Manager Sales

John Makuch

*** *. **** ***. ***** Kansas City MO 64116

Home 816-***-**** Cell 816-***-****

*******@********.***

Education

BS in Hotel / Restaurant Administration

Michigan State University

Experience

Jun 2009 - present ISS Facility Services

Kansas City, MO

Human Resources Director

Directly manage recruiting, hiring, training, payroll, and benefits, with

an HR staff of three, for 850 employee Kansas City branch. Assist HR

branch staff in 16 other regional offices with benefits, work comp,

payroll, HR, and computer software issues. Supervise E-verify

documentation program for all branches. Serve as Facilities Manager for

the branch office. Serve as contact for implementation of new timekeeping

system for MO and KS branches. Coordinate employee relations and in-house

charitable fundraising efforts.

Jan 2008-Dec 2008 Sheraton Kansas City Sports

Complex

Assistant General Manager

Managed daily operation of Front Office, Housekeeping, Security, and Gift

Shop for 372 room property with attached indoor water park. Coordinated

corporate guest satisfaction and quality assurance programs for the entire

property and met brand standards. Functioned as General Manager in his

absence. Performed weekly weekend Manager on Duty function. Performed P/L

analysis and delivered Rooms profit of 65% for 2008 and 84% of increased

Rooms revenue for 2008 over 2007 flowed through to the bottom line.

Management company deleted the position from the 2009 property operating

budget.

ISS Facility Services Kansas

City, MO

Aug 2005-Jan 2008 Corporate Benefits / Insurance Coordinator

Managed corporate benefits and 401k programs for 4000 employees in 16

branches in 7 states. Enrolled new employees, interacted on-line with

benefits providers, managed contracts compliance, and reconciled monthly

billing. Reviewed and analyzed Work Comp and General Liability cases and

conducted payroll audits for all branches. Coordinated Employee Relations

program.

Apr 1999-Aug 2005 Human Resources Coordinator

Supervise payroll data entry, reports, and paycheck distribution for 1300

janitorial employees in the Kansas City and Topeka areas. Interview, hire,

orient, and discipline all line level staff, engineers, and entry level

administrative and management staff. Created numerous Excel tracking

programs for staff and customer applications.Administer Workers'

Compensation program. Research and submit unemployment and EEO claims.

Create and place all media employment ads.

Aug 1998-Apr 1999 The Elms

Resort and Spa

Rooms Director Excelsior Springs, MO

Managed daily operations of Front Office, Night Audit, Bellman,

Reservations, Housekeeping, Laundry, and Gift Shop for 159 room resort.

Hired, oriented, and trained all respective staff. Formulated and adjusted

budget and performed P/L analysis. Began implementation of Self-Directed

Work Teams in Front Office and Reservations for qualification for the

Malcolm Baldridge Quality Award in 1998-1999.

Dec 1997 - August 1998

Hyatt Place Topeka

General Manager

Managed all aspects of daily operations for this 128 suite property.

Generated house profit of $80,000 over budget for first half of 1998.

Raised REVPAR $9.13 for the same period through yield management. Directed

and participated in property sales effort with Director of Sales.

Recovered over $12,000 of previously written-off bad debt. Kept payroll

expenses below budget while improving guest satisfaction scores through

comment cards. Maintained extensive, timely reporting schedule to regional

offices.

Feb 1994 - Nov 1997 Wyndham Garden Inn at the Country Club

Plaza

Rooms Director / Guest Service Manager Kansas

City, MO

Supervised Front Office and Housekeeping operations. Hired and trained

Executive Housekeeper, Reservations Manager, and Asst. Front Office

Manager. Served as Interim General Manager from June through September

1994. Averaged 77% Rooms profit for 1994 and 1995, exceeding budget.

Closed hotel for renovation in February 1996. Transferred to Wyndham

Atlanta Midtown as Guest Service Manager for the Olympics while hotel was

renovated. Reopened hotel in October 1996 as Guest Services Manager,

operating Front Office and Reservations. Assisted General Manager with

budgeting, forecasting, and P/L analysis for the entire property.

Feb 1993 - Jan 1994 Embassy Suites at the Country Club Plaza

Front Office Manager

Supervised Front Office, Night Audit, and Reservations operations. Hired

and trained all respective staff, purchased necessary supplies, and

forecasted weekly occupancy. Successfully rebuilt staff with inexperienced

personnel while improving guest satisfaction scores and accounting

accuracy. Served as weekend Manager on Duty.

Jun 1988 - Feb 1993 Group

Americal, Inc.

May 1991 - Feb 1993 General Manager Days Inn Mason

City, IA

Feb 1990 - May 1991 General Manager Days Inn South

KC, MO

Jun 1988 - Feb 1990 Rooms Director Ramada Inn, NKC,

MO

Managed all property functions. Directed and participated in outside sales

efforts. Prepared budgets and performed P/L analysis. Initiated and

supervised guestroom renovation of 159 room Ramada. Completed Food and

Beverage cross training program in all aspects of purchasing, preparation,

sales, and service in restaurant, lounge, and catering operations.

Additional experience, not detailed, includes Housekeeping management at

the Marriott Chicago Downtown, Marriott O'Hare, Marriott Lexington, Ky,

Dearborn Inn, the Holiday Inn Traverse City, and Adam's Mark Kansas City

Sports Complex.

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