Manager Quality

Michelle C. Jenny

*** **** ***** *****, ****, NC 27513

919-***-**** (Cell)

***************@*****.***

A strong, hands-on manager with over twenty years of proven results in

Engineering, Quality, and Operations. Demonstrated talent for implementing

and driving quality improvement processes, and providing technical support

to manufacturing, suppliers and customers.

AREAS OF TECHNICAL EXPERTISE

. ISO 9001:2008 Industry Canada C-D-01 Six Sigma Black Belt

. ANSI C12.20, ANSI C12.1 Quality Lead Assessor Lean Manufacturing

WORK HISTORY

Asea Brown Boveri (ABB), Zurich SW

A global leading in Power and Technologies

2014 to Present Power Systems & Control Business Unit, Raleigh, NC

Operations & Quality Manager April,

2014 - Present

. Responsible for leading the Operations team and driving operational

excellence through order management, production planning, manufacturing,

logistics, and quality

Elster Solutions, Essen, Germany

Elster is a world leader in measuring and improving the flow of natural

gas, electricity and water in more than 130 countries.

2001 to 2014 Electricity Metering, Raleigh, NC

VP, Product Engineering & Quality Systems 2010 -

April, 2014

. Budgetary responsibility in excess of $5M annually and

management of 40 professionals.

. Directly responsible for the Division's Quality Management

System for electronic meter manufacturing including customer

complaints, return of materials, supplier performance, supplier

corrective actions, strategic supplier partnerships, product

design and test.

. Oversaw the successful transfer of manufacturing related

quality systems when production moved from Raleigh, NC to San

Luis Potosi, Mexico. Assured continued compliance to customer

and regulatory quality certifications (i.e. ISO 9001,

Measurement Canada C-D-01 & S-A-01, ANSI C12.1, etc.),

conducted internal quality audits, and monitored production and

supplier performance metrics to assure targets were met.

. Responsible for assuring business processes are ISO 9001

compliant and meet customer, governmental & regulatory

standards at multiple manufacturing locations, as well as

driving continuous process improvements. Recognized as an

industry leader in providing robust quality products.

. Manage engineering level product support functions including

Printed Circuit Board Assembly (PCBA) design, Mechanical

Drafting, Electronic Technicians, Product Engineers, Test

Engineers, and Software Development Engineers.

. Directly responsible for new product testing and compliance to

industry requirements.

. Successfully introduced new electronic products year over year

at PCBA Contract Manufacturers (CM) and in Elster's

manufacturing facility assuring the products are manufactured

in a reliable and quality manner.

. Responsible for the design of custom test equipment hardware and software

used at the CM's, and assuring their manufacturing processes meet Elster

standards for quality.

Director, Product Engineering & Quality Systems 2001-

2010

. Improved field product reliability for high volume products by

33% in the first year through defect trending, root cause

analysis, and manufacturing process improvements.

Michelle C. Jenny

. Designed and developed standardized test equipment platforms at

PCBA contract manufacturers which improved first time yields

from 70% to 96+% and reduced as-delivered costs by 10%.

. Provided design level support for Elster automated final

assembly and electronic meter test manufacturing systems at

Elster business unit sites around the world.

Asea Brown Boveri (ABB), Zurich SW

1989 - 2001 ABB Power T&D Company, Inc., Raleigh, NC

Electricity Metering Business Unit, Raleigh, NC

Product Engineering Manager 1999 - 2001

. Responsible for new product introduction and on-going support

until end of life for 30+ electronic meter products. Provided

input and review of new product hardware design, support of in-

house manufacturing processes, and tier 3 level support.

. Shortened new product validation test time from 6 to 2 months

allowing products to enter the market quicker, while increasing

the number of products tested by 600%.

Quality Assurance Manager 1995 - 1999

. Oversaw and managed all business process and quality system

activities for a $100M electromechanical and electronic

metering high volume, high product mix and mass-customization

business. Assured vendor performance, vendor audits, selection

of PCBA Contract Manufacturers, in-house final assembly and

test automation, and customer support.

Lead Quality Systems Engineer 1993 - 1995

. Successfully led a cross-functional team to merge processes

from two ABB business units to attain ISO 9002 certification in

less than one year, and then managed activities for continue

compliance.

ABB Power T&D Company, Raleigh, NC

Load Management Systems Business Unit, Raleigh, NC

Project Manager - 1989 - 1993

. Performed all functions necessary to successfully manage

electric utility load management system projects from the time

of deployment through the end of life. Assured contractual

obligations were met, systems passed Site Acceptance Tests

(SAT), projects were delivered on-time within budget, and

provided oversight outside manufacturers' production.

Westinghouse Electric Corporation, Pittsburgh, PA

. Successfully completed the Manufacturing Professional

Development Program (MPDP), with assignments in Engineering,

Purchasing, Manufacturing and Quality in Baltimore, Maryland

and Cincinnati, Ohio.

AWARDS

George Westinghouse Signature Award of Excellence

ABB Award of Excellence for Quality

EDUCATION and TRAINING

. Bachelor of Science in Industrial Engineering, Purdue

University, West Lafayette, Indiana

. Senior Project Management

. ISO 9000 Lead Auditor Certification

. Six Sigma Black Belt

. Westinghouse Managerial Grid

. Elster Leadership Development Program

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