Management Human Resources

ROLANDO RANGEL PALM, Eng., MCP, MCP+I, MCSE

mobile +011 507-****-****, home +011 507-***-****, *******.******@*****.***

web http://www.linkedin.com/in/rolandpalm

POSITIONS (1989 – Present)

Global Business Intelligence Strategist @ Dell Inc., Global Sales Support Operations, August 2010 – May 2013

Enhanced, integrated and expanded Dell's Business Intelligence capability as a whole. Assisted AMER, EMEA, LATAM and APJ clients to execute

their strategy by optimizing the use of global information and business intelligence/analytics technologies including TERADATA, Microsoft SQL

Server 2K. 2K8, 2K12 and SAP Business Objects.

President @ RPBG, Inc. (IntelliKron), January 2001 – Present (12 years)

Worked as a technical authority in the database, internet, intranet, networking and e -commerce arena and as a general data processing expert covering

a wide range of technologies and computing applications. Deployed advanced information technology projects in order to resolve critical problems in

existing systems which required innovative solutions in many aspects of the project. Knowledge related to strategic investment, collaboration, civil

engagement, workforce, privacy, security, interoperability, public records management and libraries, permanent availability a nd preservation, public

access to resources, reduction of the digital divide, distance education, competition, inte rgoverntalism, infrastructure, e-commerce development,

reduction of redundant and overlapping government agency activities, governance and management of change, policy making, inte rnational trade

process streamlining and integrated human resources. Worked in special projects for the United Nations, Executrain, Microsoft, Language Line

Services, France Telecom, McGowen Interstate, NYSE Brokers, BigBlackBag Inc. and Liberty Technologies. HTML, DHTML, JS, VBS, IIS, VBA,

MSAccess, SMS.

Software Developer/Architect @ Dell Inc., Dell Latin America & Caribbean, August 2003 – July 2007(4 years, 1 month)

Provided leadership and positive direction in reengineering business processes and underpinning IT infrastructures achiev ing a more productive,

efficient and valuable use of enterprise-wide-global-based information. Effectively analyzed, assessed and identified very complex operational

problems within the enterprise and created impressive integrated software solutions for the delivery of high quality services, supporting the mission of

Dell; striving for continuous improvement of processes and activities within assigned subject matter areas while improving the long-term efficiency

and ability of the organization to meet its strategic and tactical objectives through technology. Directed and developed several integrated software

solutions produced to improve the overall efficiency/productivity of Dell’s Call Center, Service Provider Alliance and Technical Support operati ons.

Improved management capacity, resource utilization, accessibility, system performance, and reduced bandwidth -generated traffic by optimizing

staff/tools utilization and implementing software solutions as a critical success factor saving more than 20 million in annual expenses. – MSSQL

7/2000/2005, Informix, Oracle, Windows Advanced Server 2003 x64, OWC, JS, VBS, Avaya, Visual Basic 6.0.

Enterprise & Web APP Developer @ Panama Canal Authority, Systems Engineering Division, March 2000 – January 2001(11 months)

Developed several custom-built event-oriented three tier applications designed to ensure the continuity of training and education across the spectrum of

skills and disciplines in the organization. Optimized use of technology and network architecture across the continuum of services and care in the

organization by strategically influencing top management to support and fund the design, development and implementation of se veral high profile

projects and applications including: Enterprise desktop video and teleconferencing services; enterprise-wide calendaring and scheduling; applications

for remote, geographically separated sites; manage customer support center (help desk) work order processes and programs; sus pense control and

tracking; as well as metrics and performance improvement process management and data collection/sharing. – Visual Basic 6.0, MSSQL 7, Oracle

Financials, IIS, Windows NT Server, ASP, PL/SQL.

Systems Analyst @ Panama Canal Commission, Department of Financial Management, September 1999 – March 2000 (6 months)

Charged with exploring, defining, developing and refining methods in which computer technology should be used to redesign and streamline business

processes across the organization. Created, maintained and modified, as necessary, programs, utility and execution routines, input -output control

programs and macros required; supporting the mission of the Department of Financial Management. Reviewed server softwa re available in order to

give the best option to our users, compatibility with existing networked hardware systems and languages used. Each of these applications was

integrated to connect single-user computers and database architectures with multi-user large-scale computing platforms and data objects. Reviewed

system performance and capacity management including local and wide area network system integration. Controlled system security and extended

operating system capabilities to support local requirements. Planned, designed, developed, implemented and maintained a state of the art centralized

purchase calendaring system using ActiveX Controls & Data Objects and multiple Data Providers; a complete intranet solution b ased on MS

BackOffice Server 4.5, Compaq Proliant Servers (5500) and an interface application between Oracle Financials and MSSQL Server 7.0, Visual Basic

6.0, PL/SQL, and Transact SQL.

Chief, Data Integration and Analysis @ United States Air Force, 24th Medical Group, Howard AFB, February 1998 – January 2000 (2 years)

Planned, designed, developed, tested, implemented, maintained, monitored and evaluated a secure private intranet -extranet from scratch, configuring

hardware and software architecture to provide 400 end users, distributed across 17 buildings on five geographically dispersed U.S. military

installations, separated by 15 and 43 miles respectively, with access to collaborative telemedicine, teleconferencing, multiple-shared database

applications, web enabled project management, calendaring, scheduling and instant messaging services, search engines, document storage,

management and retrieval, on-line conferences, document imaging, file sharing, medical encyclopedias, clipart galleries, custom-built electronic forms

and workflow applications. The applications I designed were lauded as benchmark processes by the USAF Inspector General, saving extensive man -

hours by automating and streamlining formerly manual, cumbersome processes. Contributed significantly in positioning the Howard AFB Hospital

within the top 5% of healthcare organizations worldwide, according to the results from a Joint Commission on the Accreditation of Hospital

Organizations survey. – DEC VMS, DEC ALPHA, SCO UNIX, HP-UX, Banyan Vines, MS Access, MSSQL 6.0, ASP, WinNT, IIS.

Panama Address: PO Box 2124, Panama 1, http://www.LinkedIN.com/in/rolandpalm PTY 11366, PO Box 25207

9/20/2010 – Resume Version 7.7 – Page 1 of 3 Miami, FL 33102–5207, USA

Republic of Panama, Central America

Systems Integrator @ Hologram Interactive Systems, Inc., June 1994 – February 1998(3 years, 8 months)

Defined the need for accomplishing work processes through automation, and est ablished system requirements in terms of objectives, functions to be

served within the expectations of management, as well as planning and providing for overall system expansion, scalability, fa ult-tolerance, integration,

compatibility and security requirements. This involved identification of the nature and scope of the processes to be automated, and organization of the

work processes into data systems and structures for subsequent processing by computers. Created comprehensive digital interac tive catalogs with more

than 1,000 photos and descriptions of products, in one distributable diskette, using the latest compression technologies. Cre ated and integrated several

computer-aided digital presentations and multimedia systems with business applications. – Visual FoxPro, HTML, CorelDraw, MS Access, Win

95/98/NT, CorelPHOTO.

Systems and Information Methods Analyst @ Electoral Board of Panama, August 1993 – June 1994 (10 months)

Brilliantly directed a team of developers in order to build up a multi-user electoral simulation system consisting of highly complex mathematical

algorithms on an interactive on-line computer system used to preview projected results before the elections. Implemented security procedures and

designed a parallel system composed of 10,000 lines of computer coding. Analyzed, documented and programmed the 1994 presidential election

system. Much of my work consisted of assignments and projects with significant breadth and intensity of effort and complexity, involving several

phases being pursued concurrently or sequentially with the support of others within and or outside the organization. The decisions that I made

regarding what was to be done, as well as when, how and who would acc omplish the tasks involved largely undefined issues and elements, requiring

extensive probing and analysis to determine the nature and scope of problems. – SCO UNIX, FoxBASE, MS Excel, FoxPro, Visual FoxPro.

Systems Analyst/Computer Programmer @ Electoral Board of Panama, July 1991 – August 1993 (2 years, 1 month)

Planned, implemented and supervised a SCO-UNIX based network from scratch including remote connections, local area network architecture and

user training. Analyzed and programmed the 1992 referendum parallel multi-user system (FoxBASE) and integrated databases with remote graphical

statistical systems (Borland’s Quattro PRO) to show the election results to the national/international press & media. The documentation created was

lauded as a benchmark for future developments of similar applications in other countries by the Electoral Board Interna tional Committee.

Computer Operator/Control Process Supervisor @ Electoral Board of Panama, September 1989 – July 1991 (10 months)

Supervised and programmed computer batch oriented jobs in JCL (Job Control Language). Reviewed and analyzed statistical information for the

electoral board. Managed and programmed statistical report systems and backup system processes. Supervised and operated a NCR 9832 mainframe

computer system with input/output devices comprising 8 independent processors, 2 data storage processors, 4 tape reel backup units, 2 high speed

chain printers and 2 consoles, running on VRX/E Operating System. Supervised local, remote communications and internal users.

EDUCATION

Computer Science Engineering, Columbus University

Bachelor of Applied Science in Mechatronics Engineering (expected)

CERTIFICATIONS

Microsoft® Certified Professional (MCP)

Microsoft® Certified Professional+Internet (MCP+I)

Microsoft® Certified Systems Engineer (MCSE)

AWARDS

On the Spot AWARD, Dell Inc. – 2010

Project Management Special Recognition AWARD, Dell Inc. – 2006

Outstanding Performance and Lasting Contribution AWARD, Dell Inc. – 2006

Significant Contribution AWARD, Dell Inc. – 2005

Services Leadership STAR AWARD, Dell Inc. – 2005

Significant Achievement AWARD, Dell Inc. – 2005

PERFORMANCE AWARD, Panama Canal Commission – 2000

PERFORMANCE AWARD, Department of the Air Force – 1999

CORE COMPETENCIES

Professionalism - In-depth knowledge of and extensive experience in systems design and development, management, implementation and maintenance

of complex information systems; experience at senior levels in developing and overseeing large centralized /decentralized institutional systems;

conceptual and strategic analytical capacity to understand information system and business operational issues so as to thoroughly analyze and evaluate

critical systems matters; thorough familiarity with a range of computer languages and development paradigms, and thorough kno wledge of

Organization's information infrastructure and IT strategy as it relates to user area(s ); in-depth knowledge of financial management, accounting and

related issues in the international sector. Client Orientation – Demonstrated ability to assess complex user information requirements and develop systems

and applications to address business needs; Commitment to Continuous Learning – Willingness to keep abreast of new developments in the field of

information technology; Communications – Excellent communication (spoken and written) skills, including the ability to convey complex technical

concepts and recommendations to non-technical staff at senior levels, both orally and in writing, in a clear, concise style; Planning & Organizing –

Ability to coordinate the work of others, work to tight deadlines and handle multiple concurrent projects/activities ; Teamwork, and Respect for Diversity

– Excellent interpersonal skills and ability to establish and maintain effective working relations in a multi -cultural, multi-ethnic environment with

sensitivity and respect for diversity; Managing – Technical leadership skills and extensive experience in project management; strong negotiating skills

and ability to influence others to reach agreement; Judgment – Discretion and sound judgment in applying technical expertise to resolve complex and/or

sensitive issues, which are typically broad in scope; Supervisory skills – Ability to oversee the work of others and to coach, mentor and develop staff.

Panama Address: PO Box 2124, Panama 1, http://www.LinkedIN.com/in/rolandpalm PTY 11366, PO Box 25207

9/20/2010 – Resume Version 7.7 – Page 2 of 3 Miami, FL 33102–5207, USA

Republic of Panama, Central America

CORE VALUES

Integrity first, Excellence in all I do, Responsibility, and Determination in exceeding my customers’ expectations.

PROFESSIONAL DEVELOPMENT

Web Intelligence Web XI 3.0 Business Objects Training, Dell – 2010 Routed Network Protocols, USAF – 1999

Business Excellence Skills (Yellow Belt/Lean Thinking), Dell – 2010 Managing Information Systems, USAF – 1999

SAS JMP 8.0.2 Statistics, Dell – 2010 Webmaster, USAF – 1999

Leadership Imperative Training, Dell – 2010 Wan Technologies, USAF – 1999

Statistical Process Performance Studies (PPS), Dell – 2010 Telecommunications, USAF – 1999

Harvard University Career Management Training, Dell – 2010 Microsoft Exchange 5.5 Server, USAF – 1999

A+, Server+, Network+, PowerEdge, Precision WS, Dell – 2003 Information Management, USAF – 1998

Oracle8 Database Administration, SoluSoft S.A. – 1999 Electrical Safety, USAF – 1998

Mastering Visual Basic 6.0 Development, ICT – 1999 Fire Safety, USAF – 1998

Mastering Visual Basic 6.0 Fundamentals, ICT – 1999 Suicide Prevention, USAF – 1998

Network Management and Security, USAF – 1999 Customer Care University, USAF – 1998

Internet Security, USAF – 1999 Microsoft Project, Multimax S.A. – 1998

Routing Bridging, and Switching, USAF – 1999 Sybase SQL Server, Cibernética S.A. – 1993

Application Development and Programming, USAF – 1999 Sybase APT–WorkBench, Cibernética S.A. – 1993

Systems and Database Design, USAF – 1999 Sybase Data–WorkBench, Cibernética S.A. – 1993

Internet and Intranet Infrastructure, USAF – 1999 RISC/AIX v 3.2 System Administration, IBM Corporation – 1993

Microsoft Windows NT and WorkStation, USAF – 1999 RISC/AIX v 3.2 System Implementation, IBM Corporation – 1993

Microsoft Networking Essentials, USAF – 1999 RISC/AIX v 3.2 for Users, IBM Corporation – 1993

Microsoft Proxy Server, USAF – 1999 AT&T UNIX Operating System, NCR Corporation – 1991

Microsoft Web Development with FrontPage 98, USAF – 1999 VRX/E Operating System Administration, NCR Corporation – 1991

Microsoft TCP-IP on Windows NT 4.0, USAF – 1999 Advanced Lotus 123, Computer Technology Institute – 1989

LAN Technologies, USAF – 1999 UNIX v3.2 Administration, Computer Technology Institute – 1989

Microsoft SQL Server 7.0, USAF – 1999 UNIX/XENIX Utilities, Computer Technology Institute – 1989

Microsoft Internet Information Server 4.0 (IIS), USAF – 1999 Introduction to Computer Systems, Novel Academy, Spain – 1987

Executrain Certified Trainer – 2001/2002

Administering Microsoft SMS 2.0 Advanced Microsoft Office 2000

Deploying and Supporting Microsoft SMS 2.0 Advanced Microsoft Project 2000

Mastering Web Application Development/MS Visual InterDev 6.0 Updating Support Skills from MS Windows NT 4.0 to Windows 2000

Mastering Microsoft Visual Basic 6.0 Enterprise Development Mastering Microsoft FrontPage 2000

Language Line Services Certified Spanish/English Interpreter

Financial, Medical, Legal, 911, Insurance, Travel, Utilities, Human Resources, Government and Telecommunication Industries.

CITIZENSHIPS & LANGUAGES

Panamanian, Brazilian – Spanish, English

REFERENCES

DAVID SEDDA, BSIE, MSCS (1999) MARK D. MULLEN, Col, USAF, MSC (1998) ANA VASQUEZ DE PALAU, PhD (1992)

Director @ Panama Canal Authority, Panama Colonel @ Vance AFB, USAF, United States Med. Dr. @ Paitilla Medical Center, Panama

****@********.***, 507-***-**** ****.******@*****.**.***, 580-***-****, 7494 ******@***.***.**, 507-***-****

RICHARD C. ABELL, Eng. (1998) ELVIS AGUILAR, Eng. (2005)

Branch Chief @ USAF, United States Mgr. of Business Development @ DAMCO

Hampton, Virginia, 703-***-**** Honk Kong, China, +852-****-****

*******@*****.*** *****.*******@*****.***

Panama Address: PO Box 2124, Panama 1, http://www.LinkedIN.com/in/rolandpalm PTY 11366, PO Box 25207

9/20/2010 – Resume Version 7.7 – Page 3 of 3 Miami, FL 33102–5207, USA

Republic of Panama, Central America

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