Customer Service Manager

Torry Huneycutt

*** ********* ******* **. *****

407-***-**** +407-***-**** Cell

**************@*****.***

Career Objective:

I need to work in a challenging position within an organization that

provides ample opportunities to grow, learn, contribute in a field that I

enjoy. Most of all, I want to enjoy coming to work once again.

Strengths:

Remarkable Interpersonal Skills and Communication ability

Ability to take Initiative, use Decision making ability, and Demonstrate

Leadership Ability

Working well as team player or Independently or Leading the group

Goal Driven, Reliable, Dependable and Flexible

Fast Learner with a Professional Attitude

Strong Interpersonal and Communication Skills

Skills:

Staff Leadership and Supervision, Training, Development, Presentation Skill

Streamlining Operations/Increasing Efficiency of Staff

Problem Solving

Project coordination, Event planning & Management

Scheduling Staff/Performance Evaluations

Budget Management/Cost Control/Inventory Management

Experience:

Dec 2013 - July 2014: OPENING CONSULTANT, ML Entertainment LLC, Atlanta

GA

Provided support in the opening of a new business bar concept set to

open in the summer of 2014 drawing on my years of experience opening

restaurants. Assisted in the reworking of business plan to assure the

most profitable opening possible while providing the most economical

expenses possible. Helped in the acquisition of equipment and selection

of opening staff for the project.

2012-2013: CASE MANAGER, F.A.C.T. team at Lakeside Behavioral Healthcare,

Orlando FL

Provide comprehensive case management services to all clients

including: intake assessment, benefit assessment, goal setting, long-

term case plan development, weekly case plan development, progress

monitoring, individual money management, tenant education, advocacy and

referrals. Connect families with needed and available community

resources. Follow-up with clients and agencies as appropriate to document

use/success of referral. Input accurate and complete data for all

contacts with clients into agency database. Collaborate with clinical

staff in the development and execution of the plan of care, and achievement

of goals. Communicates with physicians at regular intervals and

develops an effective working relationship. Assist physicians to

maintain appropriate cost, case, and desired patient outcomes.

2003-2012: Kitchen Supervisor, Certified Opening Training Coordinator and

Regional Training Coordinator HOOTERS OF AMERICA, INC., ORLANDO, FL

As a training coordinator I directed training of staff with both individual

and group training sessions. Accomplished and dedicated trainer with

demonstrated success in providing consulting, instruction, and training/

development expertise. Travels to world-wide restaurant openings to train

new staff as a member of the International/ Domestic Opening Team. Have

comprehensive understanding of training processes, needs and evaluation.

As Kitchen manager supervised and coordinated all back of the house

operations and personnel including food preparation, kitchen and storeroom

areas and equipment. Monitors Back Of House for consistent sanitation, food

quality and presentation. Practice inventory purchase control with

attention to budget guidelines. Consults with management on new hires,

discharges, training and evaluated back of the house personnel. Supervises

food preparation personnel to ensure food adheres to quality of standards

to maintain cleanliness of kitchen and equipment.

2003-2005: MENTAL HEALTH TECHNICIAN, LAKESIDE PSYCHIATRIC HOSPITAL,

ORLANDO, FL

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Assisted LMHC in conducting treatments programs and observing patient

behavior to detect significant behavior changes and reactions to medication

and treatment. Set up, administer and record prescribed medications and

treatments in order to comply with Doctor's orders. Coordinate with staff

to provide health care needed. Worked with staff to develop verbal,

cognitive, physical and social skills of patients through group therapy

sessions and function as role model through interpersonal relationships and

through reward of desired behavior keeping the ward clean and orderly to

provide a safe, sanitary ward environment.

This position required patience, ability to handle highly stressful and

demanding situations, and exceptional communication skills. It also

required acute observation skills and ability to work independently as well

as part of a team.

2001-2002: PHARMACY TECHNICIAN, CENTRAL FLORIDA REGIONAL, SANFORD, FL

Responsible for reading patient charts, then preparing medication via

mixing, counting pills, creating prescription labels, selecting proper

prescription container, verifying with the pharmacist and delivering to the

patients, RN's, and Doctors. Taking inventory and restocking medication and

other supplies. Worked in clean room at HEPA filter work station mixing

hydration bags, epidurals, antibiotics and any other drugs needed. Also

filling and verifying of oral prescriptions for a 144 beds hospital of

patients.

2000-2001: CUSTOMER SERVICE REP, CONVERGYS, LAKE MARY, FL

Handled high influx of inbound calls within a dynamic call center

environment. Responded to customer inquiries, requests and resolved

issues, and provided tech support efficiently and professionally providing

effective and timely resolution. Exercised strong interpersonal and oral

and written communication skills with customers and department personnel.

Accepted assignments with an open, cooperative, positive and team-oriented

attitude.

Education:

Valencia Community College, Orlando, FL, AA 2000

University of Central Florida, Psychology B.S. Dec 2011

Other: BSA, Eagle Scout, Order of the Arrow

References:

Joseph Leggett, CEO, ML Entertainment LLC 404-***-****

Will Whisner, Regional Manager, Central FL, Hooters of America 678-571-

7075

Hugo Moran, Former HOA Director of Franchise Ops. - Asia, South America 678-

778-3317

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