Customer Service Sales

Michael Bland

Cashier Supervisor / Customer Service - Whole Foods Market POPLAR

Memphis, TN

******@*****.*** - 423-***-****

WORK EXPERIENCE

Cashier Supervisor / Customer Service

Whole Foods Market POPLAR - Memphis, TN - March 2014 to Present

Provide performance feedback and coaching on a regular basis and provide direction and problem resolution

to employees.

• Provide daily management to employees; motivate, recognize, reward, train, and assist in problem solving.

• Analyze, prioritize, and act quickly to ensure that every detail related to customer transactions are addressed

as soon as possible.

• Perform all tasks related to running a register including but not limited to, cash/check/credit card handling,

merchandise returns, and gift cards.

• Maintain the security and accuracy of change funds issued to register locations.

• Ensure that plants are boxed or wrapped appropriately.

• Coordinate with Human Resources for staffing levels. Assist in conducting interviews and hiring new staff.

• Assist in scheduling and conducting department meetings.

• Perform store opening and closing procedures including safe responsibilities.

• Count money in cash drawers and calculate total payments received. Complete readout including all

necessary paperwork, credit card reports, department reports, and bank deposit.

• Maintain register supplies and stock as needed.

• Issue receipts, refunds, credits or change due within company policy.

• Communicate all sales information and promotions to staff members. Ensure that sale prices and promotions

are going through the register correctly.

• Assist Daily Records in problem solving with daily balancing of cash registers.

• Maintain all reports and records concurrent with Accounts Payable/Receiveable.

• Maintain accurate records of the register drawers in the safe.

• Responsible for updating and communicating changes in the cashier manual.

• Check voicemail and email daily; respond to requests in a timely manner.

• Discuss department layout, displays, signage, and reports with the Retail General Manager.

• Assist customers to their vehicles and retrieve carts from the parking lot when time permits.

• Educate and develop retail staff. Lead by example.

Cashier / Customer Service

Whole Foods Market POPLAR - Memphis, TN - February 2012 to March 2014

Make sure Customers are being taken care of. Customers have found everything they are looking for, and

are being assisted if they have not.

• Making sure the department looks great at all times; Point of Purchases are fronted and dusted, floors are

swept, registers are wiped and free of clutter, back stock is put away in a timely manner.

• Assist in overseeing customer flow, ensure that Customer waiting time is with established Regional limits,

keeping my Items per Minute and scanning accuracy is high to move Customers through the line in a timely

manner.

• Achieve turn goals, assisting in inventory during the fiscal period.

• Process invoices and returns, as well as "Petty Cash" transactions.

• Responding to store telephone calls quickly and with excellent etiquette. Transfers calls to correctly to

corresponding teams.

• Completes, without hesitation, duties assigned by Leadership as they see fit.

• Knowledgeable about working with touch screen cash registers.

Front End Manager

Piggly Wiggly Grocery Store - Memphis, TN - January 2007 to February 2012

Assist in training Cashiers in all Front End policies and procedures. This includes training cashiers on the

registers, as well as cross raining other associates.

• Communicate information to Cashiers regarding special promotions and sale items.

• Expedite front lines, direct flow of Customers, and ensure that each Customer is receiving outstanding

customer service.

• Provide a friendly environment, which includes greeting and acknowledging every Customer and maintaining

solid product knowledge.

• Authorize and ensure validity of customer returns, exchanges, check authorizations, and voids completed

by Cashiers.

• Oversee compliance of Cashiers with established Company policies and standards, such as safekeeping of

Company funds and property, personnel practices, security, sales, and record keeping procedures.

• Knowledgeable about working on IBM cash registers.

EDUCATION

Diploma

Raleigh Egypt High School

2006

ADDITIONAL INFORMATION

• Customer Service Interactions - works closely with other teams to find solutions to challenges customers

may have. Pays attention to the constant needs of customers and ensure here is always a way to assist them.

Get to know customers by name and establish good and trusting relationships.

• Professionalism - demonstrates ability to maintain effective working relationships with Leadership, customers,

and fellow Team Members.

• Analytical Ability - ability to tackle a problem by using a logical, systematic approach; skilled at understanding

challenging and detailed facts to satisfy needs expressed by Leadership, Customers, and my fellow Team

Members.

• Personal Credibility - can be perceived as responsible, reliable, and trustworthy.

• Flexibility - openness to different and new ways of doing things.

Additional Skills

• Sound mathematical background

• Good organizational and multitasking skills

• Excellent communication skills

Whole Foods Market POPLAR PLACE

Memphis, TN., 38117

January 2014

Cashier / Customer Service

The opportunity to open a new store with Whole Foods Market has been a true eye opening experience. I

have worked not only with our Regional Coordinators, but also with other Team Members and Leadership from

other stores. I have learned from these interactions. My relationship with old customers has only gotten better,

and it has been fun to teach new customers about the Whole Foods Market Culture.

Contact this candidate