Customer Service Sales

Jezamine Ocang Bodiao

Address: Blk * Lot ** Mahogany Street Sta. maria Subdivision Brgy. Dalig Antipolo City1870

Mobile No.: +639*********

Email Add: ********@*****.***

WORK EXPERIENCE

Position:

Volunteer Physical Therapist Duration: Aug 2013 - June 2014

Company:

Pro-Care Heights Physical Therapy and Rehabilitation Center

Non Governmental Organization

Antipolo City

Job Description:

Provides physical therapy treatment to patients who had stroke

illness

Provides traetment to Cerebral Palsy patients and other

Musculoskeletal problems

Position:

Customer Service /Technical

Support Representative level2 Duration: Oct 2012 - June 2014

Company:

Convergys MDC 100

10/f MDC 100 Bldg. C5 Avenue, Eastwood City

188 E. Rodriguez Jr. Avenue Bagumbayan

Quezon City, 1110 Philippines

Department:

At&t Uverse

US HP-PSG Account

Job Description:

Support At&t Uverse Consumer ; CSR Billing; Technical Support

Rep. Handling Phone issues, Cable TV service and Internet

Connection Issues.

Support HP Personal System Group - US Consumers

Support Hardware issues for HP products/ Basic Software Issues

Position: Duration:

Client Technical Support Associate Feb. 2011 -Oct. 2012

Company:

DELL International Services Philippines

2/f 1800 Eastwood Avenue, Eastwood City Cyberpark

188 E. Rodriguez Jr. Avenue Bagumbayan

Quezon City, 1110 Philippines

Department:

Australia and New Zealand Technical Support / Member

1/5 Jezamine Ocang Bodiao

Purchase Program-US Premium Account

Job Description:

Support Australia and New Zealand consumers / Premium

Account for US Consumers

Support Hardware issues for Dell products/ Basic Software

Issues

Position: Duration:

Technical Support Dec 15, 2008 - Feb 18, 2011

Company:

Teletech International Management Inc. Cainta Branch

Philippines

Level 2-3 Robinsons Place Ortigas Ext. Cainta Rizal Philippines

Department:

AT&T Account

Job Description:

Supports AT&T consumers for internet connection problem

Supports wireless connection problems.

Dual gated representative for ISP issues and wireless issues.

Position: Duration:

Technical Support Jun 24, 2008 - Sep 21, 2008

Company:

The Resource Group, Philippines Inc.

8/F Hanston Bldg. Emerald Avenue, Ortigas Pasig City

Philippines

Job Description:

Technical Support Helpdesk for TRG Global Philippines

Position: Duration:

Executive Sales Representative Dec 10, 2007 - Jun 23, 2008

Company:

The Resource Group, Philippines Inc.

8/f Hanston Bldg. Emerald Ave. Ortigas Pasig City Philippines

Job Description:

Handling Outbound account.(Charter Communications Account-

US based )

Position:

Quality Control Specialist/Call Duration:

Center Agent Mar 1, 2006 - Sep 22, 2007

Company:

Winsource Solutions Inc.

12 /f Robinson’s Place Bldg. EDSA Pioneer, Philippines

Job Description:

SERVICE QUALITY ANALYST

2/5 Jezamine Ocang Bodiao

- Impartial validations for Call Center Representatives using the

Quality Control Guidelines to identify issues to improve the

Quality of Sales that are send to clients.

- Provides Immediate feedback to assigned team supervisors to

improve the quality and as well as the quantity of the team's

sales.

- Work with the center’s supervisory staff via the QCA Supervisor

to ensure follow-up and feedback of identified quality issue by

doing various reports.

- Help to ensure internal performance standards are met on all

programs across all centers by listening and ensuring Call Center

Representatives are using appropriate effort and following quality

guidelines to improve the program with quality issue and

cancellation reports.

- Ensures all guidelines, policies, and standards of the company

and its clients are adhered to.

- Facilitates team calibration to team supervisors and call center -

representatives to insure the Quality of sales are followed using

the quality control guidelines set by clients on all programs.

- Help maintain and organize all call center agents sound files,

reports and database.

- Campaigns handled: Direct Contact Media; That’s Great News;

Euro-Pro; E-bridge;

- Validates the quality of sales, complete and post necessary

reports

Duration: Feb. 2006 - March to present

Position:

Call Center Agent

Job Description:

Direct Contact Media – Quality Control Analyst (March 12 to

present)

- Validates the quality of sales, complete and post necessary

reports

Infinity Group – Timeshare / Lead Generation (January – March

10, 2007)

- Qualify California-based couples and book them an appointment

to attend to our fun-filled presentation to get their gifts

Mildin Mortgage – Assistant Loan Officer/Lead Generation (Dec

2006)

- Offer over the phone Financial Consultation to Arizona-based

homeowners by qualifying clients and transfer them to an

available Senior Loan Officer

OPTIMA ACCOUNT-B2C campaign (Mar–July 2006)

- Offer a 30-day trial membership (discount shopping service) to

US-based clients

WCM campaigns – B2C campaign (Aug–Nov 2006)

- Offer a 30-day trial membership (discount shopping service) to

US-based clients.

- VERIZON Superpages.com – B2B campaign (Aug–Nov 2006)

- Offer an online yellow page listing to US-based business.

3/5 Jezamine Ocang Bodiao

Position: Duration:

Senior Call Center Agent Aug 12, 2002 - Feb 28, 2006

Company:

SVI Connect Corp.

9/F JMT Bldg. ADB Avenue Ortigas, Pasig City Philippines

Job Description:

OPTIMA ACCOUNT-B2C campaign

- Offer a 30-day trial membership (discount shopping service) to

US-based clients

WCM campaigns – Inbound Account B2C campaign

- Offer a 30-day trial membership (discount shopping service) to

US-based clients.

VERIZON Superpages.com – B2B campaign (Aug–Nov 2006)

- Offer an online yellow page listing to US-based business.

WCM campaigns – B2C campaign (Aug–Nov 2006)

- Offer a 30-day trial membership (discount shopping service) to

US-based clients.

Position: Duration:

Medical Representative Jun 1, 2001 - Dec 10, 2001

Company:

Health Tech Marketing Inc.

STA. MESA HTS. QUEZON CITY Philippines

Job Description:

- Detailing to doctors how the product works. (specifically to

Pediatricians and Pulmonary Patients) )

- Promoting to doctors specific product endorsed. Vitamins and

nebules for asthmatic patients.

- Checking stocks and monitoring supplies of drugs/vitamins to

pharmacy and stores near the area of responsibilities.

- Covers major hospitals like: San Juan Medical Center; UST

Hospital; UDMC; health Centers around the area of San Juan;

Sta. Mesa; Sampaloc.

Position: Duration:

Receptionist Jan 2, 2001 - May 30, 2001

Company:

Pryce Care Inc.

12/f Pryce Care Bldg. Chino Roces Ave. cor. Bagtikan St. Makati

City Philippines

Job Description:

- Responsible for incoming calls transferred to different

departments.

- Responsible in receiving documents such as reimbursements

from different hospitals

4/5 Jezamine Ocang Bodiao

EDUCATIONAL ATTAINMENT

Education Level:

Bachelor's Degree

Education Field:

Medical Science

Course:

BS Physical Therapy

School/University:

Philippine Rehabilitation Institute

Location:

Banawe,Quezon City, Philippines

Date:

Oct 1996 - Mar 2000

TRAININGS/SEMINARS

Feb 2011

Topic/Course Title: Dell Certification for hardware support for Dell products

2/f 1800 Bldg. Eastwood Avenue, Eastwood Quezon City Philippines

Dec 2008

Dually gated for internet connection and wireless

troubleshooting for AT&T connection

Teletech Management Services Inc.

Level 2-3 Robinsons Place Cainta, Rizal Philippines

Mar 2006

Speech and Technical Training

Speech Trainers (SVI, Inc.)

Software Ventures Inc.(SVI, Inc.) Philippines

PERSONAL DATA

Age: 37 y/o

Date of Birth: 07 September 1976

Civil Status: Married

Languages Spoken: English and Tagalog

Nationality: Filipino

Religion: Roman Catholic

REFERENCES

April Joy Vicente Torio Anne Debbie Fegason Escoto

SAP Systems IT Analyst Team Lead

IHIS – Singapore Health Services Singtel Customer Service Center

Jalan Bukit Merah +658*******

5/5 Jezamine Ocang Bodiao

Singapore

6/5 Jezamine Ocang Bodiao

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