Customer Service Data Entry

LASONDRA C. HAMILTON

**** ****** **** **. *** Vegas, NV 89122

Home: 702-***-****/ Email: **.************@*****.***

Summary of

Qualifications

. Maintain patient files accurately and filing paperwork quickly and

efficiently.

. Call Center, Administrative, AP/AR and Collection experience

. Hipaa compliance in Medical Records.

. High volume inbound call center/customer service experience

. MS Office (Word, Excel, Outlook, etc)

. QuickBooks, Novell, Lotus Notes, Adobe

. Handling accounts in excess of $1,000,000

. Running and reviewing credit applications

. Communication and dispute resolution skills

. Providing Technical and Helpdesk Support

. Secretarial and organizational skills with the ability to multi task

Work Experience

Relationship Manager- Barclaycard, Henderson, NV 2014-2014

. Inbound call center manager

. Heavy Data entry updating accounts

. Handled escalated calls from call center reps

. Enforced customer care guidelines and procedures

. Organized team meetings and provided coaching

. Ran metric reports monitoring call adherence and attendance

. Processed customer payments

Credit Rep ll -Sprint, Las Vegas, NV 2013- 2013

. Inbound high volume call center

. Met daily service level goals

. Ran credit applications and verified all credit application

information

. Reviewed applications for approval

. Used investigative techniques to identify possible fraud and reported

all suspicious activity to the fraud department

. Troubleshoot for sales reps having issues with company software used

for running credit applications and providing credit decisions.

. Assisted with password reset, customer downloads and company site

navigation

. Updated and maintained customer files

Collector-Credit Acceptance, Henderson, NV 2012-2013

. Inbound/Outbound high volume call center

. Collecting on past due auto loan payments

. Negotiated payment arrangements and negotiated same day payments as

well

. Updated and maintained customer files

. Provided payoff quotes and corresponded with auto dealers regarding

auto loans

. Kept Supervisors informed of problems or issues.

Vendor Analyst- Strategic Staffing, Detroit, MI 2011- 2012

. Verifying Client Employment

. Working knowledge of Lakewood, Lars, Outlook, The GUY, CTI Phone etc.

. Heavy data entry updating loan information and status

. Maintained Client Privacy

. High Volume inbound/outbound call center environment

Accounts Payable Clerk- Labormax Staffing, Las Vegas, NV 2011-2011

(University of Nevada, Las Vegas)

. Auditing and accurately entering invoices using Advantage

. Assisted with researching and resubmitting returned checks

. Heavy data entry maintaining a database of students and vendors small

to large accounts

. Maintained student and vendor privacy

. Helped to organize filing system and welcomed any side projects

. Use of Internet, Intranet and company specific programs

Administrative Asst.-Professional Settlement Services, Henderson, NV

2010-2011

. Used Quick Books accurately entering A/R as well as A/P

. Supported 500+ users via phone, email maintaining a database of

20,000+ notaries

. Assisted customers with company specific programs password resets and

downloads

. Provided guidance to customers with downloading company software and

site navigation

. Handled recruiting including: scouting, interviewing and application

review

and placement of qualified notaries

. Using customer service skills to provide clients with accurate

information

. Transferring calls on a multi-line phone to correct receiving party

. Kept owner and management up to date on hiring volume and accounting

status

Customer Service Lead- Polk Home Improvement, Detroit, MI 2005-2007

. Practiced problem solving skills handling all escalated basic customer

inquiries and complaints

. Recorded customer requests, complaints, and sales orders

. Set consultation service appointments

. Kept an updated and accurate account of customer files

. Trained new hire staff and provided ongoing coaching

Education

Warren Mott High School: Diploma Capella University (currently studying)

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