Customer Service Representative

Erika Lewars

Accounts Receivable Assistant and Warranty Associate - Oxmoor Auto Group

Louisville, KY

*****.******@*****.*** - 502-***-****

WORK EXPERIENCE

Accounts Receivable Assistant and Warranty Associate

Oxmoor Auto Group - Louisville, KY - August 2013 to Present

Prepare all lot deposits for bank drops

• Process cancellation request for extended service plans and GAP warranties

• Receive checks from warranty companies

• Make and distribute refund checks to lien holders and customers using ADP accounting system

• Audit all statements from warranty companies and make sure customer accounts are balanced

• Post part statements into accounting schedules

• Process title and registration for all trade vehicles

Events & Sponsorship Intern

Susan G. Komen Lexington Affiliate - Lexington, KY - May 2013 to August 2013

Assist in the planning of charitable events (Bike for the Cure, Race for the Cure, Pink Tie Gala)

• Decorate venues before events

• Work booths and tables in various locations collecting donations and distributing informational materials

• Collect money for merchandise sold at events

• Cold call for sponsorships and donations from local and national companies

• Apply for grants (grant writing)

Business Office Associate

CarMax - Lexington, KY - April 2013 to August 2013

Deliver exceptional service to internal and external customers

• Process documents associated with customer vehicle purchases

• Assist customers with questions on tag and title information and process title transfers

• Tender cash transactions and prepare bank deposits

• Complete DMV paperwork and deliver them to the county clerks office for processing

Internship

Viamedia - Lexington, KY - February 2013 to May 2013

Create network presentations for the sales team using PowerPoint and other Microsoft Office programs

• Utilize data and survey subscriptions (Prime Lingo Scarborough, AdMall, Nielsen, etc.) to provide the sales

team with requested demographics

• Put together marketing packages for promotional events and gifts for clients

• Participated in conference calls (video) on new data subscriptions (Media Monitors) and marketing team news

• Post cable news to company blog site

Appliance Specialist

Best Buy - Lexington, KY - February 2011 to July 2012

Provided professional and immediate customer service

• Conducted independent product research to provide customers with complete appliance solutions and

address customer concerns

• Maintained a clean and organized sales floor and desk area, keeping customer documents orderly, filed,

and locked away

• Took the initiative to help other departments (home theatre, gaming, computers, etc.) during slow times

• Followed up with customers and handle returns and service orders on appliances

Student Financial Aid Office Assistant

University of Kentucky - Lexington, KY - September 2009 to August 2011

Learned processes, tasks & tools needed to utilize the financial aid database software

• Greeted students and parents and directed them to their financial aid counseling appointments

• Answered phone calls and inquiries about financial aid accounts

• Filed important documents (federal tax documents, financial aid applications, loan request forms, identification

materials)

• Packed and seal important mailings and send them out for distribution services

Customer Service Representative / Supervisor

Kroger - Louisville, KY - February 2007 to January 2011

Supervised the front end, and monitored breaks and lunches

• Communicated with merchandising vendors and transfer information to management

• Handled customer complaints in a kind, empathetic matter and offered resolutions

• Collected cash drawers and communicated any discrepancies to accountants

• Scanned items and complete transactions (cash, debit, credit, EBT, WIC, and gift cards) using the POS

system

• Processed credit card applications, Western Unions, money orders, and phone bill payments

Awards, Skills, and Involvements

• William C. Parker Diversity Scholarship Recipient

• Strong verbal and written communication skills

• Advanced in Microsoft and Macintosh Office computing

• Works well in a team environment

• Able to build relationships with diverse groups

• Minorities in Agriculture Natural Resources and Related Sciences (MANRRS)

• Wildcat Student TV

• Media Arts & Studies Society

• University of Kentucky College Colloquia Production Team

EDUCATION

Bachelor of Arts in Media Arts and Studies

University of Kentucky

August 2009 to May 2013

King's College - London

June 2012

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