Customer Service Representative

Yanice K. Greene

** *** ***.,*******, ** *****

Cell 973-***-**** Home: 973-***-****

Email: **********@*****.***

Objective

Dedicated, enthusiastic and willing to learn professional seeking an entry-level position as a reliable Dental Assistant for your office.

Education

Fortis Institute Wayne, NJ

• Certificate: Dental Assisting August 2014

College of Saint Elizabeth’s Morristown, NJ Education / Business 09/08 – 05/09

Clinical

Competencies

Externship

Four-handed dentistry, radiology, CPR (Certified), setting up trays, preparing patients, pouring and trimming models, manipulation of a variety of dental materials, infection control, suture removal, sterilization, and patient education. Patient comfort and total satisfaction.

120 hours: Attended various hospitals and clinic sites

160 hours: Utilized as a chairside dental assistant under the direct supervision of a dentist.

Haledon Dental Haledon, NJ

Experience

Certifications/

Skills

Bar – Lo Carbon Fairfield, NJ

Customer Service Representative 09/07-02/12

• Assist Customers with processing orders, while ensuring accuracy of order.

• Review and process returns, while maintaining professionalism

• Possess problem solving and thought processing abilities.

• Quickly and effectively solve customer issues and challenges.

• Maintain quality control/satisfaction records, while constantly seeking new ways to improve customer service.

• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

CAC Wayne, NJ

Customer Service Specialist 03/06 -07/07

• Assist customers with questions or concerns they may have with their product

• Ensuring that customers receive quality service during phone conversation

• Quickly and effectively solve customer issues and challenges.

• Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction

• Fast learner with a wide range of practical customer satisfaction

Certified in CPR, AED, Qualified to take CDA, RDA and NJ Radiology exam

Microsoft Word, Excel PowerPoint

References Available Upon Request

Contact this candidate