Sales Customer Service

Barbara A. Quaye

**** ****** **** **, *** College Park, MD 20740 *Cell: (202) 210-

6147*************@*******.***

Account Representative, Corinthian Colleges

April 2012 to November 2013

. Developed branding strategy, market penetration and positioning to

build on other markets to expand college clientele for placement of

students in respective fields upon graduation; in position to exceed

goal of placing 80% of graduates in full-time jobs upon program

completion. Set personal goal to meet or exceed 80% goal within six

months.

. Implemented and designed internal procedures and systems, including

policies and procedures for education department and brand management,

for Career Services operations.

. Created and managed internal management procedures for interactive

advertising revenues and other revenue streams to acquire more

physicians for participation in the college's program thereby allowing

students to complete externships prior to program completion.

. Developed and participated with community programs to build

relationships with doctors while focusing on finding job opportunities

for graduates.

. Developed monthly goals strategy to grow customer base by researching

all markets that have not been touched; Net result allowed placement

of graduates in jobs based on their geographical locations.

Branch Manager, Labor Finders

October 2008 to April 2012

. Achieved Highest Weekly Sales 4th Quarter 2011 by achieving $175,000

in sales, exceeding monthly goal expectation of $100,000.00.

. Exceeded yearly goal of $1,000,000.00 which assisted in growing the

business.

. Exceeded yearly goal of Returning Customers in 3rd Quarter 2010 by

meeting customers' expectations.

. Exceeded 3rd Quarter 2009 quarterly goal of Highest Average of Sales

Per New Customers

. Maintained the short-listing requests for job opportunities and

ensured placement requirements were met and filled in a timely manner.

. Developed and implement strategic initiatives for recruiting diverse

talent in a multi-site organization.

. Worked closely with Hiring Managers to maximize effectiveness of

recruiting process.

Regular follow up with the respective hiring managers and candidates to

ensure timeliness of recruitment process.

. Developed and implement search strategy that includes vendor selection

process and performance metrics for all searches.

. Developed and maintain career opportunities section on job boards.

. Worked with hiring managers and interview teams to ensure job

requirements and expectations are clearly understood and candidates

are assessed against appropriate criteria. .

. Built contract employee workforce through ads, career fairs, Internet

relationships and other sources.

. Created a sales prospect pool through careful applicant G2's, Internet

research, and networking.

. Actively participates in networking groups and other business and

community programs to increase skill knowledge.

. Communicated with clients regarding specific job orders, candidate

submittals and other candidates matters

. Tracked and report key metrics designed to measure and predict

staffing activity.

. Developed strong relationships and partner with hiring manager,

business leaders and HR.

. Identified appropriate market segments to target for solicitation of

company services.

. Managed full cycle of recruiting process to meet the various staffing

goals across all levels within multiple business units.

Account Executive, Enterprise Rent-A-Car May 2008 to

October 2008 (Promotion)

. Sold used vehicles at referral locations and at special sales events.

. Offered and sold after-market products to car sales customers.

. Generated new business by making sales calls to referral sources.

. Coordinated complex decision-making process and overcome objections to

closure.

. Developed and maintained client relationships with credit unions to

assist members with car buying service.

. Identified qualified prospects to cold call and set appointments in

order to develop a relationship.

. Organized, analyzed and scheduled assignments to meet new priorities,

sales activities and critical work deadlines.

Assistant Manager, Enterprise Rent-A-Car, Laurel, MD, May 2006 to October

2008

. Developed and maintained Branch Operational Plan to ensure all day-to-

day operations are being met.

. Evaluated customer service performance of Branch employees by

providing a daily goal sheet.

. Developed and maintained a high quality of customer service to achieve

or exceed goal.

. Ensured staff maintained product knowledge and received product and

service updates by developing meeting materials and conducting weekly

presentations for departments.

. Assisted marketing team with developing and generating more corporate

business by identifying markets not yet targeted.

. Appointed to Branch Corporate Accounts Manager based on exceeding goal

expectations - goal: 8 new corporate accounts; acquired 20 new

corporate accounts.

. Exceeded monthly ESQI (Customer Service Score) by obtaining a 95%;

monthly goal was 90%.

. Met and exceeded monthly goals by 102% ensuring everyone was receiving

their vehicle in a timely manner.

. Promoted to "Best of the Best" program at Ronald Reagan Airport for

exceeding monthly goals at regular locations.

. Identified and closed additional packages by up selling to clients.

Accounts Manager, Career Bank

October 2005 to March 2006

. Negotiated agreements with prospective commercial organizations to

post available positions with CareerBank and other affiliate job

boards.

. Followed up with new clientele for customer satisfaction.

. Up sold clients on additional products and services.

. Identified and closed revenue opportunities via outbound sales calls

Account Executive, Inphonic Wireless Company, January 2004

to July 2005 (Promotion)

. Collected low-end deposits from qualified potential customers.

. Identified and implemented strategies to reduce customer churn rate.

. Up sold all inbound, post-sales customers by offering additional

products and services - monthly goal: 480 month; exceeding on monthly

basis averaging 500 a month.

. Assisted the team manager by providing supervisory support when needed

to develop my management skills.

Direct Sales Agent, Inphonic Wireless Company,

August 2003 to July 2005

. Presented products through telephonic presentations based on inquiries

and requests from customers.

. Maintained and exceeded monthly departmental and individual quotas

(daily goal: 25 sales) by acquiring on average 30 sales per month.

. Identified and closed revenue opportunities via inbound sales calls by

up selling additional products.

. Prospected, identified and closed additional purchases of products and

services by customers.

Tele-Sales Agent, Starpower Cable

November 1999 to September 2001

. Answered a high volume of incoming calls in an ACD environment,

validating the sales inquires. The responsibilities include problem

solving current and pass due installations.

. Responded to escalading issues and provided feedback to the sales

management team and customers maintaining a high customer satisfaction

rate.

. Appointed Sales Team Captain in February 2001 (Departmental) based on

demonstrated strong leadership skills while assisting peers in

attaining their daily goals while still exceeding daily goal of 40

installations to 80 installations.

. Top Sales Representative for the month of May & October 2000

(Departmental) by exceeding goal of 40 installations; both months had

60 installations.

. Maintained average monthly sales percentage during my tenure of 105.4

%, exceeding monthly goal of 100%.

Education:

Trinity College (University) Communications major January 1996

to January 1998

Computer Skills

Proficient in WordPerfect 6.1, Lotus 1-2-3, Ami-Pro, Microsoft Word,

Microsoft Excel, Cable Data, Staffcom Cable Master, SalesForce, Cboss

Systems, ICOMS Data Systems, Cellit/Director & Data views data systems

(Concerto)

Excellent References will be furnished upon Request

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