Customer Service Sales
Resume:
Dear Human Resource Manager,
I am currently an Area Operations Manager for DHL. I continuously challenge my management staff to surpass all of their individual and district goals, by having operational excellence we achieve service excellence.
These are some of the Key Performance Indicators that I use to monitor and assist my day to day business model. Quantitative indicators, Qualitative indicators (that can't be presented as a number), Leading indicators, Lagging indicators (that present the success or failure post hoc), Input indicators, Process indicators, Output indicators, Practical indicators (that interface with existing company processes), Directional indicators (specifying whether or not a business is getting better), Actionable indicators, and Financial indicators used in performance measurement.
I conduct daily sales and operations conference calls with my entire management staff, the KPI is an excellent tool, but our managers and their direct interactions with our customers is the most influential part of our business. Our objective is to exceed all sales and operational goals, thru continuous training for the entire staff, by offering the most recent roll-out information and newest procedures.
I also possess merchandizing and retail management experience; this is more than just buying and selling a product. It’s forecasting customer needs and assorting and warehousing of products that address underserved market offerings is critical to the success of a business and its merchandising/warehouse manager. Underserved in the since that the customer demand for the product is greater than the entire inventory across any given item. A merchandising manager must have the know-how to find the merchandise, determine the price, and present the merchandise in the store environment most desired by customers coming into their store. Taking a customer oriented approach means buying what the customers are most likely to want to purchase. Above all this, my best attribute is my acquired public relations experience, which I always apply with the highest level integrity to all my customers, associates and managing staff. All of these achievements and personal recognitions are critical to a business, such as yours, that must compete in today's challenging economy.
I expect that several of my strengths will be quite transferable, such as attention to detail, the ability to work with others in a team oriented environment, this along with my attention to complete customer satisfaction.
Thank you for your time. I look forward to hearing from you soon.
Sincerely,
Vicente Gayarre
*************@*****.***
Since I'm sending this e-mail from my I-phone I will copy & paste my resume also.
Resume:
Vicente Gayarre
T: 305-***-****
M: 786-***-****
E: *************@*****.***
PERSONAL SUMMARY
Miami, FL
My experience is in business management this includes multi-unit management. I believe that my leadership skills are my biggest asset and that my ability to develop great professional working relationships with customers, vendors, and employees is a quality that is worth noting. I know that I would be a great asset to a company that strives for customer satisfaction and meeting budgets. I am a strong advocate for the safety of employees. I prefer to be employed with a company in which these values would be appreciated. I am also a man who is not afraid to get my hands dirty in the performance of my duties and in fact like to get into the field when at all possible. I am also a man who does not wish to "job jump" but would prefer to find the right company that I could potentially retire with and enjoy a great quality of life with as well as a career.
CAREER HISTORY
1301 AREA OPERATIONS MANAGER
DHL
May 2010 to Present
In charge of a designated area (which covers several states) as well as the daily management and supervision of 10 staff members. Responsible for making regular visits to branches to ensure high levels of in station standards, monitor fleet control, security and staff performance.
Duties:
Visiting and developing existing stations.
Inspiring and motivating staff to increase sales.
Deciding which staff members will be promoted.
Taking action to address underperforming stations.
Coaching, challenging and supporting employees.
Involved in the setting of sales and financial targets.
Oversee each station location and monitor and report on performance.
Comprehending, interpreting and analyzing sales figures.
Ensuring presentation and compliance in stations are up to company standards.
Arranging and chairing team meetings to discuss strategy.
Implement a plan for my area in line with company strategy.
Having overall responsibility for marketing, media exposure and press releases in my designated area.
Mediating and resolving disputes between customers or suppliers and the company.
MULTI UNIT MANAGER
AREAS USA
April 2005 to May 2010
Multi-Unit Manager in MIA Terminal J managing 8 Restaurant concepts and Hot and Cold Buffett tables serving Breakfast, Lunch and Dinner producing approximately $45,000,000 in annual revenues. Duties: Direction/Supervision of 450+ person staff (cooks, sandwich makers, dishwashers etc.) Cooking/Food Prep; Expediting, Receiving/Inventory, Menu Planning, Catering, Purchasing.
Duties:
Assisted HR in the process of interviewing, hiring, counseling and even termination of employment processes.
Developed a procedure for restaurant equipment to maintain proper accountability and maintenance.
Mentored less experienced employees in the ways of efficiency and client specific procedures as well as safety requirements.
Assisted General Managers with service calls in the terminal when necessary.
Attempted to create a team style culture within the operation by allowing the more experienced
personnel to work with the less experienced personnel to teach and learn from each other.
Worked on developing positive customer and client relations by spending time with them personally to gain an understanding of their wants and needs.
Participate in administering company policies and developing long range goals and objectives.
Review operational reports and records to ensure adherence to Company policies and procedures, monitor station profitability, and manage my restaurants payroll budgets.
Ensure that proper channels of communication exist between the restaurants and corporate headquarters.
Oversee compliance of General Managers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the stores by performing required audits.
Help solve problems that affect the stations service, efficiency, and productivity.
Inspect premises of restaurants to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances.
Worked with accounts receivable, payable, HR on a frequent basis to resolve customer and employee issues with billing, payroll, and scheduling.
PROFESSIONAL EXPERIENCE
Managerial attributes:
Six Sigma
Experienced in development and performance management.
Can drive KPI's and sales in order to achieve budget.
Ability to ensure ongoing improvement of customer service standards across the area.
Managing underperforming team leaders and employees.
Leading retail teams at disparate locations.
Targeting and developing specific markets.
Ability to creatively solve problems.
Extensive knowledge of health and safety, environmental health and legal requirements.
Personal attributes:
Having the required confidence, drive and enthusiasm.
Possessing exceptional communication skills.
Ability to lead a team.
Approaching every task with passion and enthusiasm.
Thriving in a high volume, pressurized environment.
People development.
Thinking clearly under pressure.
KEY COMPETENCIES AND SKILLS:
Six Sigma
Brainstorming
Operations Management
Quality Control and Assurance
Innovative Presentation
Budget and Inventory Control
Project Planning and Development
Profit and Loss Analysis and Accountability
Client Relation Management
Decision making
Customer service
Outstanding Customer Relations
Commercial acumen
Controlling costs
Time management
Talent reviews
Leadership, Training, and Team Building
Area succession plans
Organizational skills
Providing coaching
Sales minded
ACADEMIC QUALIFICATIONS:
Education:
Florida International University
Bachelor’s Degree in Business Administration
Languages:
English & Spanish
Best regards,
Vicente Gayarre
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