Customer Service Data Entry

CHRISTINE GROSS

*** **** ****** *******, **, ****0

262-***-**** *********.********@*****.***

Molecular Biology and Bioinformatics Graduate with considerable laboratory experience using sterile

technique and conducting gel electrophoresis, DNA prep, and PCR analysis. Extensive research and analysis

experience. Strong familiarity with medical terminology. Highly computer literate with proficiencies including

word processing, data entry, presentation and internet research programs including Microsoft Office (Excel,

PowerPoint and Word).

EDUCATION

Bachelor of Science Molecular Biology and Bioinformatics UNIVERSITY OF WISCONSIN PARKSIDE, Kenosha, WI

(December 2012)

Coursework in Biology, Microbiology, Molecular Genetics, Statistics, Research.

One year laboratory research - Insect Genetics.

PROFESSIONAL EXPERIENCE

AURORA MEDICAL CENTER, Kenosha, WI May 2001 – Present

Medical Records Clerk

Provide cleric support by typing, managing office correspondence, handling filing and updating records.

Gather materials to be filed from departments and employees.

Develop and implement organization system for all office records and supplies, assigning identification

codes.

Respond to inquiries researching and retrieving information from files in response to requests from

authorized users.

Perform periodic inspections of office materials and files in order to ensure correct placement, legibility,

and condition.

Oversee information releases and protection, ensuring compliance with confidentiality regulations, such

as HIPAA.

BJORN’S CLOTHING, Kenosha, WI May 2000 – May 2001

Customer Service Clerk

Greeted customers, welcoming them to clothing store.

Responded to customers' questions and information on procedures or policies.

Encouraged purchase of company products, assisting customers with their purchases.

JCPENNEY, Racine, WI April 1999 – April 2000

Customer Service Associate

Process merchandise sales, returns and exchanges.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that

there is adequate change.

Verify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or

optical price scanners.

Stock shelves, ensuring prices are marked and that store display area is orderly.

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