Customer Service Medical Assistant

Carolynne Jackson

Medical Office Specialist

Las Vegas, NV

*********@*****.*** - 702-***-****

Seeking full time work as a Medical Assistant or in Customer

Service.

Desired Occupation(s):

Medical Assistants

Healthcare Support Workers, All Other

Health Educators

Medical Records and Health Information Technicians

Customer Service Representatives

WORK EXPERIENCE

Medical Office Specialist

Mesilla Valley Foot Care Physicians - Las Cruces, NM - January 2011 to February 2013

Location: Las Cruces, NM Duration: 01/2011 - 02/2013

Job Duties: Reviewed daily office records and procedures, proper ICD/HCPCS coding, billing, insurance and

Medicare billing,claims,collections, aged accounts, educated staff of medicare and insurance billing and coding

changes, worked directly with physician in converting all old files to new Medical Office Software Program.

Medical Assistant Internship

So New Mexico Cancer Treatment - Las Cruces, NM - May 2010 to June 2010

Location: Las Cruces, NM Duration: 05/2010 - 06/2010

Job Duties: Completed internship, greet patient, blood draws, take vitals, data entry, make patient ready for

doctor

visit, confirm appointments, file, clean.

Customer Service / Sales

Connecting Point - Las Vegas, NV - March 2004 to July 2004

Location: Las Vegas, NV Duration: 03/2004 - 07/2004

Job Duties: To contact small to mid-sized business in Las Vegas area to offer Connecting Point services once

reserved only for large businesses and set up appointments for sales rep to evaluate current IT and computer

systems. Research and interview competitive companies for prices and service comparisons..

Customer Service Rep

Sitel - Las Vegas, NV - September 2003 to June 2004

Location: Las Vegas, NV Duration: 09/2003 - 06/2004

Job Duties: Assist Medicare clients in choice of providers and plans that best suited their needs and enroll

them before deadline.

Entertainer

Crazy Horse Too - Las Vegas, NV - November 1990 to August 2000

Location: Las Vegas, NV Duration: 11/1990 - 08/2000

Job Duties: On and off position as private contractor, to greet and entertain customers to choreograph

and perform dance routines several times per shift for customers on stage and then to privately perform

dance routine upon request. Required Choreography skills, excellent customer service skills, speaking voice,

extensive exercise, patience, multi-tasking, cosmetology skills, costume design, accounting, heavy customer

interaction.

EDUCATION

BA in Pre-Medicine

New Mexico State University - Las Cruces, NM

2013

Diploma in Medical Assistant

Vista College

July 2010

Associates in Medical Assisting

Vista College

May 2010

General Studies

Las Vegas Adult High School

SKILLS

Word, Office, Excell, Windows, 40+ wpm, Peachtree, Powerpoint, E-mail, Web site, Excellent speech, spelling

and grammar, Heavy Phones, Multitasking, Public Speaking, Veni-puncture, Vitals, EKG, Patient Education,

Front and Back Office Procedures.

ADDITIONAL INFORMATION

Skills and Abilities:

Vital Records, Phlebotomy, EKC, Medical Records, Data Entry, Billing and coding ICD-9/10, Medicare/

Medicaid C-1000, HCPCS,

claim forms, Veni-puncture, Blood draws, Cultures, BP, Ancillary BP, CPR, Administrative and Receptionist,

Billing

and Collections, Accounts, Insurance Authorization and Recovery, Computer Software and Medical Program

Efficient, Immunizations, Medical Terminology, Pharmacology, Inventory and Patient Education and Intake,

Customer Service Specialist, Computer Proficient for all major Operating systems and programs, Receptions,

Certified

NRCMA (Nationally Registered Certified Medical Assistant) 3 year member NAHP, NTHS, Multitask with Heavy

Phone and Computer utilization, WPM 40+

Contact this candidate