LATASHA MCCLAIN
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Employment History :
US Bank 09/2012- 07/2014 West Allis, WI
Personal Loan Banker/Call center
• responsible for performing intermediate duties and support related to bank financial
services
• processes all new account transactions; opening, maintaining and closing of all
account types
• assisting customers in their selection of various accounts and financial services
• cross-selling the Bank's products and services and assisting with loan documents
Dugout Sports Bar & Grill 2006-2011
Fort Stewart, GA US Army Post
• food service
• cocktail waitress
WE Energies 3/2006-12/2006 Milwaukee, WI
Seasonal Telecollector/Call center Representative
• Taking inbound calls about customer utility service
• Helping customers setup payment plans
• Reconnecting scheduled service orders
• Updating personal account information
US Cellular 09/2004- 06/2005 Waukesha, WI
Procall/Call center Representative
• placing outbound calls to customers nationwide to renew phone contracts
• taking inbound calls from customers with questions and concerns
• processed credit payments
• troubleshooting customer use of cell phones equipment
Served USAF Active Duty 06/1997-01/1998 & Reserves 02/1999-01/2005
EDUCATION :
Medical Office Management Kaplan University January 2014-Present
Pharmacy Technician Diploma Penn Foster Graduated April 2009
High School Diploma Graduated