
. Prepare monthly Environmental reports for waste water
discharge
. Update Product Spec sheets and work with customers to develop
new products
. Facility contact for Alabama Power (working with Alabama
Power, we have reduced outages by 75% over past 6 years)
. Member of Central Safety Committee
. Customer Service
Superintendent of Production Jan 2008 - Oct
2008
. Oversee overall Performance of 5 Departments (~140 employees)
. Interview, hire and evaluate new employees
. Coaching Shift Managers
. Scheduling of Departments to insure proper flow
. Spearheading Quality improvement Programs
. Spearheading Waste Reduction Program
. Other misc. tasks to insure Production demands are met
Maintenance & Extrusion Department Manager Sept
2006-Dec 2007
. Scheduling Maintenance on equipment and following up to
insure completion
. Monitoring safety issues and compliance in department
. Monitoring quality issues and compliance in department
. Hiring, training and evaluating new employees
. Ordering and inventorying parts
. Tracking Monthly budgets
. Production Scheduling for Department to meet customer demand
. Troubleshooting run ability/quality issues
Weaving Department Manager Sept
2003-May 2005
. Monitoring safety issues and compliance in department
. Monitoring quality issues and compliance in department
. Hiring, training and evaluating new employees
. Scheduling Maintenance and following up to insure completion
. Ordering and inventorying parts
. Tracking Monthly budgets
. Used root cause analysis to determine run ability problems
. Assisted with production scheduling
Shift Production Manager May
2005-Sept2006
. Monitoring safety issues and compliance on shift
Dec 2000-Sept 2003
. Monitoring quality issues and compliance on shift
. Tracking employee attendance
. Producing daily production reports
. Training and evaluating new employees on shift
. Monitoring production throughout shift
TNS Mills, Inc; Eufaula, AL
Shift Production Manager
Jan 2000-Nov 2000
. Monitoring safety issues and compliance on shift
. Monitoring quality issues and compliance on shift
. Tracking employee attendance
. Producing daily production reports
. Training and evaluating new employees on shift
. Monitoring production throughout shift
EDUCATION:
. Auburn University; Auburn, AL
o Bachelor of Textile Engineering
o Member of Phi Psi Honorary Textile Fraternity
. University of Alabama at Birmingham; Birmingham, AL (2008-2010)
o Took Business classes with focus in Accounting
ORGANIZATIONAL ACTIVITIES:
. Habitat for Humanity
. First Aid and CPR Training
SKILLS:
. Windows - Word, Excel, PowerPoint, Outlook
. AS400 computer system
. ADP Payroll
. Command Spanish Classes
. Forklift certification
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