Customer Service Representative

KELLEE-ANN SIMEUS

Home 702-***-**** • *********.******@*****.*** • Cell 702-***-****

Seeking a position in the capacity of a:

CUSTOMER SERVICE REPRESENTATIVE

• Hard worker, quick learner, and able to assist co-workers and supervisors in a

cooperative manner

• Possess excellent interpersonal, communication, and time management skills

• Experience working with the public in a fast-paced work environment

• Responsible, punctual, efficient, and flexible

• Enthusiastic, dependable, and self-motivated

PROFESSIONAL EXPERIENCE

Limolive24, Las Vegas, NV

2011-2014

Dispatcher/ Customer Service

• Maintain solid customer service relationships by handling reservations, questions

and concerns with speed & professionalism.

• Dispatch/ schedule private car trips.

• Take reservations for travel.

• Confirm driver availability.

• Inbound/ Outbound calls.

• Process payments.

• Fight verification.

ENET CONNECT, LAS VEGAS, NV 2011-

2013

PERSONAL ASSISTANT/ RECEPTIONIST

• PROVIDE ADMINISTRATIVE SUPPORT TO DIRECT REPORT MANAGER AND OTHER

COLLEAGUES AS NEEDED.

• OVERSEE GENERAL APPEARANCE OF OFFICE, PANTRY, AND PUBLIC AREAS.

• MAKE COPIES, COLLATE, BIND AND STAPLE, AND FILE DOCUMENTS AND REPORTS

AS NEEDED.

• GREET PERSONS ENTERING ORGANIZATION IN A PROFESSIONAL MANNER WHILE

RESTRICTING THEIR ACCESS TO THE FACILITY WITHOUT PROPER ESCORT.

• OPERATE MULTI-LINE PHONES AND OTHER OFFICE EQUIPMENT.

• RUN PERSONAL ERRANDS WHEN REQUIRED.

RESORTSTAY INTERNATIONAL, LAS VEGAS, NV

2009-2011

APPOINTMENT SETTER

• SCHEDULED APPOINTMENTS FOR TOURING PURPOSES VIA OUTBOUND CALLS.

• CHECKED PROPERTY AVAILABILITY BEFORE MAKING RESERVATION(S).

• ADDRESSED ANY CUSTOMER QUESTIONS AND CONCERNS.

Westgate Resorts, Las Vegas, NV

2006-2008

Customer Service/Sales Representative

• Booked vacation packages for local and out of state properties via

inbound and outbound calls.

• Checked property availability before making reservations.

• Accurately entered credit card information into the computer system.

• Provided customers with excellent customer service and ensured they were

satisfied with their vacation package before ending the call.

Consumer Credit Services, Inc. Las Vegas, NV

2003-2007

Customer Service Representative

• Activated Merchant Credit Card Accounts via inbound calls.

• Addressed customer questions and concerns and referred to appropriate

internal resources for resolutions.

• Resolved any customer service issues that arose during the call and assisted

other representatives with complicated calls.

EDUCATION

University of Phoenix ~ Seeking a degree in Criminal Justice with a concentration in Human

Services

Crescent School of Gaming and Bartending

Bartending Certificate Bartending and Beverage Management Course, August 2009

High School Diploma, June 2006

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate