Customer Service Manager

Beth Parchman

OFFICE MANAGER - Affiliated Adjusters

Houston, TX

****************@*****.*** - 832-***-****

My career objective is to utilize my knowledge of customer service, management, accounting and clerical skills

gained by ways of experience in the field.

WORK EXPERIENCE

OFFICE MANAGER

Affiliated Adjusters - The Woodlands, TX - January 2008 to Present

* Create and manager office work schedules/hours

* Developed manual for all business procedures, resulting in

standardized operations

* Maintained petty cash funds and accounts

* Solved queries of different departments and provided outcome to

requester

* Tracked all bank reconciliation statements and activity

* Established office payment plan program; arrange payment plans

with clients/customers; monitor those accounts to ensure

compliance; prepare monthly report detailing collection

activity; uncontrolled payments have fallen by 25%

ACCOUNTING CLERK

Affiliated Adjusters - The Woodlands, TX - January 2006 to January 2008

* Maintained accounts receivables and accounts payables

* Monitored and controlled overtime and associates' absences

* Verify/input purchase orders and invoices

* Generated income statements, general ledger, loses, invoices and check requests for payment

* Responsible for maintaining inventory, sales orders and supervised all part time employees

* Assist with public relations, payroll and opening/closing monthly/yearly budgets

ADMINISTRATIVE ASSISTANT

Affiliated Adjusters - The Woodlands, TX - January 2003 to January 2006

* Responsible for submitting payroll in a timely and accurate manner

* Established uniform correspondence procedures and style practices

* Developed an effective filing system to track the status of work orders

* Ensured safety methods, practices and programs were implemented/maintained

* Formulated procedures for systematic retention, protections, retrieval, transfer and disposed of records

* Negotiate the purchase of office supplies and office equipment in accordance with company purchasing

policies and budgetary restrictions

RECEPTIONIST

Affiliated Adjusters - The Woodlands, TX - January 2000 to January 2003

* Schedule daily appointments, handle multi-line phone system, greet clients/ customer and collect payments

* Served as an executive assistant to the management team

* Functioned as primary liaison to customers and ensured a consistently positive customer experience

* Created automated daily stats report that reduced inaccuracies and provided management with an important

decision making tool

* Perform administrative tasks such as distributing the mail, scheduling meetings/travel, typing letters and

documents

EDUCATION

Criminal Justice

San Jacinto College - Houston, TX

1995

Dickinson High School - Dickinson, TX

1993

SKILLS

Office Management, Customer Service, Accounts Payable/Recievable, Clerical/Administrative Duties

Contact this candidate