Customer Service High School
Resume:
Randy J. Morales **** Chapel Hill Road, Apt. * A, Durham NC 27707 919-***-****
***********@*****.***
QUALIFICATIONS
SEVERAL YEARS EXPERIENCE IN DEVELOPING & MAINTAINING EXCELLENT CUSTOMER SERVICE & CALL HANDLING SKILLS.
EXPERIENCED IN ENROLLING AND “UP SELLING” CUSTOMER INCENTIVES. EXPERIENCED IN COLLECTIONS AND NEGOTIATING
PAYMENT ARRANGEMENTS.
EXPERIENCE
WE CHURCH/ Material handler Supervisor 01/2012 –
present
Delivered products for a non profit organization that feeds the community and also provides
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clothing and furniture.
Picked up donated food and other products using a standard box truck.
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My duties included: loading and unloading the goods, delivering and stocking products.
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Clean and prep the warehouse as needed as well as complete inventory check each week.
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Set work schedules and made sure all work has been completed before the end of each shift.
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UPS/ Cierra staffing
Warehouse associate (nights) 02/2014 present
Receive incoming shipments as they come in and handle accordingly.
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Separate items based off of coding and send to the appropriate destination.
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Insure that I follow all compliance rules and regulations.
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Coordinate material transfers while working in a assembly form unit.
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Make sure my work area is clean and prepped for the next employee so that they can began their
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shift with a clean and well stocked work place.
BEST BUY Warehouse Stocker 11/2013 03/2014
Maintain records and files, and transport and receive incoming
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shipments
Maintain outstanding order, purchase order and requisition files
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Provide reports and analyses of stock turnover, new
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merchandise received shortage or overstock of merchandise and damaged
goods.
08/2012 6/2013
Adecco, IBM SeterusCustomer Service Reprehensive
Client Services Representative (Inbound/Outbound)
• Provide excellent customer service to collect delinquent home mortgage loan repayments.
• Represent and strengthen Seterus brand by providing quality, efficient, and effective customer services.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Utilize probing and problem solving methods to resolve all customer inquiries and concerns at first call.
• Educate customer on policy/procedures/repayment options, methods and non compliance consequences.
• Keep records of customer interactions/transactions/ recording details of inquiries/complaints/ comments as
well as actions taken promote prompt resolution.
• Provide alternate solutions such as foreclosure prevention methods.
• Recognize patterns of inconsistency in payments/ inaccurate information / attempts at nonpayment.
• Collect deposits/payments/ arrange for subsequent billing.
. Bestway RTO
Retention speacialist/ Customer Service Manager 5/2007 10/2011
• Collect deposits/payments/ arrange for subsequent billing.
Set up payment plans.
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Represented the company at legal court hearings in order to retain property from delinquent customers.
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Delivered a report of loan that has been brought current as well as loans that resulted recovery of property.
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Delivered products to consumers using large straight box trucks.
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Main delivery driver (straight trucks)
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Conducted Inventory on all products.
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Received incoming shipments and disbursed products as needed and properly store merchandise.
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• Set up assignments and train lower level employees.
• Conduct special and scheduled facility inventories
1/2008 3/2011
PTM Outreach Services, Hertford, NC
Customer Service/Driver
Driver (Straight Box Trucks, and regular 16 passenger van driver )
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Delivered products to customers and also picked up clients for appointments
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Provide customer service via telephone, in person, mail, faxed inquiries.
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Conduct research via computer and other information gathering methods.
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Manage incoming/outgoing mail /e email/fax
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Process billing and payment arrangements.
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Update and create membership records
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Prepare reports/customer notifications and correspondence
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Provide general office support
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EDUCATION: HIGH SCHOOL DIPLOMA 2007 UNIVERSITY OF PHONIX, IBM SETERUS – LOSS
MITAGATION CERTIFICATION, CUSTOMER SERVICE TRAINING
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