Manager Marketing
Resume:
*** * ***** **, *** Moines, WA *****
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
Summary of Qualifications
• •
** ***** ************ ******* *** editing Business analysis and triage
• •
17 years technical writing SEC, FTC, FDA, FAA compliance
• experience
Expert with Word, Visio, PowerPoint
•
• Written for software, hardware, banking,
ITIL V3 Foundations certified
finance, telecom, aerospace, biomedical,
• SDLC/Agile/Scrum experience
timber, real estate, marketing, sound
• SharePoint site design and document
engineering, military, forensic and other
library management; VSTF/TFS
industries
• Windows Cloud Server experience
• Video and sound engineering
Sample Works
Type Links
Informational/ Change Documentation Sprint Tooling Changes
Project Submission Work Order
Description Document
Reference Manuals NetMenu Reference Manual
Report Builder Reference and
Walkthrough
Requirements Documentation Payroll System Architecture
Requirements
Visio Process Flows Interactive GFSD Deployment Flow
Generator
Procedural Documents/SOPs Creating Workstreams in MS Project
Decking Manual Sample Pages
Presentations Partnering Presentation
Knowledgebase Solutions Deck
Visio Diagrams/Schematics Relational Database System Model
Proposals Fingerprint ID System Proposal
Executive Summaries Annual Report Exec Summ
Business Plans/Cases Startup Prospectus
Investment Pitch
Education
Bachelor of Arts Professional Writing, 1984 – 1988, University of Puget Sound, Tacoma, WA
ITIL V3 Foundations Certified, April 2011
Work History/Accomplishments
Microsoft, 3/14 to Present
Knowledge Manager
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
I’m helping to build and support the knowledge management structure and systems for Global
Foundation Services, which maintains the data center/cloud structure for Microsoft and its clients.
• Administer askGFS, a vChat help implementation
• Developing a Readiness Library in conjunction with a GFS Role Guide, to drive on-
boarding and operational excellence.
• Developing Role Guides and knowledge management materials to evangelize
throughout the organization.
• Elevating cross-team dependency knowledge for tighter integration, lower blockages
Volt, 11/13 to 1/14
Technical Writing Consultant
I supported 2nd Watch, a cloud services firm, in creating documents to fulfill their services
contracts.
• Edited 10+ documents in less than a month.
• Developed a technical term glossary for use across the enterprise.
• Began formulating a list of criteria/requirements for a document management system.
App-titude Games, 5/13 to Present
Founder, Game Developer
I own and operate a virtual game development company, creating game apps for the
Android/Kindle market. I design game concepts, write requirements, negotiate contracts, create
content, and handle all administrative tasks.
• My first game, Figure O’Speech, is in the Google Play and Kindle stores as of 9/13.
• 4.0 average rating from 36 reviews on Amazon.
• Reviewed by 30+ Top 10,000 Reviewers.
MySource, 8/10 to 7/13
Technical Writing Consultant, Business Process Analyst, 1/13 to 7/13
I supported the DCI Engineering team in their efforts to integrate their work tracking and reporting
systems, in anticipation of high team growth over the next two years due to participation in the
Windows Cloud Server Program.
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
• Researched, designed, and presented both near-term triage and long-term visionary
systems designs for aligning the disparate team processes and toolsets into more
efficient and scalable tracking, sharing, and reporting systems.
• Created an integrated extranet/SharePoint architecture for sharing work products with
multiple external partners; this architecture to replace current multiple, divergent
extranets.
• Created presentations and evangelized holistic solutions thinking, using Team
Foundation Server as the reporting database backbone and associated SharePoint
sites as external sharing tools.
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
Technical Writing Consultant, 8/10 to 12/12
I supported the Microsoft DCS Group’s Supply Chain team in their efforts to complete and
standardize documentation and training for their GFSD toolset. I also supported other users of
GFSD as needed, and managed Tier 1 triage of change requests for the Development Team.
• Helped to create and populate a central SharePoint Knowledgebase for training and
documentation materials.
• Created an interactive set of Visio flows depicting project paths for all (40+) deployment
types, cross-referenced with work order information (SLA, dependencies, blocking
codes, etc).
• Created 75+ work order description documents; this is a work in progress, as there are
130+ work orders used in GFSD.
• Created key templates for business requirements documentation, procedural materials,
and description documents.
• Created dozens of other documents as required, including training support materials
and reference manuals, to support sprint teams in their development and
implementation of toolset enhancements.
• As T1 Triage focal, I worked with end users to shepherd change requests through three
databases, presenting these requests to T2 and the Business Team so that they may
understand each request’s impact and alignment with organizational goals and correctly
prioritize them for development.
Statera, 2/10 to 7/10
Technical Writing Consultant
I created a series of diagrams, tables, and procedures to assist a Microsoft-embedded team in
administering the MS Global Exchange Server.
• Gathered requirements from MS and Statera subject matter experts.
• Created a series of data flow diagrams to depict the various user scenarios for Outlook
Web Access and Exchange Server 2010.
• Set up a linked Excel/Powerpoint presentation to depict global database size
breakdowns, with live data that can be updated via macro.
• Converted 30+ procedures to a common template.
• Set up a SharePoint doc library to house and control the aforementioned created
materials.
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
Federal Home Loan Bank of Seattle, 7/09 to 11/09
Senior Technical Writer
I created a centralized repository for all IT systems and processes documentation.
• Reviewed all extant material residing on public shares.
• Wrote criteria for migration of docs into repository.
• Interviewed subject matter experts to conceptualize functional and process flows for IT
enterprise.
• Evaluated and responding to federal (FHFA) examiner findings.
• Worked with CIO and IT senior management to write policies and standards.
• Provided other support and consultation as needed.
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
Boeing Employees Credit Union, 2/08 to 1/09
Technical Writer
I migrated approximately 1500 documents from local shares and Sharepoints into Talisma, a web-
based knowledgebase.
• Converted most docs from Word to Talisma HTML article format; this involved extensive
manual formatting, linking, and uploading, as the Talisma editing tool is of limited utility
and is markedly different from the MS Word GUI.
• Edited and uploaded other doc formats as needed (Excel, Visio, Powerpoint)
• Created several link-based navigational documents to organize previously disorganized
document sets;
• Wrote several other docs, including application support plans and other audit response
docs.
• Set up and organized a new Sharepoint site for the IT Methodology Manager.
• Provided support and consultation on various projects as needed, including interviewing
and meeting facilitation.
Verizon Business, 6/07 to 1/08
Technical Writer
I co-wrote a Processes and Procedures Manual for a $100M network monitoring and maintenance
contract with Weyerhaeuser.
• Wrote 13 process documents, each involving the creation of process flowcharts and
description tables;
• Conducted intensive interviewing of network engineers, asset managers,
change/configuration managers, and other subject matter experts;
• Collaborated on the creation of a document management architecture.
• Provided support and consultation on various projects as needed.
Cancer Research and Biostatistics, 11/06 to 2/07
Technical Writer
I assisted the company in their efforts to achieve compliance with 21 Part 11 and its predicates.
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
• Created 30+ standard operating procedures, templates, policy statements etc.;
• Conducted intensive interviewing of applications development, statistical, and
administrative subject matter experts;
• Created a suite of templates for the Applications Development Team to use during their
software development cycle;
• Helped different sections of the company to visualize and articulate their policies and
processes, and consulted on the effort to create a document management architecture.
• Provided support and consultation on various projects as needed.
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
Russell Company, 3/04 to 7/06
Technical Writer
I supported the Portfolio Trading Group, a team of 15-20 analysts and developers using
derivatives trading to maximize clients’ return on the uninvested cash portion of their portfolios.
• Created four large procedures manuals (~500 pages total) for proprietary Access-based
financial analysis tools;
• When these tools were transitioned to a Sequel server base, wrote a series of
comparative step-action tables to show the user how procedures would differ in look
and feel;
• Created a suite of templates for the Tech Team to use during their software
development cycle;
• Transitioned existing documents into a library system in order to achieve documentary
and version integrity;
• Created several animated tutorials; provided various help system demos
• Provided support and consultation on various projects as needed.
Jawbone Studio, 12/01 to Present
Writer, Narrator, Sound Engineer
As owner and operator of a studio dedicated to spoken-word audio works, I research public
domain texts, write introductory and explanatory material as needed, narrate, edit, master, and
market audio works.
This work requires a wide spectrum of skills:
• A command of the tools and methods of communication;
• Literary, marketing, and legal research;
• Informational, creative, and persuasive writing;
• Mastery of sound editing, mastering, and production/distribution;
• Familiarity with data transfer protocols;
• Marketing myself and my works, chiefly through the internet;
• Voice characterization and conditioning.
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
Boeing Company, 5/97 through 9/00, 8/01 to 12/01
Proposal Writer, Technical Writer (Software Side)
Proposal Writer (5/97-6/97):
• Wrote and edited sections of a second-stage proposal by the Kent Space Group to the
Australian Air Force for design, delivery, and maintenance of a modified AWACS-type
surveillance aircraft. This project involved:
• Close work with engineers, managers, and planners to shape the proposal into a
coherent message;
• Extremely tight deadlines;
• Extensive use of Word, Visio.
Writer (8/01 to 12/01) for Service Engineering:
• Facilitated a series of meetings with SMEs to capture common processes for servicing
operators of Boeing aircraft;
• Designed and wrote an integrated suite of flowcharts and process/procedural
documentation to be migrated to the web.
Writer (6/97-2/99) for Integrated Procedures, Systems and Infrastructure (ISPI):
• Wrote, edited, and maintained P+ documents, using Word, Visio, and PowerPoint.
Writer (2/99-9/00) for Project SPIN:
• Supported a team implementing a PeopleSoft-based system for integrating BCAG’s
discrete human resources systems;
• Helped to design the P+ documentation needs of the team, then helped to generate this
documentation;
• Extensive use of Word, PowerPoint, Visio, some Project and RoboHelp.
Writer (9/98-10/98) for DCAC/MRM:
• Helped DCAC’s document library system team to update their Version Description
Document and other FCC audit preparation records. This involved:
• Editing a suite of documents, then converting them for use on the Boeing
intranet;
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
• Extensive use of Word and an HTML converter.
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
Spinoza Technologies, Inc., Seattle, WA, 9/00 to 1/01
Program Manager, Technical and Marketing Writer
Program Manager:
• Worked with a team of engineers, financial analysts, and marketing specialists to design
and market a line of handheld broadband computing systems;
• Extensive use of Word, PowerPoint and Visio; some RoboHelp
• Created and gave presentations to potential partners, venture capitalists, designers;
• Acted as internal communications focal between executive, marketing, and engineering
departments.
Technical and Marketing Writer:
• Generated fact sheets, presentations, a business plan and prospectus, and various
collateral documentation;
• Extensive use of Word, PowerPoint, and Visio.
NobelTec Corporation, Issaquah, WA, 10/96 through 12/96
User’s Manual Writer:
• Used the Microsoft set of conventions and style guide to rewrite and edit a user’s
manual for a new release of the company’s nautical navigation software;
• Extensive use of Word, Visio, and various graphics programs;
This project was a telecommuting job, done almost entirely on line.
Jay-Ray Advertising, Tacoma, WA, 5/96 through 10/96
Decking Brochure Writer:
• Researched, wrote, and edited decking brochure for McFarland-Cascade Outdoor
Lumber Company;
• Extensive use of Word, various graphics programs and web research;
• Brochure is still in use at home improvement stores.
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
Schuler Industrial Properties, Tacoma, WA, 1/95 through 12/95
Marketing and Technical Writer:
• Created property brochures for industrial and commercial sites, using various graphics
and word-processing programs;
• Prepared fact sheets, regulatory and compliance documentation, and maintained
customer databases and mailing lists.
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
Peninsula Private Post, Gig Harbor, WA, 1/86 through 10/90
Writer/Manager:
• Managed and operated business support office, including supervision of five-person
workforce;
• Designed and wrote dozens of brochures, resumes, flyers, bulletins, etc.;
• Maintained financial, tax, and marketing databases;
• Handled advertising, accounts receivable and payable, taxes, and office equipment
maintenance.
Jawbone Company, Tacoma, WA, 6/88 through 9/00
Freelance Writer clients included:
• Plantscetera, a high-end residential/commercial landscaper for which I created flyers
and brochures;
• A pharmaceutical sales rep for Miles Labs (now Bayer), for whom I prepared fact
sheets, brochures, and speeches;
• Technology Services Group, a mathematical and industrial modeling firm, for which I
prepared a newsletter, software program manual, brochures, and research papers;
• Freeture.com and BooksThatTalk.com, two internet startups for which I prepared
research papers, prospectuses, venture capital pitches (one-pagers), and business
plans;
• The Falcon Group, an M&A holding company for which I prepared one-pagers,
presentations, prospectuses, and private placement memoranda;
• The University of Puget Sound Community Music and Dance Department, for which I
prepared flyers, concert programs, enrollment sheets, and brochures.
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
References
Management
Matt Lueck
Sr. IT/OPS Program Manager
+1-425-***-**** X78046
****.*****@*********.***
Tuan Tran
Senior Program Manager, Foundation Services
+1-425-***-**** X62812
*****@*********.***
Ronan Ellis
Principal, STATÊRA
425-***-**** - Mobile 425-***-**** - Direct *****.*****@*******.***
Sue Jones
IT Operations Manager
Phone 206-***-****
******@****.***
Keith Goodman
Cancer Research And Biostatistics
IT Program Director
******@****.***
206-***-**** (call between 9am – 3pm)
Peer
Neal Rowland
Service Knowledge Manager/Technical Trainer
Game Designer
***********@****.***
Eric Albert-Gauthier
IT Systems Administrator
BECU Tukwila Financial Center
Phone 206-***-**** (6:30am – 4:00 pm M-TH. Fri 6:30-10:30AM)
*******-********@****.***
806 S 273rd Ct, Des Moines, WA 98198
H: 253-***-**** C: 253-***-**** **********@*****.***
John Born
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