Customer Service Security

Robert L. Williams

**** ****** *****

El Paso, Texas 79904

United States

Home: 915-***-****

***********@***.***

Department of Defense (03/28/2010 - 01/11/2013 - Security Officer

El Paso, Texas 79920 United States

Supervisor: CPT Luis Martinez - 915-***-****: Contact: Yes, Pay Grade:

GS - 0085 - Step 5

Salary: 34,445.00 per year

Hours per week: 40

Duties: Provide Armed Services for William Beaumont Army Medical Center,

with protection of Employees, Patients, Visitors and Government Property.

Maintain a high state of readiness providing security and protection for

government buildings and high value equipment. Maintain contact and

liaison with Installation Military Police and local Law Enforcement

Agencies, reporting incidents and receiving instruction in accordance with

Local Law Enforcement Procedures. Monitor personnel access into restricted

areas using manual and electronic methods. Detain individuals involved in

criminal activity and released them to proper authorities. Write daily log

reports and provide written reports of findings. Maintain daily patient

contact and provide excellent customer service.

Department of the Army (10/15/2007 - 02/23/2009) - Security Guard Army

Installation Management Agency Fort Bliss, Texas 79916 United States

Supervisor: SGT Mills - 915-***-**** Contact: yes GS-0085-5

Salary: $29,655.00 per year

Hours per week: 40

Duties: Exercises and apply specialized operating requirement, methods,

and procedures for providing a high degree of specialized personnel access

controls for protecting and preventing unauthorized access to sensitive,

restricted areas containing highly critical and classified property and

documents. Control personnel access by monitoring the identification and

authorization of individuals and vehicles entering sensitive and restricted

controlled areas. Patrol Installation perimeter to detect faulty fences

and detection equipment, trespassing violations, and attempted thefts of

Federal or Personal Property. Patrol office and industrial buildings

within sensitive and restricted areas to prevent theft or damage to Federal

Property, Equipment, Tools, and Supplies. Respond to intrusion and duress

alarms IAW emergency alarm procedures. Report all violations of security.

Safeguard Weapons, Ammunition, Keys, and temporary badges assigned to the

station.

Texas Youth Commission (06/2005 - 04/2007) Juvenile Correctional Officer

Schaeffer House 12451 Denim Rd. El Paso, Texas 79938

Supervisor: Jerome Green 915-***-**** Contact: yes

Hours per week: 40

Juvenile Correctional Officer - Direct juvenile care in a correctional

setting. Train and supervise male juveniles aging from 15 to 21 years of

age. Perform duties in a hazardous environment, guiding and transporting

youth. I perfom security work while supervising juvenile's daily

correctional activities. Overtime and/or on call. Often, the youths are

either juvenile delinquents, emotionally/behaviorally at risk to include

mentally challenged. Ability to organize work load and set priorities to

carry out assigned tasks in a timely manner. Problem solving skills.

Maintain records and files.

March 2005 to June 2005 Pinkerton Government Security

9566 Railroad Drive

El Paso, Texas 79924

Supervisor Ronald Ervin

Security Officer - Provided security and protection for Boeing property

against trespass, theft, fire, accidental or willful damage. Conduct foot

and vehicle patrol of the area, set alarms, secure gate and facility

grounds. Monitor personnel access into restricted areas using manual and

electronic methods. Alert patrols of suspicious activities. Perform random

spot checks. Determines appropriate methods for accomplishing the work, set

goals and ensure that work is accomplished.

October 2004 to August 2005 Lowe's Home Improvement

4531 Transmountain Road

El Paso, Texas 79924

Warehouseman (Material Handler) -. Received, shipped, stored and issued

materials. Maintained inventory records and performed various clean-up and

housekeeping. Examined and anticipated problems within work area. Complied

with all rules and regulations.

September 2003 to September 2004 Kellogg Brown & Root

ISG-Camp Slayer

APO AE 09342

Security Coordinator - Provided security, protection and oversight of Camp

Slayer. Oversight of the protective force and force protection construction

of barriers, bunkers, and physical security systems; Implemented the

security procedures and assisted the senior coordinator and/or security

manager in security planning, threat analysis, vulnerability analysis and

developed mitigating options for the identified threats and

vulnerabilities. I provided on the job training, instructed employees in

specific tasks and techniques, reported suspicious activities, conducted

foot and vehicle patrols throughout camp and outside the gates.

February 2002 to August 2003 William Beaumont Army Medical Center

Marshal Office, EL Paso, TX 79920

Antonio Miranda, 915-***-****

Department of Army Security Officer - providing armed services for William

Beaumont Army Medical Center (WBAMC) and the Department of Veteran Affairs

Health Care Center (VAHCC) for protection of employees, patients, visitors,

government property. Maintain a high state of readiness providing security

and protection for government buildings and high value equipment. Maintain

contact and liaison with installation Military Police and local law

enforcement agencies, reporting incidents and receiving instruction in

accordance with local law enforcement procedures. Monitor personnel access

into restricted areas using manual and electronic (WIN-PAK) methods, CCTV

operations, base radio operations and base dispatch procedures. Detains

individuals involved in criminal activities and release to appropriate

authorities. Ensures incident scene is preserved for Military Police

Investigators. Writes daily logs reports and provides written reports of

findings; conducts Military Police Interview Worksheet reports on location.

Responsible for vehicle security patrols on assigned sectors; conducts

vehicle stops and issues proper citation. Assume duties as Veteran Affairs

Security Officer responding as security escort for potentially violent

patents at designated clinics. Assists in all emergency notifications;

panic alarms, fire alarms, bomb threats and hazardous material incidents. I

restrained violent patients on doctor's orders using proper mechanical

devices and approved use of force techniques. I maintained a daily patient

contact and provided excellent customer service.

April 2001 to February 2002 El Paso County Juvenile Probation

Department

El Paso, TX 79905

Mr. Cooper, 915-***-****

Juvenile Corrections Officer - Provided supervision, training, counseling,

security and safety for juvenile's ages 14 to 18 years of age in four-month

Challenge Boot Camp Program to enhance their opportunity to live a quality

and crime-free life. Oversee and supervise all juveniles' daily activities

and ensure compliance of all regulations and policies; instruct juveniles

in physical training and coordinate sports activities; supervise daily

classroom activities; instruct in self-discipline and provide counseling

support. I performed headcounts, inspections for contraband, shakedowns,

and restrained juveniles when necessary. Controlled disturbances and

resolved problem issues. Documented juveniles' daily activities and

incident reporting; ensured proper hygiene and good housekeeping standards;

accompanied and provided security for juveniles for outside appointments

and court hearings; monitored juvenile visits.

November 1978 to April 2001 Army Delta 1-56 ADA,

Ft. Bliss, TX 79916

CPT Hernandez, 915-***-****

Operations Manager, First Sergeant - I managed and supervised the

operations of Army Individualized Training Transition Unit performing in-

processing and out-processing of military personnel; provided training,

monitored and reinforced academic training of personnel. Managed,

supervised, trained, evaluated, and scheduled up to 200 personnel. Managed

accountability and maintenance of equipment valued at over $500,000.

Managed internal operations and document control; responsible for the

health, welfare, counseling, individual training and family support of all

personnel. Provided instruction for weapons qualification; recipient for

outstanding recognition for work performance as a Hazardous Waste Manager.

I provided counseling and motivation to personnel encouraging professional

career development growth; conducted drug and alcohol counseling to

personnel.

May 1999 to April 2001 Pinkerton Security

EL Paso, TX 79925

Aaron Fernandez, 915-***-****

Security Officer - I provided security and safety for customers and staff

in retail environment Patrolled and secured facility and grounds to deter

criminal activity. Performed inspections of fire and security systems to

ensure proper operations; loss prevention activities and inspected for

hazardous conditions. Apprehended individuals committing criminal activity,

and detained until law enforcement agencies arrived; daily logging and

incident reporting.

September 1998 to May 1999 Sun City Security

EL Paso, TX 79924

Gene King, 915-***-****

Security Officer - Performed security duties for various local businesses;

provided security and safety for employees and visitors; protected property

and assets. I monitored security equipment and utilization of various

security devices to detect criminal activities or hazardous conditions. I

provided loss prevention duties, logging, and incident reporting. I

interfaced with local law enforcement agencies when necessary. I performed

inspections of fire and security systems to ensure proper operations.

EDUCATIONAL AND CAREER TRAINING

Stockbridge High School, Stockbridge Georgia Diploma

United States Army Training Center

Juvenile Corrections Officer, Texas Juvenile Probation Commission

Security Officer Training

Certified Alcohol and Drug Coordinator, Certified Master Trainer

Noncommissioned Officer's Professional Development Training

Related Training: Management Operations, Personnel Supervision

Administration, Physical Trainer, Equipment, Accountability and

Maintenance, Fire Prevention, Hazardous Waste Procedures and Regulations

AWARDS

Meritorious Service Medal (2nd award), Army Commendation Medal (5th award),

Army Achievement Medal (5th award), Army Superior Unit Award, Army Good

Conduct Medal (7th award), National Defense Service Medal, Noncommissioned

Officer's Professional Development Ribbon with numeral 3, Army Service

Ribbon, Overseas Service Ribbon (rd award), Expert Marksmanship

Qualification Badge with Rifle Bar, Expert Marksman ship Qualification

Badge with Grenade Bar

LICENSES/CERTICATES

OF 348 U.S. Government Motor Vehicle Operator's Identification Card

Contact this candidate