Customer Service Manager
Resume:
Michael R Emmel
Wallkill, NY *****
Objective: A position in a results-oriented company that seeks an
ambitious and career conscious person,
where acquired skills and training will be utilized toward
continued growth and advancement.
Summary: Proven ability to reach a targeted goal
A positive and confident personality blended with a
strong work ethic.
Ability to work well under pressure.
Capable of communicating with staff in all departments
and at all levels.
A " Team Player "
Work History
Russin Factory Finishing
Montgomery, NY
A Division of Russin Lumber Corp.
Factory Manager
07/06 - present
Manage entire factory operations which includes the following:
20 union laborers, 2 union foremen, 1 non-union administration asst.
3 production lines for priming and finish painting of various types of
lumber
Perform all buying of materials needed and negotiate yearly contract
pricing.
Schedule all customer and stock orders within the factory.
Interface with the sales team to ensure customer demands are being met.
Work with Marketing team on new product development.
Maintain an inventory accuracy of 97% by conducting quarterly cycle
counts and annual inventory.
Maintain and maintenance all equipment needed to run the production lines
(1 vacuum paint line and 2 flow machine lines).
Perform all training of new employees.
Adhere to all DEC, DEP and OSHUA regulation and maintain required documents
and logs.
Production Manager
09/02 - 07/06
Managed 3 production lines, 12 union laborers and 2 union foremen
Maintain and maintenance all production equipment
Insure all production schedules are completed on time
Insure all quality standard are being met
Stewart's Shops
Newburgh, NY
Shop Manager
3/02 - 9/02
Managed entire shop operations which included the following areas of
responsibilities:
Hire and train associates on the proper shop procedures and processes.
Conduct monthly and annual reviews.
Managed shop finances through use of the weekly P&L. Monitor weekly growth
by TGP % and major keys.
Managed outside vendors and internal ordering from corporate distribution
center to ensure proper inventory levels are being maintained.
Develop shop marketing themes to maintain shop growth in all areas.
Maintain and adhere to all Health and Agriculture regulations.
CRS Retail Systems
Newburgh, NY
Distribution/Production Manager
6/98 - 9/01
Managed the daily activities of 27 employees in a high volume, short lead-
time, and 40 million per year retail system (computer cash registers)
distribution center. Managed all departments within the Distribution
Center which included the following: Customer Service, Shipping, Receiving,
Production, Stockroom, Warehouse and House Keeping.
Interfaced with Marketing and Sales departments on labor cost, production
and distribution lead-times, special packing requirements and carrier
selection for RFQ's.
Interfaced with Project Managers on current and future contract
deliveries, problems with the distribution services and schedule changes.
Implemented Returned Equipment Evaluation department which inspected and
tested all customer owned returns prior to moving to usable inventory
locations. This improved our emergency order turn-around to customers who
had equipment down in the stores. Also increased the Distribution center
revenue by 175k per year.
Implemented charging customers for storage of equipment in the warehouse
for more than 30 days. Provided customers with monthly inventories of
chargeable storage. This increased the Distribution centers revenue by 600k
per year.
Implemented Cycle Count process which improved inventory accuracy from a
low of 83% to an average of 96%. Provided detailed root-cause analysts to
accounting on inventory discrepancies.
Implemented Customer Service department to handle customers who do not pay
for Help-Desk services. This department handles calls from scheduling
changes to taking emergency orders. The Customer Service department greatly
decreased the number of misdirected calls to the Help Desk.
Conducted and managed the annual physical inventory. Worked with accounting
and purchasing on excess and obsolete inventory. Interfaced with outside
auditors on inventory results, discrepancies and the root-cause.
Cerplex - Newburgh
Newburgh, NY
Materials Manager
10/92 - 6/98
Budget Preparation - Prepared and managed annual department budget of 9
million per year.
New Business Evaluation - Evaluated material cost, space requirements and
staffing levels.
Program Management - Managed multiple programs from "cradle to grave ".
MRP/Materials Applications Specialist - Traveled to new divisions to train
personnel.
Member of the ISO 9000 Steering Committee and ISO Certified Internal
Auditor
Additional areas of managing responsibilities:
*Planning *Purchasing *Quality Control *Warehousing
*Receiving *Shipping *Customer Service
Cerplex - Anaheim
Anaheim, CA
Sr. Planner/ Buyer - Supervisor
5/91 - 10/92
Supervised daily activities of 8 Planner/Buyers
Interstate Electronics Corp. Anaheim,
CA
Senior Planner/ Buyer
2/86 - 4/91
EECO Computer Inc. Santa Ana, CA
Planner/Buyer
2/84 - 1/86
Education
West Carteret High School Morehead City, NC
Training and Seminars
MRPII Theories, J.I.T Theories, Time-Management, Governmental Procurement
Regulation, MS Office,
TQM, Master Scheduling and Capacity Planning, Certified ISO 9000 Internal
Auditor, ISO Procedure Writing
PC Skills
MS Office, SC 4, PW 5, Harvard Graphics, Procomm Plus, E-mail
Contact this candidate