Sales Customer Service

STRENGTHS: page

* ** *

. Proven leader, team player, and mentor with very effective

interpersonal and communication skills.

. Exceptional aptitude for defining problems, identifying and

evaluating alternatives, and implementing successful solutions

through cooperation with staff and other organizations.

. Competent organizational and time management proficiency, excellent

work ethic and financial responsibility.

. International experiences in South America and Asia provides

understanding of different cultures and viewpoints allowing greater

ability to relate to people and issues.

. Comfortable with communicating in Spanish.

. Licensed Pilot with private, instrument, multi-engine, commercial and Civil

Air Patrol mission ratings.

. Proficient in all Microsoft Office applications, Windows and Mac

operating systems, Navision, and Famous Software.

. Four-time Boston Marathon qualifier, with best marathon time of

2:55.

. Vast experience in the Produce Industry allowing for contacts at the

decision maker level.

WORK EXPERIENCE

Ixe Agro, USA Miami, FL/Raleigh, NC

July 2013-Present Sales Specialist/Director

of International Sales

. Managed all facets of sales for a start-up company developing sales

from 0 to $15M within the first 8 months of company launch

. Created and implemented numerous marketing programs and sales

strategies to build and sustain customer support and growth

. Garnered business support from the largest retailers and wholesalers

in the United States including Kroger, Whole Foods, Lunds, Meijer

and Publix and established weekly and ad volume on numerous items.

. Negotiated export deals with London and Dublin that introduced our

company to international sales in Europe

. Led the sales team at conventions and customer presentations and in

day to day operations including sales targets, upcoming ad

opportunities, contract negotiations and marketing campaigns.

. Received the #1 score from Kroger on our Easter ad program for

quality and consistency

. Numerous grower contacts in the US and Central America to expand

programs and product offerings

. Created demand planning tools to ensure accurate volume and

eliminate overages and pro-rating at warehouse and sales levels.

Page 2 of 3

Southern Specialties Pompano Beach, FL

August 2010-July 2013 Key Account Manager/Key

Commodity Manager

. Negotiated, forecasted and built sales and marketing programs with

the largest retail grocery chains in the United States including

WalMart, Kroger, Whole Foods and Target. Each of these accounts saw

a rise in sales of 10-40% over the prior year.

. Created synergies with my clients and developed contracts which

maximized potential long term growth and profitability, while

strategically learning each clients vision to maximize return

business

. Met with the decision makers at each company, created and utilized

demand planning tools to become a consultant for my clients securing

new and repeat business while demostrating leadership and instilling

confidence.

. Consistently exceeded sales goals with over 12 million in annual

sales, and continued to grow the categories that fit into each

client's portfolio, as well as fine tune internal operations to

minimize costs.

. Managed key commodities and led the sales team in maximum sales and

category growth with those items increasing the category over 30%

YOY.

Ben Bud Growers Boca Raton, FL

June 2008-July 2010 Account Manager/Grower

Relations Liaison

Worked with numerous partner/growers and exporters in Guatemala,

Peru, Ecuador, China and other various countries to efficiently

coordinate shipments into the United States and Canada producing a

98 percent on-time rate.

Worked closely with US customs clearing to implement faster ways to

clear product through the Miami Airport and thus eliminate shrink

25%.

Partnered with multi-million dollar retail, wholesale and food-

service accounts providing them with products and information to

maximize profitability.

Worked actively to recruit and retain new growers and suppliers

further maximizing our profits and expanding our market share

including a new Guatemalan shipper that increased our volume 15%.

Walsma and Lyons, Inc. Grand Rapids, MI

August 2007-June 2008 Account Manager

Sought out and acquired new accounts, maintained current customers, and

marketed the company to expand sales and product diversity, while

maximizing profits.

Created an import brokerage program increasing sales by over 2 million.

Worked closely with a variety of customers including retail, wholesale

and food-service accounts, where I implemented marketing plans,

pricing structures and negotiated contracts.

Utilized my customer service, sales and communication skills in a

challenging, volatile and uncertain industry while continuously

generating profits and growth for the company.

North Bay Produce, Inc. Traverse City, MI

Sept. 2004-June 2007 Logistics Manager/Account

Manager

. Acquired, retained and managed various new and existing accounts

. Managed Logistics from warehouses in Michigan, Miami, and New

Jersey to all points in the United States and Canada creating a

savings of over 1.5 million.

. Negotiated contracts, and coordinating pricing, as well as building

and maintaining relationships with retail, wholesale, food-service

and terminal market accounts.

. I was able to grow my customer service, problem-solving and sales

skills in a fast-paced environment.

EDUCATION

Page 3 of 3

Aquinas College Grand Rapids, MI

Bachelor's Degree

May 2002

Major: Bachelor's Degree Business Administration emphasis on Marketing

and International Business

Universidad La Salle Cuernavaca, Mexico

Certificate: Spanish Language August 1998

VOLUNTEER WORK

. Civil Air Patrol, US Air Force Auxiliary: 1st Lieutenant, Flight

Officer, Transport Mission Pilot

. Angel Flight Southeast: Pilot

. EAA Young Eagles Program: Pilot/Instructor

. Honor Flight: Veteran Guardian

. Habitat for Humanity: Home Leader

. Boca Raton Road Runners: Past President. A non-profit organization

which helped raise over $50,000 for local charities such as Kids in

Distress and the Mesothelioma Applied Research Foundation, President

(2009-2010)

Numerous Professional and Personal References are available upon

request.

Contact this candidate