Customer Service Sales
Resume:
KATHERINE
ZIEMBA
Street
•
Granada
Hills,
CA
•
91344
CELL
(714)348-
•
E-
**********@*****.***
PROFILE
Customer
services
specialist
with
management
experience.
A
self-
starter
and
quick
learner.
Detail-
oriented
worker
with
administrative
experience.
Versatile
skill
set
with
experience
in
sales,
and
both
written
and
oral
communication.
Received
multiple
comments
for
excellence
in
customer
service.
Recognized
skills
in
mentoring
and
mediation
as
well
as
leading
team
projects.
Innovative
problem
solver;
developed
and
implemented
new
service
strategies
to
increase
technical
usage
by
20%.
EDUCATION
Bachelor
of
Science
California
State
University
Northridge,
Northridge,
CA
Graduated
2012
High
School
Dipolma
Rosary
High
School,
Fullerton,
CA
Graduated
2008
SKILLS
Wardrobe
Styling
Visual
Merchandising
Technical
Support
Communications
Microsoft
Office
Suite
PC/MAC
Social
Media
EXPERIENCE
Burberry
Inc.
–
Service
Lead
2014-
2014
Execute store security protocols for opening and closing. Managed the sales team
while setting an example of expected behaviors; managing interpersonal dynamics
within the team and addressing client relations. Collaborated with the general manager
to improve store practices, optimizing workflow through organization of the workspace,
and leveraging team skills to achieve store goals. Implemented a comprehensive
customer service strategy (CRM): proactively developing the sale, creating a client
book and database, and refining sales practices. Trained sales associates regarding
product knowledge and sales practices. Prepared daily and weekly sales reports and
followed operational policies.
Burberry
Inc.
–
Women’s
Specialist
2014-
2014
Merchandise shop with new merchandise as it arrives each month. Keep inventory of
stockroom supply and keep stock room well organized. Track department's weekly
progress compared to prior year and use product knowledge to help increase sales for
the department. Create looks to help spark clients interest in the brand.
Nordstrom
Inc.
–
Customer
Service
Representative
2012-
2013
Assist
and
teaching
associates
how
to
technology
advances
to
help
better
service
our
customers.
Ensuring
the
privacy
and
security
of
customer’s
personal
information.
Having
a
through
knowledge
of
credit
processes.
Assistant
to
web
order
maintenance
and
management.
Nordstrom
Inc.
–
Dress
Salesperson
2010-
2012
Salesperson
based
on
commission
sales.
Assisted
in
floor
merchandising
and
layout.
Assisted
in
making
daily
and
monthly
schedules
for
the
department.
Project
Ethos
2012
Assisted
in
the
set
up,
production
and
organization
of
the
show.
Worked
with
the
high
profile
guests
during
the
show
and
helping
to
provide
them
with
the
best
show
experience
possible.
Gerard
Darel
–
Internship
2012
Assisted
in
full
floor
daily
merchandising
for
two
store
locations.
Styled
the
mannequins,
and
display
tables
to
assist
in
sales
floor
plans.
Interpreted
sales
numbers
for
both
locations
to
help
set
goals
for
each
location.
California
State
University,
Northridge
Fashion
Show
2010
-
2012
Public
Relations
chair,
recruiter
and
designer
stylist
for
the
shows.
With
a
team
I
helped
to
bring
on
6
new
sponsorships
and
recruited
32
models
for
the
show.
Was
in
charge
of
the
VIP
guest
reception
and
seating.
Also
assisted
in
the
press
releases
to
promote
the
show.
In
addition
managed
the
backstage
scheduling
for
model
walks.
Starbucks
Coffee
Inc.
Top
producer
in
a
fast-
paced
retail
environment,
which
required
multi-
tasking
and
interpersonal
skills.
Became
a
“certified
barista”
status
within
a
week
of
hire.
15827
Kingsbury
Street•
Granada
Hills,
CA
•
91344•
CELL
(714)
348-
3606
•
E-
**********@*****.***
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