Customer Service Representative

PROFESSIONAL SUMMARY:

Masters in economics and management with 5+ years of experience in the

banking and insurance industry. Excel at data analysis, building

quantitative models, investment banking, financial analysis, financial

forecasting, financial research and strategy. Core competencies:

Economics Statistics Investment Trading

Financial Forecast Strategy, Management Quantitative Analysis

Microsoft Word Microsoft Excel Microsoft PowerPoint

PROFESSIONAL EXPERIENCE:

Diamond Bank, Benin West Africa Third Bank and fastest growing bank in

Benin

Credit Marketing Officer Dec.2012-

Jan. 2014

. Lead and managed a team of 100

. Developed marketing concepts that resulted in a 10% market share gain

. Provided guidance to insure successful installation of new products

and services

. Acted as the liaison between the bank and the local media and schools

ECOBANK, Benin West Africa

First Bank in Africa

Consulted as a Direct Sales Agent Jul. 2009

- Dec.2012

. Increased sales by 15% by ensuring optimal utilization of sales tools

and resources

. Established new accounts and increased company's revenue by 12%

. Organized daily work schedule, called on existing or potential sales

outlets

. Kept management informed by presenting activity and results report

. Recommended changes in products, service, and policy by evaluating

results and competitive developments

ADDITIONAL WORK EXPERIENCE:

SAARB Insurance, Benin West Africa

Portfolio Manager Feb. 2011 -

Dec.2012

. Responsible for asset management

. Researched and analyzed all investments products: variable annuities,

variable life, mutual funds, etc...

. Served as the liaison between the clients and the insurance company's

team regarding various investment policies

UNIDEEL, Benin West Africa

Currency Trader May 2010 -

Jan.2011

. Researched currency trends

. Traded currency for corporate clients

. Held multi-million dollar portfolios

. Obtained consistently at least 5% return

EDUCATION:

UNIDEEL, Benin

Technical Analysis and Trading Training Feb.

2010 - May 2010

. Learned technical analysis fundamentals

. Conducted risk managements analysis

. Traded daily on the foreign exchange market

. Traded futures contracts: especially metals

. Fxcm Active Trader, Metatrader, Oanda platforms knowledge

Universit d'Abomey Calavi, Rankest 1srt francophone University in West

Africa

Accredited by The African

Council of Superior Education

Masters in Economics and Management

Jun. 2009

Select Project Deliverables - Team and Individual

Master's Thesis

Evaluation of the loss of well -being of consumers in the market for GSM

Benin Jun. 2009

LANGUAGE:

. French: Fluent in written and spoken

Contact this candidate