Customer Service Security

Jerome A. Carter

***-** ***** ******

Queens Village, NY 11429

347-***-****

*********@*****.***

Summary: Licensed security officer with experience performing the

following security functions:

. Identify suspicious activities and guard against illegal actions such

as violence, threats, thefts, criminal behavior and regulation

breaches.

. Monitor and control entrances and exits to and from assigned firm's

premises in order to prevent unwanted/unauthorized attendance.

. Respond urgently and diligently during emergency situations, directing

Emergency Response Units as necessary.

Skills:

. Projects strong customer service skills- Active listener, tactful,

diplomatic and articulate.

. Strong interpersonal and communications skills -Effectively interact

with people of different ages and cultures.

. Positive attitude/image -Collaborative and flexible

. Strong problem solving - Good judgment and prioritization

. Can work independently and in a team.

. Demonstrated ability to handle and resolve conflicts in an effective

manner

. Working knowledge of securing a facility/premises using advanced

techniques

. Excellent judgment aptitude with a solid ability to detect imminent

threats

. Good eye for detail with the ability to stay organized at all times

. Profound ability to maintain confidentiality of information

Work Experience:

Security Guard

Allied Barton

December 2009- Present

As a security guard for the Bay Club, my duties varied depending upon which

patrol I was assigned. All duties included:

. Screening and following proper procedure for visitors and

deliveries

. Monitoring/directing traffic

. Directing and following proper protocol for Emergency Response

Units

. Patrolling hallways, securing fire exits floor by floor

. Observe security monitoring systems

. Hourly inspect lobby and elevators

. Assist tenants as necessary

. Enforce rules of the Bay Club

. Report any damages to my supervisor

. Capable of monitoring premises through advanced security cameras

Professional Value Offered:

Through Allied Barton I have completed the following courses:

. MSO programs 1-5.

. 8 hr security course

. 8 hr annual security course

. 16 hr training course

. Hazard Communications update

. Business Code of ethics annual acknowledgment

. Fire safety officer

. Ready response final exam

. Customer Service

. Ethics and conduct

. Civil treatment

. Preventing Workplace violence

. Worksafe

. Effective listening

. Dare to be Great

Education:

Queens Community College 2012-2013

SUNY Queens EOC

Hobbies: Brazilian Jiu Jitsu, Muay Thai, Weightlifting.

References:

Destiny Aponte 210-***-****

Richard Harris 347-***-****

Erika Williams 917-***-****

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