Clinical Business Systems Analyst

CLINTON MCBEAN

*** ****** ******* ****, ***. #*05W Cherry Hill, NJ 08002 856-

***-**** *******.******@*****.***

PROFESSIONAL PROFILE

. Accomplished Technical and Clinical Support Analyst, with over 10 years

of experience overseeing system implementation, maintenance and upgrades

on behalf of major hospital systems and health care networks.

. Career history of coordinating development of new applications, system

conversions and upgrades with budgets of up to $250,000, serving as

liaison between facility administration, vendors and senior analysts

throughout projects.

. Track record of training and supervising teams of clinical staff

throughout application installations and integrations, working directly

with physicians, nurses and support staff during all phases of system

implementation.

SUMMARY OF QUALIFICATIONS

. Project Life Cycle Methodology

. EMR/EHR Implementation

. Data Entry Automation

. Pilot Program Implementation

. Clinical Training Programs

. Quality Assurance

. Test Plan Development

. IT Leadership Liaison

. End User Documentation

. Auditing Procedures

. Vendor Management

. Training Material Development

. Clinical Workflow Analysis

. Network Architecture Diagrams

. Microsoft Office, Visio, Project

. Microsoft SQL, HL7

PROFESSIONAL EXPERIENCE

NORTH SHORE LIJ HEALTH SYSTEM

New York, NY

Business Systems/Testing Analyst - Allscripts

2013 - Present

. Worked directly with System Analysts, Senior Analysts and Clinical

Application Manager, Contribute to development of test plans, executing

test scripts and upgrades for multi-faculty health system.

. Oversee planning and execution of system conversions and upgrades,

creating data workflows using MS Visio and Network Architecture diagrams

outlining hardware and resource requirements.

. Analyzed, documented and communicated risks, controls, and mitigating

action plans. Developed and delivered progress reports, proposals,

requirements documentation.

. Implement systems to automate electronic capture of patient status during

procedures while incorporating medical histories and vital signs,

significantly improving provider access to medical data.

. Respond to escalated support calls, serving as liaison between technology

vendors, internal IS groups and end users.

. Conduct informational sessions for physicians, registered nurses and

anesthesiologists, developing and maintaining end-user documentation for

use throughout application training and troubleshooting processes.

. Contribute to approval of five-year extension with North Shore LIJ,

resulting in $400 million revenue over contract.

CONTINUUM HEALTH PARTNERS

Secaucus, NJ

Senior Clinical Application Support Analyst

2012 - 2013

. Oversaw support and training of Endoscopy Department clinicians at St.

Luke's, Roosevelt and Beth Israel Hospitals, working directly with

clinical teams consisting of nurses, ancillary staff, and medical doctors

including Chief Physician.

. Led staff training sessions on applications including Provation MD,

MultiCaregiver, VMAXX, CBORB, CPN and PeriBirth, collaborating with

Clinical Information Systems project managers throughout application

implementation.

. Worked with external vendors to develop interactive, web-based training

tools improving staff access to materials.

. Managed the full Software Development Life Cycle (SDLC), including

requirements, architecture design and development of GIQuic application,

an upgrade to the Provation application which allows doctors to access

Endoscopy clinical data.

. Involved in full System Development Life Cycle (SDLC) including

requirements gathering architectural and design development and reviews

code and unit test case walkthroughs, risk analysis, implementation and

post production support.

. Served as primary liaison between Information Technology departments and

vendors, ensuring compliance with program specifications and system

requirements.

CLINTON MCBEAN

836 Cooper Landing Road, Apt. #505W Cherry Hill, NJ 08002 856-

217-1341 *******.******@*****.***

PROFESSIONAL EXPERIENCE

ORACLE

West Conshohocken, PA

Tier 2 Technical Support Analyst

2011 - 2012

. Delivered technical support to clients via VPN, email, telephone and in

person, resolving issues with clinical applications.

. Worked with pharmaceutical industry clients, developers and project

managers on software system implementations.

. Contributed to workgroups establishing clinical workflows used during EMR

system implementation in hospital units.

QUEST DIAGNOSTICS INC.

Norristown,

PA

Application Support Analyst

2000 - 2010

. Provided technical support to health care sector clients using Quest

Proprietary Lab and Care360 EHR applications.

. Documented communication with users, tracking follow-up and issue

resolutions, using Service Manager Database.

. Provided direct supervision and training for all analysts while

implementing process improvements to help desk.

EDUCATION

SOLARTECH

Hasbrouck

Heights, NJ

Candidate for MCAD, Programming with Microsoft .NET

DOVER BUSINESS COLLEGE

Paramus, NJ

Extended Coursework in Computer Operations - AS/400

NORFOLK STATE UNIVERSITY

Norfolk, VA

Completed coursework in Business Administration

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