Customer Service Electrical

Location:

Posted:

August 17, 2014

SARA M YATES

COMMERCE, TX *****

********@*****.***

Work History

Farmers Electric Co-op, GREEVILLE, Texas

Customer Service Jan 10, 2003 - Apr 30, 2013

•Confer with customers by telephone or in person to provide information about products and

electrical services, take and enter orders and obtains details of customer complaints. Ability to

communicate clearly and professionally.

•Ensure that appropriate service changes were made to resolve customers problems.

•Keep records of customer interactions or transactions, recording details of inquiries, complaints,

or comments, scanning contracts to attach to accounts.

•Resolve customers service or billing complaints by performing activities such as refunding

money or adjusting bills.

•Complete contract forms, prepare change of address records, or issue service discontinuance

orders using computers.

•Refer unresolved customer grievances to designated departments for further investigation.

•Determine charges for services requested, collect deposits, payments, or arrange for billing.

•Contact customers to respond to inquiries or to notify them of claim investigation results or any

planned adjustments. Research any delivery and/or invoicing discrepancies and work with the

customer on a resolution, may include issuing credits.

•Order electrical meter tests that could determine the causes of product malfunctions and billing

errors.

Education

Trend Business College, Salem, Oregon