Customer Service High School

TATYANA M. DOBIN

***** ***** ***** ***, *****, Nebraska 68116

Home: 402-***-****, Cell: (402) 402-***-****, Email: *******@*****.***

OBJECTIVE:

A position as an office or administrative support worker.

Customer Service Professional

More than 20 years' successful experience in administrative support and

support with recognized strengths in account maintenance, problem-solving

and trouble-shooting, and planning/implementing proactive procedures and

systems to avoid problems in the first place.

SUMMARY OF QUALIFICATION

Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3,

Microsoft Excel, WordPerfect, Microsoft Word, CT Data Track.

Ability to work independently and accurately meet daily deadlines.

Proficient in basic math skills. Excellent verbal and written communication

skills.

A team player, acknowledged as "Total Quality Customer Service

Professional."

PROFESSIONAL EXPERIENCE

Mutual of Omaha Bank

Bank Item Processing

09/2003 - 02/2014

Works with various aspects of both deposit and loan operations. Assist the

Senior Personal Banking Specialist with verification and tracking of new

account documentation, monthly report generation, deposit document image

indexing, creation and maintenance of various procedure manuals, and

special projects.

Computed, classified, and recorded numerical data to keep financial records

complete. Performed any combination of routine calculating, posting, and

verifying duties to obtain primary financial data for use in maintaining

accounting records. Also checked the accuracy of figures, calculations, and

postings pertaining to business transactions recorded by other workers.

Process deposit transaction documents at the close of business daily.

Accurately locate errors and make appropriate adjustments and corrections

to deposit transaction correspondence to ensure the transactions are in

balance.

Identify deposit item processing corrections made the prior business day

and for correction information to Account Services Supervisor.

Printing reports for Vertex banks balancing and making correction for

vertex banks.

EDUCATION AND CERTIFICATIONS

Bachelor's Degree of Accounting

Belarusian Institution of

Economy, Minsk, USSR

Honors & Activities

Several speech, debate, and journalism awards in both high school and

college. Belonged to the college photography club. Wrote the story,

analyzed, balanced.

References available upon Request

Contact this candidate