Customer Service Manager
Resume:
Paul L. Loney
Cherry Hill New Jersey 08002
**********@*****.***
Highly accomplished procurement and inventory specialist with an impressive record of accomplishments. Outstanding ability to adjust
purchases to maximize sales and profit while minimize inventory. Manage day -to-day operations, and emphasize on immediate and
long range goals. Attentive to sales and customer requirements while directing all facets of purchasing, inventory control, J IT
distribution, logistics, operations, and customer service. Establish strategic vendor/ supplier relationships to develop perf ormance based
low cost solutions and negotiations in win-win agreements.
CORE COMPETENCIES
Procurement Management Logistics Management Forecasting & Planning
Strategic Planning Cost Containment Vendor Sourcing & Analy sis
Process Improvements Inventory Management Staff Development & L eadership
Relationship Management Contract Negotiations Internal Product Tracking
Multi-Site Warehouse Location’s
PROFESSIONAL EXPERIENCE
February 2012 – Present
Concept Group Inc. West Berlin N.J. Materials Manager
Accountable for the coordination of all purchasing and production control activities associated with meeting production,
Shipping schedules in a timely and cost effective manner. Maintain total company inventory control, including component inventory,
WIP, off site inventory, and customer-supplied inventory. Develop and organize receiving and shipping functions, JIT deliveries, and
cost savings purchasing procedures.
Key Contributions:
Develop Excel spreadsheet to track inventory, WIP, against customer delivery requirements, etc. (MRP process)
Reduce inventory levels by 75 % with improved vendor delivery time
Reduced late deliveries from vendors by 93 %
Improved completed deliveries to customers by 86%
Implement new software package for purchasing, production, inventory control, and shipping
Summit Aviation Inc. Middletown De Purchasing/ Inventory Manager September 2010 - March 2011
Accountable for directing all purchasing and inventory control activity for FAA 145 Repair Station, including evaluation of department
requirements, update procurement procedures. Assess supply/ inventory options in order to determine best sourcing solutions t o
support various repair programs (military, government, and civilian) Maintain compliance with organizational standards and objectives.
Perform recruiting, train, develop and supervise a team of three (3) associates within the Parts Department. Develop MRP proc ess in
conjunction with production to maximize current inventory, parts on order, and shipping to improve delivery schedule and customer
service by forty percent (40%) within ninety (90) days. Develop vendor contacts regarding the procurement of raw material for initial
manufacturing process of aviation parts for military and government contracts.
Key Contributions:
Preparation of entire inventory for yearly physical and new software conversion from current AS400 to Corridor MRO aviation
software, completed ten (10) days prior to assigned completion date
Developed and implemented procedures for consolidating purchasing functions from various internal departments into a
centralized purchasing department.
Conversion of parts department current cardboard to polypropylene bin box’s, and develop new computerize d bin locations,
completed three (3) weeks prior to assigned completion date.
May 2007 – August 2010
Prime Design Inc. Blackwood N.J. Purchasing/ Inventory Manager
Accountable for planning, controlling and directing a ; purchasing and inventory control activities for Architectural, Cabinetry and
Millwork facility. Oversee dead stock reduction, develop inventory levels (, minimum, and maximum). Interact extensively with
customers, project managers, management, ensuring overall positive servic e and satisfaction levels. Work closely with facilities
Manager in purchasing supplies and services with vendors on building and grounds maintenance. Institute basic MRP spreadsheet
to reduce inventory and improve delivery schedule of custom made cabinetr y products to customers. Develop training process for
receiving clerk to improve accuracy and inspection process for all inbound shipments of material and supplies.
Key Contributions:
Reduce overall material inventory by $289,000.00 within first eight months and establish overall company lean cost reduction
program thru current and new vendors.
Develop current and new vendors to reduce transit time, JIT deliveries to meet production, cu stomer delivery requirements.
Reduce overall logistics cost by 20% 1st year, and 8% following two (2) years.
Increase overall revenue by $1.3 million first year, $1.9 million 2 nd year, and $750,000.00 thru designing effective inventory
control
August 2005 – May 2007
Interocean American Shipping Inc. Voorhees N.J. Purchasing Agent
Contracted by Manpower Professional Services for six (6) months in support of Hurricane Katrina, for relief of various ships activated
from dry dock or previous operational status as directed by FEMA and MARAD. Directly accountable for all contractual activity
involved with procurement of services, equipment, tools, parts, repairs, perishable and nonperishable supplies per FFP,
FAR, and DFARS regulations. Contract extended to oversee additional ships assign to company for various government projects.
Key Contributions:
Over 90% of service work completed within allocated time assigned for completion, and under budget.
Developed new vendors/ suppliers as required with overall service level at 95%
Reduced transportation cost by establishing corporate account with small package carriers (Federal Express,
UPS, and DHL) improving delivery schedules and overall cost.
KEYSTONE HELICOPTER CORP. COATESVILLE, PA. PURCHASING/ INVENTORY MANAGER
M AY 2000 – JUNE 2005
Accountable for directing all purchasing and inventory control activity for FAA 145 Repair Station, Rolls Royce 250 Engine Re pair
Center for military, local state government, and international customers. Developed and maintained a four (4) year advanced Open
Order System with Avail/ Rolls Royce on new replacement engine parts. A member of the IT team to resolve software problems, and in
researching, selecting, and training on new MRO aviation software program. Reduced new parts inventory and increased cash flow
level each year with JIT deliveries. Responsible for recruiting, training, and supervise a team of four (4) associates. Direc tly accountable
for all air, land and sea logistics (domestic and international) of all parts, helicopter engines and components. Directly responsible for
sourcing a moving company to relocate Engine Division from West Chester to Coatesville, Pennsylvania under budget and minimal
production downtime. Developed vendor contacts for production of various aircraft parts for both engine, refurbish and custom interiors
of helicopter applications (medevac, local law enforcement, and international accounts)
Key Contributions:
Inventory Reduction from $3.9 million to $2.8 million while business increased by 18.8% for 2001
Inventory reduction from $2.8 million to $1.7 million, with eight (8) months of $1 million in production sales for 2002. (Company
record)
Inventory reduction from $1.7 million to $1.1 million while business increased by 14.2% for 2003
Inventory reduction from $1.1 million to $850,000 while business increased by 12.6% for 2004
Developed transportation tracking system reflecting cost savings on a yearly basis averaging 12% - 15% while improving
customer service delivery schedule (inbound and outbound).
Additional Employment History:
Loman Garrett Inc. Greensboro, North Carolina Purchasing/ Inventory Manager 1993 - 2000
CMS Management Company Inc. Livingston, New Jersey Purchasing/ Inventory Consulting Manager 1990- 1993
Subaru of America Inc. Cherry Hill, New Jersey Distribution/ Operations/ Sales/ Service Management 1977 - 1990
EDUCATIONAL/ PERSONAL
BA Political Science/ Business Admin
Glassboro State College
U.S. Army….Military Intelligence
Americal Division & USARPAC
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