Customer Service Representative

Diana

E.

Atkins

Miller

**** ******** ***** *** #**** • Desoto, Texas 75115

469-***-**** • *****.*.******@*****.***

Objective Qualification

Experienced collection accounting agent with strong organizational and administrative abilities;

detailed-oriented, accomplished professional with solid background in collection accounting and

customer service; Extensive mortgage experience with successful underwriting authority;

Positive thinker, self motivated, and results-oriented with the ability to motivate and inspire

others. Extremely knowledgeable of FNMA and HAMP policies, procedures, and standards.

Proficient in the use of collection and database systems, similar profiled position seeking stable

company in which my assets can be future developed enhanced.

Professional Experience

Citibank N.A., Irving, Texas 2005 – January 2014

Senior Mortgage Loan Consultant

Silverleaf Resort, Dallas, Texas 1998 – 2005

Sales Associates/Customer Service Representative

Work Related Skills

Serve as a liaison between the Underwriter, loan officer and customer

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Communicate effectively with customer to ensure excellent levels of customer satisfaction

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Obtain required documentation after analysis of the credit report, appraisals and other

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transaction related information/documentation

Audit files to ensure proper documentation and accuracy

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Ensure integrity of all data and process inputs.

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Process title work and review for accuracy and address and discrepancies

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Submit complete and accurate loan file for underwriting approval

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Manage and effectively maintain a pipeline of 25 – 100 files received for processing approved

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and PTF conditions

Schedule closing and submit necessary documentation for title company approval

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Incoming/Outgoing calls on delinquent and/or current accounts

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Communicate with borrowers and various third parties associated with the real estate transaction

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Balance and reconcile system cash transactions to bank records operations trial

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balance and general ledger

Education

University of North Texas, Denton, Texas Business 2 years completed

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