Quality Control Customer Service

MICHAEL TODD

******@****.***

***** ********* ***** ***.

***** ********** **

Cell: 1-502-***-****

Experience

Infinium Flex Packaging

**/****

* Packaging * Quality Inspector

American Fuji Seal

05/2010 - 09/2012

incoming and out-coming material to vender management.

Insurance Policy Administration.

12/2008 - 10/2009

* Process, tools, and methods used in transitioning an account from pre-sale through renewal

which encompasses * Group set up * Enrollment, * ID card production * Plan build, billing *

Servicing and spending account operations. * Meets clearly stated expectations and takes

responsibility for achieving results

Ford Motor Company

Louisville KY

03/2007 - 07/2007

* Contracted Operations Supervisor for a staff of 64 associates for the Frame Line *

Maintained Line production for an average of 8 lines * Quality Control Supervisor * Payroll and

ADHOC Reporting * Enforced and coached daily metrics and quality reports

Houston Johnson LLC.

Louisville KY

11/2006 - 03/2007

* Supervised a staff of 25 associates * Managed line production of 4 lines * Met or exceeded

service agreements with company and cliental * Time management

Sonopress

Louisville KY

06/2005 - 11/2006

* Supervisor for a packaging distributor * Managed a staff of 25-48 employees. * Met and/or

exceeded client requirements for high profile groups * Quality Control Supervisor * Time

management and attention to detail * Maintained a 97% accuracy on quality production which

exceeded the 95% requirement for the facility. .

Thyssen Krupp- Budd

Shelbyville KY

10/1996 - 06/2005

* Received subsequent promotions through out 9- year career with Thyssen Krupp Budd

Company. * Quality Control Operations Supervisor. * Entailed problem solving, resolving

quality control issues within the company and with client. * Improved cost to the company by

22% in 2005. * Directly managed a staff of 37 employees in the facility. * Liaison between

operational and functional areas, sales, group executives, and the internal support team to

identify and address barriers for employer at clients facility, * Traveled extensively to bridge

and proactively build the relationship with high profile clients.

Education

Murray State University

Major,

- 12/1982

Business Management Murray. KY

Skills

Billing, Budgeting, Customer Service, Green Belt, Management, Microsoft Excel, Microsoft

PowerPoint, Microsoft Word, Packaging, Payroll, Quality Assurance, Quality Control, Quality

Management, Six Sigma Quality, TQM (Total Quality Management)

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