Customer Service Sales

Robert M. Levinson

*** **** ******* ***.

Oceanside, New York 11572

Home 516-***-****

Cell 516-***-****

Email: ***************@*****.***

An innovative bottom line driven Credit/Collection/Deductions professional who increases profits and reduces

expenses using strong customer service, hands-on and team-driven paradigms.

Highlights

• Significantly improved cash flow for large, small, domestic and international firms.

• Markedly reduced Days Sales Outstanding by focusing on large impact customers.

• Measurably reduced bad debt write-offs through strong credit analysis.

• Created new deduction control systems that recovered over $4 Million in “lost” monies.

• Drastically cut legal fees and collection expenses in all divisions across all product lines.

• Worked successfully with Sales, Marketing, Transportation and Warehousing.

• Successfully organized, modernized, motivated and revitalized stale credit departments.

Employment Experience

Premier Brands of America-Healthcare Manufacturer/Importer/Distributor- Apr 2012-May 2014

Credit, A/R, Deductions and Billing Manager Annual Sales $ 60 Million

• Reduced AR exposure from over $7.5 MM to $4.9 MM in 8 Months.

• Uncovered & collected over $10K per month in unauthorized deductions and unbilled items.

• Personally handled all credit approvals, collection efforts as well as cash application.

• Took over non-functioning department that had been unmanaged for 1year.

• Team-leader in solving delivery problems ending in the loss of over 25K per month.

• Took over EDI process which increased speed and accuracy of all billings.

Kaplan Test Prep & Admissions for Corporations & Consumers February 2010-August 2011

A/R and Balance Resolutions Manager Annual Sales $ 300 Million

• Created AR/Billing Dept for the world’s largest and most profitable educational organization.

• Launched a 5 member off-site Collection Team that added $ 10.4 million to annual collections.

• Personally handled $ 6 MM in weekly collections for Nursing, the largest of the 4 Business Units.

• Worked with V.P.’s to modernize Email, regular mail and Social Network collection methodologies.

• Employed new Collection Agencies and strategies which increased collection results to 45% ($1.7 MM).

• Effective oral and written communicator who works well with management, IT, sales and staff.

Kravet, Inc.-Wholesale Distributor of Fabrics, Furniture, Lighting, Carpets- February 2005-March 2009

Credit, Collection, A/R and Deductions Manager Annual Sales $ 300 Million

• Reorganized and upgraded a 40 member C & C department for a large fabric distributor.

• Improved cash flow by $ 2M during periods of both huge growth and a collapsing economy.

• Immediately reduced Days Sales Outstanding by 2.9 days and continued to lower it year after year.

• Wrote corporate credit manual, implemented new methodologies, led Oracle transition team.

• Budgeted and analyzed bad debt reserve, worked with auditors and created corporate reports.

National Foods, Inc., Division of ConAgra Foods 1997-2005

Credit, Collections, Deductions & Business Brand Manager Annual Sales $350 Million

• Reduced past dues by $7M in first year while personally handling the company’s key accounts.

• Shrunk past due percentage from 30% to 7%, worked hand-in-hand with sales executives.

• Trimmed DSO from 26.5 to 18.1 days, created Accountability profiles for customers and staff.

• Conquered $16M deduction problem, collecting more than $1.7 M of unauthorized deductions.

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• USFI, International-International Communication Provider 1994-1997

Credit Manager

• Promoted to manager after improving the 4 largest agents, the UN and the entire wholesale division.

• Consistently exceeded budgeted collection targets from 16,000 business and consumers.

• Reduced DSO by 7.6 days, limited write-offs to less than .05% and charge backs to under $10,000.

• Significant contributor to the Big 6 Audit, Management Ideas Team and I.P.O.

Alpha Personnel 1989-1994

Professional Recruiter

• As an entrepreneur, owned and operated a successful Executive Placement Firm.

• Worked with mid to large sized Fortune 500 companies across the United States.

• Fully responsible for all office management functions including accounting and training.

Education

MBA Credits (45)-St. John’s University and Montclair State University

BA-Queens College; Business & Finance

Specialized Instruction:

N.Y. Institute of Credit, D & B, PC courses, PECOS, PeopleSoft, National Training Labs

Professional Associations

National Association of Credit Management

National Food Manufacturers Credit Group

Design Trades Credit Group

Software

AS400, SAP, PeopleSoft, Oracle, Outlook, Macola, Word, Excel

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