Customer Service Manager

Erik Lee Ambrose

**** ****** ***, *** * Miami Beach, FL 33141 786-***-**** ************@*****.***

Objective

To obtain a responsible, challenging Irrigation and Landscaping position with a progressive, growth-oriented organization.

Education

HOMER HIGH SCHOOL 1986-1988

Homer, NY 13045

HVAC Technician program 2001 Chattahoochee Technical College

Marietta, Georgia 30060

Major: HVAC TECH

Minor: CORE CLASSES

Related coursework: INTRO TO COMPUTERS

Skills & Abilities

Vast experience in operating computerized irrigation control system

Familiarity with maintenance and operation of irrigation systems

Ability to work outdoors in various weather conditions

Highly motivated with a sense of urgency

Ability to work in a fast-paced environment at all times with all levels of employees.

Ability to properly maintain and repair PVC pipe and fitting

Skilled construction and Mechanical Background

Ability to maintain service and usage logs

Ability to repair and maintain low voltages irrigation systems

Experience

Irrigation Technitian Landscape maintenance professionals 09/15/13 to Current

Installs, repair, and maintain commercial irrigation systems

Ensures proper function of control valves, controller units, clocks/timers, pumps, etc.

Perform low voltage wire repair

Maintain cost control of inventory when purchasing irrigation parts

Communicate effectively both verbally and in writing in supervisors and coworkers

Creates neat, detailed documents and completes reports in a timely manner

Develops and nurtures customer relationships through regular and thorough site visits

Views customer satisfaction as top priority

Maintain a high work ethic and integrity at all times

seafood Specialist Whole foods Markets 07/20/11 to 09/15/2013

Set up and maintain attractive Seafood displays

Ensured a positive company image by providing courteous, friendly efficient customer service to customers and team

members

Packaged, weighed and priced, seafood products for sale

Followed and complied with established procedures, including Weights and Measures, health, sanitation and adhere to safe

work practices

Ensured knowledge of all products carried in the department

Examined effectively products for quality and freshness

Maintained a high work ethic and integrity at all times

Set all Inventory Control as an specialist in seafood

General Manager Cangelosi Pizzeria 01/05/09 to 07/10/11

Powder SPrings, Georgia 30127

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Provided customer service to satisfy and delight the customer

Directed, coordinated and participated in preparation of all aspects of product

Enacted procedures to ensure quality and freshness

Ensured all funds were collected and dispensed appropriately

Established guidelines for proper sanitation and cleanliness

Managed and coached team members to consistently deliver excellent customer service

Maintained a high work ethic and integrity at all times

Made all personnel employment and termination decisions

Prepared all required paperwork, including forms, reports and schedules in an organized and timely manner.

Ensured inventory was properly rotated and counted

JOHNNY’S PIZZA 8/2003 TO 11/2009

Marietta, Georgia 30064

Sandwich artist

Pizza maker/Dough maker

Assistant manager

Manager

Ensured all clients were satisfied and delighted with service and meals

POST LANDSCAPE GROUP IRRIGATION TECHNICIAN 3-99 TO 04- 2001

Smyrna Georgia 30080

1. Maintained and repaired existing client irrigation systems

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2. Troubleshoot and repaired electrical system on irrigation systems

3. installed and repair 120 and 24 volt electrical irrigation systems

4. Installed and repaired plumbing and pipes for irrigation systems

5. Communicated to existing and potential new clients

6. Sold upgrades for existing clients

7. Sold new irrigations systems or our services to potential new clients

8. Kept open lines of communications for all existing and new clients

9. Kept all clients satisfied with outstanding customer service

OWNER /OPERATOR MOTHER NATURE’S LANDSCAPING 03/1987 TO 12/ 96

Manlius, NY

Schedule employees

Managed daily operations

Managed employees

Payroll/ paperwork

Delivered outstanding customer service

Maintained high work and positive attitude at all times

Met with existing clients and potential new clients on a regular basis

Ensured client’s needs and wants were met.

Ensured deliver of outstanding customer service satisfaction of customers

References: Available upon request.

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