Customer Service Human Resources
Resume:
Christopher Koeneman, SPHR
To whom it may concern;
I am a multifaceted, collaborative, and driven leader with 15 years of
experience building and enhancing departments and designing high-
performance organizational structures. I am highly skilled in the areas of
executive talent selection, leadership development, and succession
planning. I have an exceptional record of reengineering under-performing
teams and overhauling inefficient workforce structures. I am a dynamic
consensus builder, known for promoting innovative organizational
enhancement initiatives in the face of opposition.
My core values include:
. Team focus and initiative
. Individual respect, development and recognition
. Sensitivity to both internal and external customers' needs
. Complete organizational alignment of vision, mission and strategic
goals
. Promotion and development of diverse and equal work environment
. Integrity, self-awareness, and continuous improvement
My enclosed resume provides a more in depth view of my experience and
expertise. I look forward to a personal interview where we can discuss my
qualifications and skills that would contribute to the future success of
your organization.
Sincerely,
Christopher Koeneman, SPHR
Christopher H. Koeneman
Trail Lake Dr., Powell, OH 43065
**********@*******.***
Executive Summary: Multifaceted, collaborative, and driven leader with
extensive experience building and enhancing HR departments and designing
high-performance organizational structures. Highly skilled in the areas of
executive talent selection, organizational alignment, leadership
development, and succession planning. Exceptional record of reengineering
under-performing teams and overhauling inefficient workforce structures.
Dynamic consensus builder, known for promoting innovative organizational
enhancement initiatives in the face of opposition.
Areas of Expertise:
Organizational Development Executive Compensation Plans Policy and Procedure
Development
Executive Level Recruiting Federal and State Labor Laws Organizational Re-design
and Coaching
Health and Wellness Programs On-Boarding Development and Succession Planning
Presentation
HRIS Implementation and Budget Development and Analysis Employee Relations
Development
Employee Development and Contract Negotiation Strategic Planning
Coaching
Leadership Coaching Conflict Resolution Performance Metric
Development
Training Program Development Performance Evaluation Systems Change Management
Career Experience:
Columbus Neighborhood Health Center, Inc. Columbus, OH, 43215
Jan.2012- Jan. 2014
Human Resources Manager
Key Accomplishments :Re-designed employee policies and procedures,
implemented standardized recruiting and hiring procedures, team leader
in developing standardized on-boarding and training materials, implemented
new employee incentive programs, introduced new paid time off policies
reducing unscheduled absences 37% year over year, key stakeholder in
organizational re-design, developed organizational performance metrics.
. Policy and Procedure Development
. Executive leadership coaching
. Manage multiple project teams
. Develop, monitor and maintain recruiting and retention plan
. Learning and Development coaching
. Talent management and development
. Organizational development leader
. Manage all functions within Human Resources Department including but not
limited to; Benefits, performance evaluations, 401 (k) 403 (b)
development, recruiting, recruiting process, talent management, HR
policies and procedures, conflict resolution, strategic alliance.
The Silver Lining Group/Behavioral Intervention Institute of Ohio,
Columbus, OH, 432**-****-****
Executive Director
Key Accomplishments: Obtained CARF certification, increased receivables
by 117%, developed standard recruiting and talent management practices,
tripled revenue sources, developed autonomous managerial roles within
each clinic, increased client load by 67%, developed and implemented
standard accounting, human resources, and oversight policies, implement
new HRIS system
. 7 Direct Reports, 65 employees
. Oversee preparation and presentation of the biannual budget and
other necessary financial
documents.
. Oversee and support the development, design and delivery of program
initiatives, assuring that the goals and objectives are aligned with the
organizations overall strategic plan, vision, and mission statement
. Lead organization's financial growth in order to maintain sustained cash
flow to provide full services to our constituents, and maintain adequate
reserves to support owner-approved investments and risk management
. Maintain CARF, CHAP & ODMH accreditation
. Develop and implement strategic community partnerships in order to
better serve clients needs and long term transition planning.
. Implement long term sustainability planning, strategic vision, and
business plan
. Develop, recruit, and retain all upper management positions
. Oversee all accounting, human resources, billing, policy development,
clinical compliance, policies, and procedures
. Maintain and evaluate outside vendor contracts
Koeneman Consulting, Columbus, OH, 43230
2007-2010
Human Resources Consultant
. Contract with local firms to help develop and implement HR policies and
goals.
Services offered: recruiting and staffing; performance management
and improvement systems; organization development; compliance to
regulatory concerns; employee orientation, development, and training;
policy development and implementation; employee relations; company-wide
committee facilitation; company employee and community communication;
compensation and benefits administration; employee safety, welfare,
wellness and health; and employee services and counseling
. Contract with local companies to perform compliance audits
Step By Step Academy, Worthington, OH, 43085
2007
Human Resources Coordinator
. Restructure all HR policies and procedures to meet all regulatory
requirements including but not limited to: FMLA, ADA, COBRA, Title IX,
Wage and Labor.
. Implement new HRIS payroll and benefits management system through a
contract negotiated with ADP after initiating and evaluating
. New hire recruitment, orientation, and management
. Payroll, employee benefits, and evaluations development
. Ombudsman (conflict resolution leader)
. Develop and implement company human resources department strategic plan
and vision; establishing consistent measures of improvement and
development.
Sports and Recreation Inc., Little Rock, AR, 72205
1994-1999
District Human Resources Director
. Train and develop Human Resource managers and customer service managers
in 5 stores with combined budgets of $65 million.
. Manage and train customer service teams within local store
. Manage and develop 27 direct reports
. Manage recruiting and employee development programs
. Maintain all employee files, payroll and benefits.
. Hire and train staff to fill the 85 employee roster at local store
. Identify and develop essential customer service trainings
. Develop and integrate new budget and sales goals within HRD functions.
Education:
University of Wisconsin Master of Business
Administration (2015)
Specialization: Human Resources
The Ohio State University B.S.
Business Administration
Specialization: Operations Management
Certifications:
Human Resources Certification Institute SPHR
(Senior Professional Human Resources) 2010
Other Activities:
. Vice-President PLEAS: Parents League for Effective Autism
Treatment
. Special Needs Advocate
. Member of Society for Human Resources Management (SHRM)
Contact this candidate