Sr. Project Manager

Jeanne Brown

***** *********** **** ******, ********, 80134 303-***-****, ******@*******.***

Education/Licenses/Certificates

Education

METROLPITAN STATE COLLEGE OF DENVER, DENVER, COLORADO

B.S., Criminal Justice/Chemistry Forensics, Cum Laude 1999

Licenses/Certificates

AIMS COMMUNITY COLLEGE, GREELEY, COLORADO 1994

EMT – B Certificate

WEB DESIGN February 2001

MICROSOFT PROJECT CERTIFICATION March 2003

FUNDAMENTALS OF PROJECT MANAGEMENT March 2003

PMP BOOTCAMP May 2014

Planned Certifications (2014)

PMP (by Nov 1)

AGILE/SCRUM MASTER

Skill Summary

Software Development/Project Management

● Led a team in the creation of a ground breaking application from requirements and design through implementation in 2

different beta sites that would enhance the PCI compliance and security within a call center. I assisted in the development of

this application through PA-DSS certification, marketing strategy and branding and full release into production on over 1500

desktops between several different clients.

● Analyzed client requirements, designed the interface and directed a staff to create several applications that enhance the

customer experience as well as streamline process for end users resulting in decreased errors and handle times using .NET and

SQL.

● Managed several projects whose goal was to identify and increase efficiencies within the call center environment from

small custom enhancements to very large enterprise wide applications as the vendor project manager.

● Took over a project in critical jeopardy with very unhappy stakeholders seeing it through to success by directing a team

and re-formatting the scope and plan for Chicago Tollway. It is now in production and running successfully with no support

impact to date with very pleased stakeholders.

● Maintained working relationships with other managers and higher level managers, provided focus for the team and

enforced accountability, set priorities and provided conflict management when required

● Extensive experience in client and account management.

Project Management to include: Initiation, scope management, project control, vendor management

● Evaluated and consulted in requirements analysis

● Coordinated with client for scope clarification with management for approvals

● Produced end to end project plans including each phase of the process

● Daily/Weekly/Monthly progress reports for client and internal management

● Worked as a team leader in change management as well as conflict resolution

Jeanne Brown

● Produced

documentation required for training of new application software as well as design documentation and

architecture documentation as well as providing train-the-trainer and end-user training.

● Provided

Testing analysis throughout the cycle of the product from development testing through end user testing in

coordination with the client

Work History

INTRANEXT SYSTEMS, ENGLEWOOD, CO, Computer Telephony Integration Company

Project Manager/Client Liaison/Account Manager 2000 current

Managed all software applications for internal and external customers from inception to implementation

● User Interface – Assisted in gathering of design requirements, and creating the user interface using

Visual Basic or Visio.

● Product Management – Wrote Requirements, Use Cases, Functional Requirements and User Interface

specifications for Call Center applications. Managed and participated in user acceptance testing for various software

releases and products. Managed the marketing efforts for the release of new call center security software including

video, press releases, website updates, logo design, brochures, trade show efforts and end-to-end marketing strategy.

● Technical Writing – Wrote user guides, help functionality, updates, and requirements for mission

critical Call Center applications as well as CTI applications as well as design documentation and project

plans.

● Implementation Responsible for gathering requirements from clients and producing gap and

requirement documents. Implementing software product at the client site including integration, installation,

technical support, and training.

● Vendor Management – Worked as the vendor as well as with other vendors as the lead point of

contact in requirements gathering sessions, enhancement requests, testing, implementation, and reviews.

Assisted in contractual negotiations both with vendors and as the vendor.

● Testing – Worked as the lead tester and offered final approval for enterprise wide, mission critical

software for several large clients. Testing performed ranged from user acceptance testing to system

integration testing.

EVENT COORDINATION, PARKER, CO

Owner, 1999 2010

Owned and operated a not for profit event coordination service associated with the Children’s Hospital of

Denver.

● Board member for Children’s Hospital Special Events Committee for 4 years

● Fully managed a very successful golf tournament benefitting Children’s Hospital for 12 years including ordering,

handling and negotiating contracts, sponsor and vendor management, volunteer management, marketing, all financials

as well as follow-ups after the event.

Assisted Kiewit Construction with their annual 3 day district meeting event hosting 500 guests and 3 days of events

Managed many parties and event for family and friends from small to large

JD’S BAIT SHOP AND GRILL, ENGLEWOOD, CO

Bartender/Waitress, 1995 2001

Coordinated and managed all financials for wait staff and bar. Responsible for personal end of day reports and

monetary calculations.

Responsible for customer satisfaction and projecting a positive energetic attitude.

● Responsible for training and supervising new employees.

SOFTWARE KNOWLEDGE Microsoft Office Suite, Powerpoint, Camtasia, Switch Administrator Software

(Aspect and Lucent), Microsoft Project, Visio, Adobe Acrobat, Photoshop,

Jeanne Brown

Visual Basic, SQL, Conferencing Software, .NET, IVR

outside sports, volunteering, travel, continuing education

INTERESTS

Jeanne Brown

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