Customer Service Sales

David B. Ward

***** ************

Dallas, Texas 75248

Objective: To obtain challenging employment with which I can use my

customer service, linguistic, and product knowledge skills for the

betterment of myself and my clients. A position where I am challenged, not

my integrity, nor my honesty. A company that is dynamic and filling a need.

Experience: from the most current

The Shelton School and Evaluation Center. 972-***-****

15700 Hillcrest

Dallas, Texas 75248

Since Jan. 2003

As a Scholars Tutor and an Auditory Learning and Memory Instructor I

taught reading, spelling and vocabulary skills to children of various ages.

I used scripted materials, often adding additional definitions of my own

from memory, which earned me a sobriquet of "Mr. Dictionary". I invented

HangScrabbleman as an after lesson diversion that would be more challenging

than the usual Hangman. My supervisors have been Ellie Halprin(current),

Christy Thomas, Joan Dodd, and Gayle Childers.

General Nutrition Centers:

KK#5369 972-***-****

2100 14th street, ste. 107

Plano, Texas 75074

From Jan. 2006-Oct. 2011

I took over this store on a "temporary basis" after the previous

manager was fired for theft. The resulting inventory assessment showed a

loss of 1% of sales. After one year, my next inventory was .04% over.

Subsequent inventories have all been within acceptable ranges. I also

worked with neighboring stores to increase security and traffic into this

location. In addition, I took this location from one of the lowest in the

rankings in my region to one of the top 10, often appearing at the number 1

spot. My team won the original "Codfather" tournament, having the highest

increase in fish oil sales in my district, earning a mention in the

corporate newsletter. My team and I received numerous citations from the

corporate office for exceeding expectations of sales of memberships,

multivitamins, and Premium Products. By providing excellent customer

service, product knowledge, and clear explanations of the functions and

interplay of differing types of nutritional supplements, I gained a word-of

-mouth following to this location, despite its geographical position behind

another building. I was supervised by Derek, Brandon Cherchio, David Du

Bois, Rantrell Jackson, and Robert Wright.

KK9392

3100 Independence Pkwy

Plano, Texas 75093

From Jan. 2005- Jan. 2006

This location made a profit for the first time under my leadership.

I was promoted to store manager when I assumed leadership here. The week

after I became manager, this location was the top store. in the top region,

of the top division in the company. I repeated this several times until

this location was closed after the rent on the property was raised. Here

and at KK 5369 I led my store team in maintenance, resetting of sections to

plannogram, and verifications of product freshness. I also participated in

numerous inventory assessments, store resets, and cleanups throughout my

region to benefit the whole team. I was overseen by Mike Hannasch, Anthony

Paulmino, and Robert Wright.

KK2550 214-***-****

13350 Dallas Parkway

Dallas, Texas 75240

I began at this store as a Sales Associate, using my time to educate

myself on the different products GNC carried and their function. This

knowledge allowed me to create combinations for customers, increasing

average sales, customer loyalty, and profit. I also made myself available

for work at a multitude of other stores when needed to help the team. Due

to my knowledge of both German and Spanish, I assisted many customers in

their own language, a benefit with this store's international clientele.

Kohl's Department Store 972-***-****

18224 Preston rd.

Dallas, Texas 75252

I worked seasonally as member of the price reset team, changing price

signage per different sales throughout the week. In addition, I also

assisted customers, restocked, and recovered the store to standards. I was

under the direction of Robert Wright, Anthony Paulmino, and Johvannie

Garcia.

Et. al., If needed.

Education: The University of Texas at Austin

Earned a B.A. in German while also taking classes in

Architecture, Economics, Sociology, and Literature. Extracurricular

activities ranged from Beta Upsilon Chi Fraternity to the Texas Union

International Awareness Committee. I joined both the Alpha Lambda Delta and

Delta Phi Alpha Honor Societies, achieving the office of President of Delta

Phi Alpha.

Lagniappe: In addition to working two jobs simultaneously, I have

demonstrated dedication by both training for, and completing over 45

triathlons, not to mention a full and a half marathon and numerous other

smaller races. All of these activities have further increased my experience

with achieving a desired goal. Furthmore, I am able to communicate in

German and Spanish, as well as comprehending written French, Afrikaans,

Dutch and many Scandinavian

Languages

References available upon request.

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