Customer Service Representative

Brooklyn M. Green

Contact

Tel : 865-***-****

e-mail : ******@*****.***

Address

**** ******* ******* *** *****, NV 89121

Profile

Objective Seeking opportunity for challenging career with growth

opportunity within Wyndham Financial Services.

Availability 9/1/2014

Key Skills

Proficient or familiar with a vast array of computer applications along with excellent skills including:

MS Office 2007 Oracle / PeopleSoft Excel Problem Solving

MS Office 2010 Real Time Merchant Organizational Skills Critical Thinking

Journal Entries On Demand Pro-Active Attitude Team Work

Education

Current to Ongoing Business/Accounting at Lee Business School

University of NV at Las Vegas

2011 to 2014 Business/Accounting

Pellissippi State Technical Community college

1992 to 1996 High School / Marketing, Computer Sciences

Powell High School

Work Experience

Accenture Financial Services

Direct Bill Payment Specialist July 2013 to Current

Apply wire transfer, credit cards and check payments received from vendors and clients via both email

and through physical receivables.

Currently exceeds the daily expectations for number of payments processed by 30%.

Manage all email correspondence with over 450 Marriott managed properties regarding accounts

payables, adjustments and questions regarding processing.

Mentoring new specialists coming on the floor to ensure quality assurance.

Work with properties to insure proper application of payments and adjustments from both the property

and my team.

Assists fellow specialist to ensure property allocation of payments from clients and vendors.

Marriott Business Services

Customer Service Representative December 2012 to July 2013

Create new tools for agents to use while on the phone helping with productivity and quality.

Mentoring new agents coming on the floor.

Incoming client calls from property regarding billing errors or questions.

Assists guests regarding their previous/future stay(s) billing or accounting questions or concerns from

Marriott/Gaylord/Ritz Carlton/Renaissance stays.

ADT Security Services

Home Health Operator July 2012 to November 2012

Monitor companion units worn by the elderly and/or disabled.

Make contact with customer via 2way to verify if emergency services are needed.

Determine if the situation is an actual emergency and notify the appropriate agency having jurisdiction.

ADT Security Services

Emergency Dispatch Operator May 2012 to July 2012

Monitor customer security systems including fire, burglar, medical and carbon monoxide.

Make contact with customer to verify if emergency services are needed.

Determine and notify the Agency having jurisdiction.

Marriott Business Services

Folio Processor April 2011 to February 2012

Processed incoming emails requesting the reprint of the guest folio(s).

Maintained a scoring of exceeding expectations for the full 10 months in this position.

Was often finding problem solving solutions to improve the work process, flow and/or functions.

Went above and beyond to help other co-workers, supervisors and customers.

Volunteered for extra work and/or projects.

Marriott Business Services

Customer Service Representative May 2010 to April 2011

Assisted guests regarding their previous stay(s) billing or accounting questions or concerns.

Was the winner of the Love award, nominated twice

I was quickly given additional responsibilities including the special task of Assist Agent where I was

assisting fellow agents with questions or technical help.

Wyndham Financial Services

Financial Service Representative October 2009 to March 2010

Receive incoming calls from existing timeshare owners with financial questions and concerns regarding

their mortgage loan.

Assisted customer in their contract and/or loan terms including interest rate buy downs and/or term

renegotiating,

Research of large financial inquiries including loan history and contract information.

Nominated for the Count on Me award for going above and beyond expectations.

Werner Institute of Balance and Dizziness

Front office coordinator June 2007 to July 2009

Organized front office including patient information records and medical records.

Sent marketing and information packets to area doctors to inform of services provided.

Obtain pre-authorizations from patients insurance companies for services performed.

Scheduled current and prospective patients.

Vegas.com August 2005 to June, 2007

Received incoming calls from existing and potential customers inquiring regarding all questions

regarding travel to Las Vegas.

Received certification from the Las Vegas Chamber of Commerce naming me as a Las Vegas Travel

Agent Specialist.

Consistently the top producer in both customer sales and service.

Activities and Interests

Internet I enjoy reading and researching many things.

Reading I enjoy many different genres’ including mystery and fantasy.

Outdoors Camping, Hiking, Swimming, Biking

Contact this candidate