Customer Service Administrative Assistant

ANTONIA MONTAN

**** ******* ****** **** # 718-***-****

Bronx, New York, 10461 Cell # 917-***-****

E-Mail: ********@***.***

EXPERIENCE:

*/** – 2/13 FLATOTEL, New York, NY

Executive Assistant/ Catering Supervisor

• Coordinated and supervised all hotel events including filing of all documentation.

• Assisted two Directors with Office responsibilities; maintaining sales, catering kits, filing and

answering phones. Supervised two Banquet Houseman and five Banquet Servers for Catering

Department.

• Printed and bonded all marketing material and managed incoming/out going packages for events

and meeting.

• Minute taker at all meetings and kept coordinated calendar of everyone schedules and

appointments.

• Entered department expenses and coordinated all information to department heads accordingly in

relation to hotel events ((i.e. attend BEO meetings), including answering phones.

• Handled all phases of customer service to exceed guest expectation (i.e. resolving guest

problems, send out final bill/invoice and thank you letter to client)

• Followed-up on all AP/AR discrepancies for events.

• Did any ad/hoc projects needed including upkeep of office space.

7/03 – 2/06 RIHGA ROYAL HOTEL/A JW MARRIOTT HOTEL, New York, NY

Event Management Coordinator

• Assisted in managing all phases of events.

• Handled small & large group events in private suites & banquet space.

• Managed diversified tasks ranging from client contact to group handling.

• Processed accounting information upon billing status.

• Supervised all client functions. Prepared and distributed Banquet Event Orders.

• Hostess for PRIME 54 Restaurant and coat check attendant.

• MCRB APPROVED (Management Candidacy Review Board)

3/99 – 7/03 Catering Coordinator/Office Manager

• Communicated in-house guest requests to appropriate sales managers.

• Directed daily purchasing activities for vendors and maintained quality control.

• Processed all Banquet Event Orders for functions.

• Established customer satisfaction and developed strategies and procedures.

EDUCATION:

1987 – 1989 ST. THOMAS AQUINAS COLLEGE, Sparkill, N.Y.

Bachelor of Science – Education

1983 – 1986 ELIZABETH SETON COLLEGE, Yonkers, N.Y.

Associated Degree in Science – Child Study/Education

SKILLS: Delphi, PMS, SMS: Springer Miller System, Excel, Word for Windows XP

Great interpersonal, strong organizational and communicational skills.

Creative problem solving skills

Ability to successfully handle multiple projects under tight deadlines.

Fluent in Spanish

References Available Upon Request

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