Customer Service Manager
Resume:
Jessica Espinal
*** ********* ****** ***** #***, West Palm Beach, Florida 33401
305-***-**** - **********@*****.***
Objective
To obtain a position where I can use my customer service experience,
problem solving and organizational abilities, one where I can contribute to
the growth of the business through dedication and hard work. A
professional in the property management industry seeking a challenging
position in a company that allows me to utilize my skills, knowledge, and
experience to accomplish a common mission.
Education
University of Phoenix
Psychology Jan. '07 - May. '08
Experience
Tzadik Properties Palm Beach & Broward
County
Regional Manager April '13 - Current
Oversee a staff of 30 compiling of construction, maintenance and office
staff.
Responsibilities include: Program maintenance projects on rehabs and
schedule construction goals. Solicit, negotiate and evaluate bids for
contract services. Make recommendations for renewal and/or termination of
vendor contracts. Submit bi-weekly payroll documents and the required
financial and occupancy reports to management, owners. Oversee the
marketing/leasing to ensure that management's goals are met. Prepare weekly
reports for owners on the progress of construction, leasing and
collections. Hire and train new employees.
Pinnacle American Mgmt. Services West Palm Beach, FL
Lakeside Commons/Spinnaker Landing - April '10 - April '13
Senior Business Manager 222 units
Oversee the marketing/leasing to ensure that management's goals are met.
Responsibilities include: Performing employee evaluations, evaluating
credit and rental history of all new applicants, verifying all income and
assets of applicants to ensure they met the resident selection criteria and
are in compliance and qualify according to the tax credit program
guidelines, reviewing rental applications for approval or denial,
organizing resident functions to ensure resident retention and solving
employee and resident issues.
Active in coding invoices and entering into the accounting system for
payment, and preparing bank deposits, and processing security deposits.
Responsible for all on-site collections, filing the necessary legal
documents for non-payment of rent, and appearing in court for all legal
matters.
Ensure all maintenance is performed in a timely manner.
Solicit, negotiate and evaluate bids for contract services.
Make recommendations for renewal and/or termination of vendor contracts.
Submit bi-weekly payroll documents and the required financial and occupancy
reports to management, owners.
Prepare annual budgets.
Singer Mgmt. West Palm Beach, FL
Hampton Court - Property Manager 288 units March '09 - April '10
Oversee the marketing/leasing staff to ensure that management's goals
are met for a 288 challenged property
Responsibilities include: Performing employee evaluations, evaluating
credit and rental history of all new applicants, verifying all income and
assets of applicants to ensure they met the resident selection criteria and
are in compliance and qualify according to the tax credit program
guidelines, reviewing rental applications for approval or denial,
organizing resident functions to ensure resident retention and solving
employee and resident issues.
Active in coding invoices and entering into the accounting system for
payment, and preparing bank deposits, and processing security deposits.
Responsible for all on-site collections, filing the necessary legal
documents for non-payment of rent, and appearing in court for all legal
matters.
Ensure all maintenance is performed in a timely manner.
Solicit, negotiate and evaluate bids for contract services.
Make recommendations for renewal and/or termination of vendor contracts.
Submit bi-weekly payroll documents and the required financial and occupancy
reports to management, owners.
Complete and submit monthly reports to the State and prepare State audits.
Prepare annual budgets.
Pinnacle American Mgmt. Services West Palm Beach, FL
Lakeside Commons - Property Manager 99 units March '08 -
March '09
Oversee the marketing/leasing to ensure that management's goals are met.
Responsibilities include: Performing employee evaluations, evaluating
credit and rental history of all new applicants, verifying all income and
assets of applicants to ensure they met the resident selection criteria and
are in compliance and qualify according to the tax credit program
guidelines, reviewing rental applications for approval or denial,
organizing resident functions to ensure resident retention and solving
employee and resident issues.
Active in coding invoices and entering into the accounting system for
payment, and preparing bank deposits, and processing security deposits.
Responsible for all on-site collections, filing the necessary legal
documents for non-payment of rent, and appearing in court for all legal
matters.
Ensure all maintenance is performed in a timely manner.
Solicit, negotiate and evaluate bids for contract services.
Make recommendations for renewal and/or termination of vendor contracts.
Submit bi-weekly payroll documents and the required financial and occupancy
reports to management, owners.
Prepare annual budgets.
Landmark Mgmt. West Palm Beach, FL
Lakeside Commons - Property Manager 99 units September
'04 - March '08
Oversee the marketing/leasing staff to ensure that management's goals
are met.
Responsibilities include: Performing employee evaluations, evaluating
credit and rental history of all new applicants, verifying all income and
assets of applicants to ensure they met the resident selection criteria and
are in compliance and qualify according to the tax credit program
guidelines, reviewing rental applications for approval or denial,
organizing resident functions to ensure resident retention and solving
employee and resident issues.
Active in coding invoices and entering into the accounting system for
payment, and preparing bank deposits, and processing security deposits.
Responsible for all on-site collections, filing the necessary legal
documents for non-payment of rent, and appearing in court for all legal
matters.
Ensure all maintenance is performed in a timely manner.
Solicit, negotiate and evaluate bids for contract services.
Make recommendations for renewal and/or termination of vendor contracts.
Submit bi-weekly payroll documents and the required financial and occupancy
reports to management, owners.
Prepare annual budgets.
Gatehouse Mgmt. Miami FL
Miami River Park - Leasing Agent 211 units April
'03 - September '04
Responsibilities include: evaluating credit and rental history of all
new applicants, verifying all income and assets of applicants to ensure
they met the resident selection criteria and are in compliance and
qualify according to the tax credit program guidelines, reviewing rental
applications for approval or denial, and assist in solving resident
issues. Document maintenance requests. Submit weekly reports to
management and owners.
American Check Mgmt. Miami, FL
Programmer
July '02 - April '03
Program credit card terminals for the check service and train clients on
how to use the service.
Gatehouse Mgmt. Miami/Stuart, FL
Miami River Park/Indian Run - Leasing Agent 211 units June '01 -
June '02
Successfully completed a 211 unit lease up.
Responsibilities include: evaluating credit and rental history of all new
applicants, verifying all income and assets of applicants to ensure they
met the resident selection criteria and are in compliance and qualify
according to the tax credit program guidelines, reviewing rental
applications for approval or denial, and assist in solving resident issues.
Document maintenance requests. Submit weekly reports to management and
owners.
Noviet Realty Miami, FL
Galilee Gardens -Leasing Agent 433 units Oct. '99 -
Feb. '01
Responsibilities include: evaluating credit and rental history of all
new applicants, verifying all income and assets of applicants to ensure
they met the resident selection criteria, reviewing rental applications
for approval or denial, and assist in solving resident issues. Document
maintenance requests.
Skills
Speak, read and write English/Spanish
Knowledge of Windows Applications, Outlook, Word, Excel, Power Point, Rent
Roll, Yardi Professional and Yardi Voyager, Property Ware, RealPage,
Onesite
Familiar with Tax Credit, Bond, Section 8 Housing and HOPWA
References available upon request.
Contact this candidate