Experienced Manager and Administrative Coordinator
Resume:
Norm Green
Philadelphia, PA 19119
********@*****.***
KEY POINTS:
. 9 years experience as an Adult Learning Services Coordinator, Project
and Production Manager.
. Experience working in higher education with personnel, instructors,
and students.
. Successfully managed both fee for service productions and grant funded
projects.
. Highly organized with the ability to multi-task and handle numerous
projects at once.
. Assisted various levels of management, handling all office
administrative responsibilities.
. Event planning and coordinating experience for large productions and
educational conferences.
. Customer/Client Relations experience using my first class verbal and
written skills.
. Experience with the complete Microsoft Office Suite as well as
database and accounting software systems.
. Taken various training courses and sessions to increase my efficiency
and office management capabilities.
EMPLOYMENT HISTORY:
Manager of Client Relations, Online Student and Instructor Support, Vendor
Relations
CollegeAnywhere, Inc, June 2009 - Present, Supervisor: John Kahler
-Set up and manage new and participating school accounts for each academic
semester, create student and faculty log in accounts for access to CA, set
up access and permission rights to individual online streamed programs
and/or video libraries supplied by CollegeAnywhere, provide online
technical support for students and faculty using the service, monitor
incoming email, answer inquiries about CA services and forward other
incoming communications to other CA staff as needed, assist in training and
scheduling/coordinating online or in-person demos for those interested in
CA Services, handle accounts payable for schools using CA services (using
Quickbooks),work with video producers and vendors to get licensing rights
for our clients and obtain new updated video programs to be streamed,
assist in digitizing of new video material to be added to the CA Streaming
Library, gather enrollment information from our schools to ensure payments
to our producer partners, participate in CA Board Meetings taking minutes
and reporting on CA support and client issues/information, assist in the
creation of marketing materials, other duties as needed or assigned.
ALS Coordinator, Production Manager, Project Manager, Production Assistant
WHYY, Inc. July 2000 to May 2009; Supervisor: Susan Knoble.
-managed and oversaw the development of numerous fee for service/grant
driven projects and productions completed on time and under budget, behind
the scenes work that included planning and development, budgeting,
scheduling of studio time and staff, working with outside clients and grant
providers to ensure their needs and stay within requirements, handled
reports, billing, invoices, and marketing of projects as instructed by the
client or grant provisions, built relationships with outside organizations,
hired IC producers, voice over talent, assisted student and faculty for
various colleges using our Collegeanywhere online distance learning
services, maintained and scheduled WHYY's overnight Home College Course
schedule, arranged satellite feeds and coordinates for upcoming programs,
helped create marketing presentations, addressed customer/viewer inquiries
about programs, maintained multiple databases of information (Microsoft
Access and ACT 2000), planned and coordinated numerous on site events,
helped set up various forms of multimedia equipment for events, ordered
department supplies, helped maintain budget information for our annual
reports, processed purchase orders and invoices for payment, and assisted
my Executive Director in any and all things that she required.
EMPLOYMENT HISTORY (continued):
Global Logistics Traffic Coordinator, Customer Service Representative
BDP International, April 1998 to June 2000; Supervisor: Roy St. John.
-coordinated shipment of Dupont products over seas, consolidated numerous
orders for shipment to Japan, Australia, New Zealand, & Europe, provided
customer service for Dupont representatives, investigated problems with
shipments, assisted upper management in their daily duties, created and
maintained various reports using Microsoft Office/Windows Suite, full
account service management for clients seeking information on their
shipments and estimated arrivals, created reports and informational
findings on any and all issues that may cause shipment delays, reevaluated
and reassessed shipping plans to get the most efficient and quickest
shipping for customers.
Marketing Assistant, Office Administrator, Customer Service Representative.
Communication Test Design, January 1996 to February 1998; Supervisor:
Rodney J. Salley
-assisted in the creation /implementation of marketing strategies, inputted
& generated sales information for reports, monitored customer service call
center, researched problematic accounts, data entry, various duties using
MS Office software and multiple other office administrative duties.
EDUCATION:
Temple University, Philadelphia, PA.
School of Communications, School of Business Management
Bachelor of Arts May 1994
Focus: Mass Media Communications & Business Management/Administration
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